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Show Results For
-
All HBS Web
(5,349)
- People (16)
- News (1,535)
- Research (2,618)
- Events (10)
- Multimedia (7)
- Faculty Publications (1,067)
- April 2012
- Article
Coming Through When It Matters Most
By: Heidi K. Gardner
All teams would like to think they do their best work when the stakes are highest-when the company's future or their own rests on the outcome of their projects. But too often something else happens. In extensive studies of teams at professional service firms, I have...
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Keywords:
Groups and Teams;
Projects;
Performance Expectations;
Failure;
Risk and Uncertainty;
Safety;
Experience and Expertise;
Knowledge Sharing
Gardner, Heidi K. "Coming Through When It Matters Most." Harvard Business Review 90, no. 4 (April 2012).
- 12 PM – 1 PM EDT, 10 May 2023
- Webinars: Career
How to Recession-Proof Your Career
LinkedIn's former head of Education Marketing joins CPD to share expert knowledge on surviving an economic downturn, including information on how recruiters hire in the midst of a recession, ensuring your LinkedIn profile is ready for a change in the market, and how to...
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- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,...
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Keywords:
Cost;
Service Operations;
Distribution Channels;
Consumer Behavior;
Internet and the Web;
Banks and Banking;
Technology Adoption;
Service Delivery;
Market Transactions;
Market Participation;
Profit;
Retail Industry;
Banking Industry;
United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
including one I prepared about the New York Police Department. At NYPD, in his first stint as Police Commissioner, Bill Bratton led massive changes in nearly every aspect of the department, including the...
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Keywords:
by James Heskett
- October 2003 (Revised January 2016)
- Supplement
The BCPC Internet Strategy Team: Terry Maneri
By: Amy C. Edmondson and Laura Feldman
Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.
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Keywords:
Decision Making;
Knowledge Sharing;
Groups and Teams;
Behavior;
Perspective;
Strategy;
Cooperation;
Telecommunications Industry
Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Terry Maneri." Harvard Business School Supplement 604-040, October 2003. (Revised January 2016.)
- Web
Day in IFC: Layla Ramirez (MBA 2017), Africa - MBA
increasing scarcity of clean water, clean air, clean power, and effective transport, and (3) the apparent inability of federal governments to fully address these problems with their own capabilities and financial resources. Layla and her View Details
- July 2012 (Revised August 2012)
- Case
Global Knowledge Management at Danone (A) (Abridged)
By: Amy C. Edmondson and David Lane
This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through...
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Keywords:
Decision Choices and Conditions;
Employee Relationship Management;
Knowledge Management;
Knowledge Sharing;
Social and Collaborative Networks;
Expansion;
Consumer Products Industry;
France
Edmondson, Amy C., and David Lane. "Global Knowledge Management at Danone (A) (Abridged)." Harvard Business School Case 613-003, July 2012. (Revised August 2012.)
- 02 Dec 2015
- What Do You Think?
What Will It Take to Achieve Gender Equality in Leadership?
Are Investors the Ultimate Antidote to Gender Inequality in Leadership? Once respondents came to terms with my use of “gender equality” in the title of this month’s column they described several ways View Details
Keywords:
by James Heskett
- October 2023
- Case
Making Progress at Progress Software (A)
By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort
In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of...
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- 08 Mar 2018
- News
HBSAAA Leads the Way in Celebrating African American Alumni Impact
event, where the chance to connect with HBS faculty and content has made it a sell-out each time. Chicago Club Finds Lessons in Super Bowl Ad Review What’s better than Monday-morning quarterbacking the Super Bowl? Reviewing the...
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Keywords:
Margie Kelley
- 22 Feb 2022
- Blog Post
Lessons Learned from My HBS Career Journey in Environmental Sustainability
experienced in my startup recruiting process was finding startups. If you’re a start-up organization looking to hire, engage in conversations with the HBS CPD team and use...
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Keywords:
Energy / Cleantech
- October 2003 (Revised January 2016)
- Supplement
The BCPC Internet Strategy Team: Robin Rhee
By: Amy C. Edmondson and Laura Feldman
Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.
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Keywords:
Decision Making;
Knowledge Sharing;
Groups and Teams;
Behavior;
Perspective;
Strategy;
Cooperation;
Telecommunications Industry
Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Robin Rhee." Harvard Business School Supplement 604-041, October 2003. (Revised January 2016.)
- 27 Apr 2017
- News
Helping Veterans Gain Skills to Thrive in the Business World
lieutenant on the sub who managed teams of mechanical systems experts—men usually more experienced than she. “I tried to go in with a sense of humility but also with a level of confidence,” she explains....
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- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
you didn’t talk to the right men,’” says Ely, whose team interviewed 33 women consultants and 74 men consultants from the firm’s four largest US offices, as well as four senior leaders in human resources....
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- 01 Dec 2002
- News
To Educate Leaders Who Make a Difference in the World
strategy expert Professor Michael E. Porter, who shared his groundbreaking research on regional competitiveness (see sidebar). A late afternoon reception on the lawn between Aldrich Hall and the new Spangler Center brought participants...
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- January 2022
- Case
Walmart USA—Searching for Growth
By: Felix Oberholzer-Gee and Maria P. Roche
In 2022, Doug McMillon, president and CEO of Walmart, and his team looked back at a difficult but ultimately successful past year. The global pandemic had posed enormous challenges but the company had weather the storm successfully, raising same-store sales growth,...
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Oberholzer-Gee, Felix, and Maria P. Roche. "Walmart USA—Searching for Growth." Harvard Business School Case 722-395, January 2022.
- June 2015
- Article
Looking Beyond Mau Mau: Archiving Violence in the Era of Decolonization
Elkins, Caroline M. "Looking Beyond Mau Mau: Archiving Violence in the Era of Decolonization." American Historical Review 120, no. 3 (June 2015): 852–868.
- March 2001 (Revised April 2001)
- Case
MiCRUS: Activity-Based Management for Business Turnaround
By: Robert S. Kaplan, Jonathan B. Schiff and Stanley Abraham
MiCRUS is a new company, spun off from IBM as a joint venture between IBM and Cirrus Logic to produce semiconductor wafers at world-class costs for its two parent companies. The senior management team needs to overcome the bureaucratic, internally focused culture that...
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Kaplan, Robert S., Jonathan B. Schiff, and Stanley Abraham. "MiCRUS: Activity-Based Management for Business Turnaround." Harvard Business School Case 101-070, March 2001. (Revised April 2001.)
- 23 Feb 2021
- Research & Ideas
COVID-19 Shines New Light on Working Conditions in Supply Chains
about working conditions in supply chains. Toffel also shared information about his newly launched website, which he hopes will be a helpful resource for business practitioners...
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- October 2003 (Revised December 2015)
- Supplement
The BCPC Internet Strategy Team: Jan Trow
By: Amy C. Edmondson and Laura Feldman
Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members.
View Details
Keywords:
Decision Making;
Knowledge Sharing;
Groups and Teams;
Behavior;
Perspective;
Strategy;
Cooperation;
Telecommunications Industry
Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Jan Trow." Harvard Business School Supplement 604-038, October 2003. (Revised December 2015.)