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- Faculty Publications (24)
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- All HBS Web (163)
- Faculty Publications (24)
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
With COVID-19 cases growing worldwide, business leaders are scrambling to deal with a wide variety of problems, from slumping sales and stalling supply chains to keeping employees healthy and making sure they can continue working. We...
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by Dina Gerdeman
- Web
Faculty & Researchers - Managing the Future of Work
Global Talent: How Migration Shapes Business, Economy, & Society. Research Use Purpose to Transform Your Workplace, Harvard Business Review, 2022. With Leena Nair, Nick Dalton, and Patrick Hull. Digital Commerce and Delivery: Preparing Food and Retail Value View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
producers who supply the industry. Equally hit are supply chain partners who move goods across the country. "It’s going to take some time to retool operating models to be able to succeed in this new environment.” Coming into 2020,...
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- Web
Business History - Faculty & Research
digitalization efforts and to implement new technologies in various phases of its value chain (competition management, fan engagement and content enhancement) while diversifying its business offerings and value proposition. Thus, LALIGA...
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- Web
Winners & Runners-up - New Venture Competition
Ikeda, HKS; Manoah Koletty, HKS; Mustafa Khalifeh Social Enterprise Track Winner Innovative consumer finance for the base of the pyramid. WAVE Hospitality Academy Misan Rewane, HBS; Karan Chopra, HBS; Navid Rahimi, HBS; Bryan Mezue, HBS;...
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- 27 Sep 2011
- First Look
First Look: September 27
learning in the context of outsourced radiological services, where individual doctors at an outsourcing firm complete radiological reads for hospital customers. We examine more than 2.7 million cases for 1,431 customers read by 97...
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Sean Silverthorne
- 02 Oct 2012
- First Look
First Look: October 2
Evidence from a Field Experiment Authors: Kevin Boudreau, Tom Brady, Ina Ganguli, Patrick Gaule, Eva Guinan, Karim Lakhani, and Tony Hollenberg Abstract We present the results of a field experiment conducted within the Harvard Medical School system of View Details
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Sean Silverthorne
- Web
Advisory Board - Entrepreneurship
research. Mr. Burgstone also serves as Faculty Chair and Adjunct Professor of the Center for Entrepreneurship and Technology at the University of California, Berkeley. Earlier in his career he was co-founder and CEO of SupplierMarket, a leading internet supply View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
Dietz, who didn’t realize that children saw the company’s MRI scanners as cold, scary chambers of misery until he visited a hospital and saw for himself. The machines created enough fear and tears that many kids needed to be sedated. The...
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- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management tool available to everyone to...
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- 01 Mar 2024
- News
On the Radar
Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,...
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- 25 Oct 2010
- HBS Case
Tesco’s Stumble into the US Market
Tesco PLC is the third-largest retailer in the world, just behind Wal-Mart and Carrefour. But that didn't make the UK-based chain immune from many costly mistakes as it entered the US market in 2006. For example, it opened some of its...
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- Web
Industry Information - Alumni
opportunities for professionals in the biotechnology and pharmaceutical industries. +–Hospitality Hospitality - General SmartBriefs – Travel Newsletter digest of hospitality industry headlines produced in...
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- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Choudhury: Winner of the AI/ML Rising Star Award at the 2021 Conference on Artificial Intelligence, Machine Learning, and Business Analytics. Amy C. Edmondson: Received the IOC Vision of Excellence in Leadership Award from the Institute of Coaching at McLean View Details
- Web
2022 Reunion Presentations - Alumni
such as wind and solar. In this talk, I will discuss different strategies for meeting the world’s energy needs and preserving economic prosperity and security, while protecting human and natural systems from climate impacts. CASE STUDY Seven Lessons from RCTOM That...
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- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
with the Linux Foundation’s Core Infrastructure Initiative (CII). The Census II analysis and report represent important steps toward understanding and addressing structural and security complexities in the modern day supply chain where...
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Annual Report 2020 - Annual Report 2020
Kaplan Coping with Sudden Changes in Cash Needs and Availability Fritz Foley & Malcolm Baker Structuring the Organizational Response Amy Edmondson & Dutch Leonard Recognizing and Managing Novel Risks in Your Supply Chain Ananth Raman &...
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
ideas and approaches that promote growth. Employees can become inspired with their understanding of how their organization creates value and intends to be a healthy, growing entity. For example, at Duke Children's Hospital Dr. Jon...
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by Robert S. Kaplan & David P. Norton
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
see a ‘pandemic’ of bankruptcy filings in the near future,” Gilson says. “The pandemic analogy is particularly apt, in that if the number of new filings is sufficiently high, the bankruptcy courts, like hospitals treating COVID-19...
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Curtis L. Carlson
Carlson was the first entrepreneur to develop a loyalty program for the grocery chain through the issuance of Gold Bond trading stamps. What began as a simple loyalty program for grocers in the Midwest grew into one of the largest service...
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Services