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- Faculty Publications (145)
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- All HBS Web (306)
- Faculty Publications (145)
- January 2009
- Case
Wolf Elmore Brewer, Inc.
By: John A. Davis
This case describes how Alex Wolf, the founder of a small architecture and urban planning firm based in Portland, Oregon, decides to offer partnership to two trusted colleagues, and then how strains develop in their relationship. It asks what can be done to improve...
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Keywords:
Business Startups;
Interpersonal Communication;
Entrepreneurship;
Partners and Partnerships;
Conflict Management
Davis, John A. "Wolf Elmore Brewer, Inc." Harvard Business School Case 809-098, January 2009.
- December 2012
- Article
Reflected Knowledge and Trust in Global Collaboration
By: Mark Mortensen and Tsedal Neeley
Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and...
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Keywords:
Global Work;
Organizational Studies;
Knowledge;
Trust;
Cooperation;
Global Range;
Relationships;
Behavior;
Personal Characteristics
Mortensen, Mark, and Tsedal Neeley. "Reflected Knowledge and Trust in Global Collaboration." Management Science 58, no. 12 (December 2012): 2207–2224. (equal authorship.)
- February 2003
- Background Note
Leading Teams
This note which describes the architecture and processes that characterize effective teams, begins by detailing the steps involved in designing a team, from diagnosing the complexity, interdependence, and objectives of the task to harnessing the key resources teams...
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Keywords:
Communication;
Decision Making;
Leadership;
Managerial Roles;
Performance Effectiveness;
Groups and Teams
Polzer, Jeffrey T. "Leading Teams." Harvard Business School Background Note 403-094, February 2003.
- Web
PhD Programs - Doctoral
on the study of interpersonal relationships within organizations and the effects that groups have on individuals. Students in the macro track use sociological methods to examine organizations, groups, and...
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- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
going on here,” says Brooks. When your mind wanders, does the speaker know? The researchers considered two possibilities: Either listeners are bad at conveying signs that they are listening, or speakers are bad at interpreting them. To examine these View Details
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by Michael Blanding
- 23 May 2023
- Research & Ideas
Face Value: Do Certain Physical Features Help People Get Ahead?
empirically predicted with a machine learning model, suggests work by Shunyuan Zhang, an assistant professor at Harvard Business School, and collaborators. “Our research represents the first empirical attempt to characterize the View Details
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by Kara Baskin
- 07 Oct 2008
- First Look
First Look: October 7, 2008
"dodge" a question they would rather not answer by answering a different question? Two experiments demonstrated conversational blindness—listeners' surprising failure to notice such dodges—and explored the interpersonal...
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Martha Lagace
- Web
Online Leadership Principles Course | HBS Online
utilize professional relationships Reflect on what you’ve learned throughout the course, and consider your personal leadership development plan Free E-Book How to Become a More Effective Leader Learn about the difference between...
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- 03 Feb 2009
- First Look
First Look: February 3, 2009
Persuasion Author: Eric J. Van den Steen Abstract This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing" from the principal's perspective...
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Keywords:
Martha Lagace
- Web
Organizational Behavior - Doctoral
psychological approach to the study of interpersonal relationships within organizations and groups, and the effects that groups have on individuals. In macro organizational behavior, scholars use...
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- Web
Negotiation Course Online | HBS Online
Module 3 Managing the Negotiation Process: Bargaining Tactics, Style, and Emotion Examine the relational dimension of negotiation and explore interpersonal dynamics, bargaining styles, tactics, and emotions. Highlights D-H Onboarding...
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- September 2017
- Case
Tencent
By: John R. Wells and Gabriel Ellsworth
Tencent had undergone many transformations since it was founded in 1998 as a simple messaging service. In 2017, it was the largest online games provider in China with a wide range of game types, China’s largest social networking service provider with several of the...
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Keywords:
Tencent;
Tencent Holdings;
WeChat;
Social Networking;
Social Networks;
Gaming;
Gaming Industry;
Video Games;
Computer Games;
Mobile Gaming;
Portals;
Payments;
Mobile Payments;
O2O;
Online-to-offline;
E-commerce;
Messaging;
Subscription Model;
Freemium;
Mobile App Industry;
Smartphone;
PC;
Monetization Strategy;
Antitrust;
Streaming;
Cloud Computing;
Artificial Intelligence;
Big Data;
Alibaba;
Facebook;
JD.com;
Tesla;
Bundling;
Synergies;
Digital Strategy;
Imitation;
Licensing;
Agility;
Entry Barriers;
Online Platforms;
Advertising;
Digital Marketing;
Business Ventures;
Acquisition;
Mergers and Acquisitions;
Business Conglomerates;
Business Units;
Business Growth and Maturation;
Business Organization;
For-Profit Firms;
Joint Ventures;
Restructuring;
Communication;
Communication Technology;
Blogs;
Interactive Communication;
Interpersonal Communication;
Entertainment;
Film Entertainment;
Games, Gaming, and Gambling;
Music Entertainment;
Investment;
Investment Portfolio;
Price;
Profit;
Revenue;
Geographic Scope;
Cross-Cultural and Cross-Border Issues;
Global Strategy;
Multinational Firms and Management;
Globalized Markets and Industries;
Business History;
Innovation Strategy;
Technological Innovation;
Business or Company Management;
Goals and Objectives;
Growth and Development Strategy;
Product Positioning;
Social Marketing;
Network Effects;
Emerging Markets;
Market Entry and Exit;
Digital Platforms;
Industry Growth;
Monopoly;
Media;
Distribution Channels;
Product Development;
Service Delivery;
Organizational Change and Adaptation;
Organizational Structure;
Public Ownership;
Problems and Challenges;
Business and Government Relations;
Groups and Teams;
Networks;
Opportunities;
Social and Collaborative Networks;
Strategy;
Adaptation;
Business Strategy;
Commercialization;
Competition;
Competitive Advantage;
Competitive Strategy;
Cooperation;
Corporate Strategy;
Diversification;
Expansion;
Horizontal Integration;
Vertical Integration;
Segmentation;
Information Technology;
Internet and the Web;
Mobile and Wireless Technology;
Internet and the Web;
Applications and Software;
Information Infrastructure;
Digital Platforms;
Internet and the Web;
Mobile and Wireless Technology;
Value Creation;
Communications Industry;
Entertainment and Recreation Industry;
Financial Services Industry;
Information Industry;
Information Technology Industry;
Media and Broadcasting Industry;
Motion Pictures and Video Industry;
Music Industry;
Service Industry;
Technology Industry;
Telecommunications Industry;
Video Game Industry;
Web Services Industry;
Asia;
China;
Canton (province, China)
Wells, John R., and Gabriel Ellsworth. "Tencent." Harvard Business School Case 718-426, September 2017.
- 05 Feb 2024
- Research & Ideas
The Middle Manager of the Future: More Coaching, Less Commanding
Python “will be knowing how to learn these things.” Interpersonal skills will become even more important in a collaborative environment, Zhang predicts. “It's impossible to know everything as a manager,” he says. “So, as a manager, your...
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by Ben Rand
- 21 Nov 2023
- Research & Ideas
Employee Negativity Is Like Wildfire. Manage It Before It Spreads.
spreading, Goldenberg says. Prior research has shown that people tend to express stronger emotions when they know other people are watching. And seeing people express intense emotions also tends to amplify the emotions of the watchers. Emotions also can spread through...
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by Kristen Senz
- 06 Oct 2023
- Book
Yes, You Can Radically Change Your Organization in One Week
strengthen the relationship at the core of the problem. Brainstorm and test strategies for building or rebuilding trust. Frei: “If there is a problem, in our experience, trust is broken down. Any time you have View Details
Keywords:
by Kristen Senz
- Web
Power and Influence for Positive Impact | HBS Online
and positional sources of power Analyze the power relationships between different parties and identify different power-shifting strategies 4-7 hrs Module 2 Building Relational Sources of Power Learn how to read and diagnose an...
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- Web
Placement - Doctoral
University of Texas at Austin, McCombs School of Business Dissertation: The Ties that Bind Us: The motivational potential of close relationships at work Advisors: Francesca Gino, Bradley Staats, Amy C. Edmondson, and Kathleen L. McGinn...
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- Article
Team Scaffolds: How Mesolevel Team Structures Enable Role-based Coordination in Temporary Groups
By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how mesolevel structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We...
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Valentine, Melissa A., and Amy C. Edmondson. "Team Scaffolds: How Mesolevel Team Structures Enable Role-based Coordination in Temporary Groups." Organization Science 26, no. 2 (March–April 2015): 405–422.
- 06 May 2024
- Research & Ideas
The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams
the relationship between the groups. The Chinese team began withholding more and more information from headquarters because of the growing negative energy between them. And in the backstage, their collective energy toward their US team...
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Keywords:
by Michael Blanding