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Show Results For
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All HBS Web
(6,366)
- People (36)
- News (2,297)
- Research (2,807)
- Events (15)
- Multimedia (63)
- Faculty Publications (1,266)
- 16 May 2023
- In Practice
After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?
The collapse of Silicon Valley Bank (SVB) in March left the startup world reeling. The biggest lender to fail since the 2008 financial crisis, SVB had become the preferred funder of the startup, tech, and...
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- September 2011 (Revised July 2012)
- Case
Building Watson: Not So Elementary, My Dear!
By: Willy Shih
This case is set inside IBM Research's efforts to build a computer that can successfully take on human challengers playing the game show Jeopardy! It opens with the machine named Watson offering the incorrect answer "Toronto" to a seemingly simple question during the...
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Keywords:
Technological Innovation;
Standards;
Product Development;
Organizational Change and Adaptation;
Mathematical Methods;
Research and Development;
Information Technology
Shih, Willy. "Building Watson: Not So Elementary, My Dear!" Harvard Business School Case 612-017, September 2011. (Revised July 2012.)
- 04 Sep 2007
- Working Paper Summaries
Why Do Intermediaries Divert Search?
Keywords:
by Andrei Hagiu & Bruno Jullien
- 11 Sep 2023
- Blog Post
Reflections on My First Semester Teaching at HBS
nontraditional careers and things like entrepreneurship has flipped to become the majority. The cases they read are infinitely more diverse, in terms of companies represented and background View Details
- 11 Dec 2023
- Research & Ideas
Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits
fields, the authors note. But the rise of the internet over the last few decades pulled the rug out from under old media’s business model. By 2017, 45 percent of all newspaper...
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by Scott Van Voorhis
- 09 May 2017
- What Do You Think?
Should Management Be Primarily Responsible to Shareholders?
success is valued too highly to be interrupted by a hostile takeover,” thus fostering sustainability. If sustainability is such an important issue, how do we encourage it? A number of suggestions were put forward. Fizzinni proposed such...
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by James Heskett
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
luxury of long breaks between jobs or extended periods of time to think about their transition before they step into the next thing. Additionally, as Bridges points out, we often don’t see when we are in a...
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by Julia Austin
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
particular direction and, if so, take time to discuss. People feeling really up? Share why! People feeling down? How can we work together to make things better? This simple, transparent way of sharing how...
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by Julia Austin
- 18 Jun 2020
- Research & Ideas
What Is an "Essential" Purchase for a Low-Income Family?
percent of US households. In other words, the only thing that differed between the two scenarios was the consumer’s income. But that made a big difference in participants’ perceptions, since they judged...
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by Rachel Layne
- Web
Employment Data Trends
1% <1% 1% <1% <1% Technology 20% 19% 19% 19% 16% Consumer Electronics 1% 1% <1% 1% <1% E-Commerce 2% 3% 2% 2% 2% Equipment / Hardware / Networking 0% <1% <1% <1% 0% Internet Services 5% 6% 6% 3% 4% Software 8% 5% 6% 5% 5% Other Technology...
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- 25 Aug 2014
- HBS Case
Starbucks Reinvented
conference of that size is such an unusual thing to do when faced with a cash crunch," Koehn says. "Schultz understood that what saves and breaks businesses is much more than cash. In the midst...
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- 13 Feb 2020
- Book
Open Your Organization to Honest Conversations
careful to avoid saying things that might inhibit input. When an employee complains about a problem, for example, managers should resist the urge to correct the record or say things like, “That’s not true,”...
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by Dina Gerdeman
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
only thing that this sort of learned pragmatism gives me is the opportunity to engage my colleagues who have the real power to make a difference in this country." And he said, "We'll see." So I guess he's...
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- Web
All Industries
Nonprofit / Government Other Financial Services Private Equity Retail Services Technology Venture Capital Career Data Internship Data View: Class of 2023 Class of 2023 Class of...
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Benson P. Shapiro
Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details
- Web
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Sites, our web server may record the numerical Internet Protocol (IP) address of the computer you are using, information about your browser and operating system, date and time View Details
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when...
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Keywords:
Internet and the Web;
Perception;
Valuation;
Service Delivery;
Consumer Behavior;
Performance Effectiveness;
Customer Satisfaction;
Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
economy, while freshly minted MBAs see magic in founding something new. Yes, startups look magical, but they can also be chaotic and inaccessible. Many books are written for those who aspire to be founders, but a company only has one or two View Details
Keywords:
Sean Silverthorne
Kyle Schirmann
Kyle Schirmann is a doctoral student in the Strategy unit at Harvard Business School. His primary interests are science-based innovation in the Global South and the creative and cultural industries. Before joining HBS, Kyle worked as a software engineer at Bloomberg...
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- 25 Jul 2023
- Research & Ideas
Could a Business Model Help Big Pharma Save Lives and Profit?
pricing for the poorest of the poor. By selling branded therapies alongside generics, Gilead could reach the billions of people who live at what Rangan calls the “base” of the...
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