Filter Results
:
(7,300)
Show Results For
-
All HBS Web
(7,300)
- People (43)
- News (2,358)
- Research (3,515)
- Events (16)
- Multimedia (14)
- Faculty Publications (1,995)
Show Results For
-
All HBS Web
(7,300)
- People (43)
- News (2,358)
- Research (3,515)
- Events (16)
- Multimedia (14)
- Faculty Publications (1,995)
- 03 Feb 2003
- Research & Ideas
Web Services
Before this can occur, however, issues such as complexity of installation and management, software quality, and cost must be addressed. Some other unsolved problems, Scott added, are quality of service and...
View Details
- TeachingInterests
Managing Service Operations
By: Frances X. Frei
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- 07 Aug 2019
- Research & Ideas
Big Infrastructure May Not Always Produce Big Benefits
it they will come” for the financing side. Nanda: While this research is, perhaps, more applicable to policymakers than managers, as a manager, if you are trying to take advantage of View Details
Service Productivity Management
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates...
View Details
- February 2000 (Revised April 2005)
- Case
Gray Security: Building a South African Services Firm
Describes Gray Security Services, an entrepreneurial South African firm that has recently gone through a financial restructuring with the help of Brait Capital Partners, a private equity firm. Gray provides complete security services to companies in South Africa, other...
View Details
Keywords:
Initial Public Offering;
Entrepreneurship;
Equity;
Growth and Development Strategy;
Service Industry;
South Africa
Kuemmerle, Walter, William J. Coughlin Jr., and Chad S Ellis. "Gray Security: Building a South African Services Firm." Harvard Business School Case 800-193, February 2000. (Revised April 2005.)
- 2008
- Working Paper
Contracting for Servicizing
Servicizing, a novel business practice that sells product functionality rather than products, has been touted as an environmentally beneficial business practice. This paper describes how servicizing transactions mitigate some problems associated with sales...
View Details
Keywords:
Customer Focus and Relationships;
Contracts;
Market Transactions;
Service Delivery;
Service Operations;
Sales
Toffel, Michael W. "Contracting for Servicizing." Harvard Business School Working Paper, No. 08-063, February 2008. (February 2008.)
- Fast Answer
Infrastructure funds and project finance
Where do I find information on infrastructure investments and project finance? LSEG Workspace includes a project finance screening tool that allows searching by initiative type, geography, and cost. On...
View Details
- February 2019 (Revised March 2019)
- Case
Banorte and the Capital Call Facility: Infrastructure Finance in Mexico
By: John D. Macomber, Carla Larangeira and Fernanda Miguel
As a result of Mexico´s pension industry deregulation, pension funds were able to invest in energy and infrastructure projects through a variety of financial instruments, particularly through Capital Development Certificates (CKDs), an asset class that served as a...
View Details
Keywords:
Financial Products;
Fund Management;
Capital Call Facility;
Pension Funds;
Infrastructure;
Energy;
Finance;
Decision Making;
Investment Funds;
Financial Instruments;
North America;
Mexico
Macomber, John D., Carla Larangeira, and Fernanda Miguel. "Banorte and the Capital Call Facility: Infrastructure Finance in Mexico." Harvard Business School Case 219-049, February 2019. (Revised March 2019.)
- Article
Employee Selection as a Control System
By: Dennis Campbell
Theories from the economics, management control, and organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study...
View Details
Keywords:
Management Systems;
Governance Controls;
Employees;
Selection and Staffing;
Motivation and Incentives;
Decision Making;
Business Model
Campbell, Dennis. "Employee Selection as a Control System." Journal of Accounting Research 50, no. 4 (September 2012): 931–966.
- 2006
- Book
Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis
By: H. David Sherman and Joe Zhu
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance—Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific...
View Details
Sherman, H. David, and Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis. Boston, MA: Springer, 2006.
- 2010
- Working Paper
Employee Selection as a Control System
By: Dennis Campbell
Theories from the economics, management control, and organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study...
View Details
Keywords:
Accounting;
Decision Making;
Governance Controls;
Employees;
Selection and Staffing;
Management Systems;
Financial Services Industry
Campbell, Dennis. "Employee Selection as a Control System." Harvard Business School Working Paper, No. 11-021, August 2010. (Revised September 2010, April 2012.)
- 11 Jun 2013
- News
‘Financialization’ as a Cause of Economic Malaise
- Research Summary
Managing Marketspace Service Interfaces
Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
Juno Online Services in an effort to attract more clients, and it is banking on retaining customers by offering benefits such as discounts when using a Wingspanbank credit card...
View Details
Keywords:
by Susan Young
- 01 Sep 2013
- News
Beantown as a Beacon
replicated elsewhere. Here are a few Boston-born ideas highlighted by the event's panelists that appear ready for export. TWO BIRDS, ONE JOB Attacking poverty and a national labor shortage While serving...
View Details
- 26 Sep 2018
- News
Funding the Earth’s Natural Infrastructure
centuries from now. As cofounder of the Northern Virginia Conservation Trust, Coady has helped to conserve almost 4,000 acres of the peninsula, creating the Crow’s Nest Natural Area Preserve, a popular...
View Details
Keywords:
April White
- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of...
View Details
- 2018
- Article
Service Operations: What's Next?
By: Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel....
View Details
Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What's Next?" Journal of Service Management 29, no. 1 (2018): 55–97.
- September 2019
- Article
The Persistence of Broadband User Behavior: Implications for Universal Service and Competition Policy
By: Andre Boik, Shane Greenstein and Jeffrey Prince
In several markets, firms compete not for consumer expenditure but consumer attention. We examine user priorities over the allocation of their time, and interpret that behavior in light of salient tensions in policy discussions over universal service, data caps, and...
View Details
Keywords:
Broadband Service;
Attention Allocation;
Consumer Behavior;
Household;
Internet and the Web;
Competition;
Policy
Boik, Andre, Shane Greenstein, and Jeffrey Prince. "The Persistence of Broadband User Behavior: Implications for Universal Service and Competition Policy." Telecommunications Policy 43, no. 8 (September 2019).
- 13 Oct 2010
- Working Paper Summaries