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- May 2004 (Revised September 2004)
- Background Note
Outsourcing IT: The Global Landscape in 2004
By: F. Warren McFarlan and Brian DeLacey
Profiles the history and context of outsourcing, with particular focus on information technology.
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McFarlan, F. Warren, and Brian DeLacey. "Outsourcing IT: The Global Landscape in 2004." Harvard Business School Background Note 304-104, May 2004. (Revised September 2004.)
- April 2004 (Revised July 2005)
- Case
Offshoring at Global Information Systems, Inc.
This case explores the topic of offshoring high-tech jobs several perspectives. The issues presented include determining the stock price consequences of offshoring, examining the economic consequences of the offshore job to both the transferring and receiving...
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Fruhan, William E., Jr. "Offshoring at Global Information Systems, Inc." Harvard Business School Case 204-144, April 2004. (Revised July 2005.)
- April 2004 (Revised July 2007)
- Case
OfficeTiger
By: Joseph B. Lassiter III and Johanna Regine Naunton Blaxall
OfficeTiger was founded in late 1999 with an innovative approach to global outsourcing. The company's employees, located primarily in India, provided services for corporations, investment banks, and professional services firms throughout the United States, Europe, and...
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Keywords:
Mergers and Acquisitions;
Globalized Markets and Industries;
Job Cuts and Outsourcing;
Growth and Development Strategy;
Service Operations;
India
Lassiter, Joseph B., III, and Johanna Regine Naunton Blaxall. "OfficeTiger." Harvard Business School Case 804-109, April 2004. (Revised July 2007.)
- January 2004
- Background Note
Why Developers Don't Understand Why Consumers Don't Buy
Looks at the psychological biases developers bring to the new product development process. Identifies three reasons why developers may do a poor job of identifying the demand for an innovative, new concept or product: (1) the self-selection bias, (2) differing initial...
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- December 2003 (Revised March 2005)
- Background Note
Who is a Professional?
By: Ashish Nanda
Many occupations lay claim to professional status. Business executives, social workers, musicians, sportsmen, and academics describe their occupations as "professions". Office assistants call themselves "administrative professionals". Obviously, not all occupations...
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Nanda, Ashish. "Who is a Professional?" Harvard Business School Background Note 904-047, December 2003. (Revised March 2005.)
- November 2003 (Revised October 2005)
- Case
Leading the Josie Esquivel Franchise (A)
By: Boris Groysberg and Laura Morgan Roberts
Reviews Josie Esquivel's career history, detailing how, through her personal attributes, skills, experiences, and organizational practices she has developed into a star analyst. Should Esquivel accept an offer to leave Lehman Brothers for Morgan Stanley? To make this...
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Keywords:
Experience and Expertise;
Decision Choices and Conditions;
Resignation and Termination;
Job Offer;
Franchise Ownership;
Performance;
Personal Development and Career;
Personal Characteristics;
Competitive Strategy;
Competitive Advantage
Groysberg, Boris, and Laura Morgan Roberts. "Leading the Josie Esquivel Franchise (A)." Harvard Business School Case 404-054, November 2003. (Revised October 2005.)
- November 2003 (Revised May 2005)
- Case
Beverly Stern: Retail Executive
By: H. Kent Bowen and Alison Berkley Wagonfeld
Beverly Stern has been a successful operating manager in three prominent retail chains: GAP, Pottery Barn, and Williams-Sonoma. Stern's last job at a start-up did not meet her expectations, and she must now decide what to do next. She has an offer to start a new retail...
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Keywords:
Personal Development and Career;
Experience and Expertise;
Personal Characteristics;
Jobs and Positions;
Decisions;
Retail Industry
Bowen, H. Kent, and Alison Berkley Wagonfeld. "Beverly Stern: Retail Executive." Harvard Business School Case 604-018, November 2003. (Revised May 2005.)
- October 2003 (Revised November 2006)
- Case
GE's Talent Machine: The Making of a CEO
By: Christopher A. Bartlett and Andrew N. McLean
GE believes its ability to develop management talent is a core competency that represents a source of sustainable competitive advantage. This case traces the development of GE's rich system of human resource policies and practices under five CEOs in the post-war era,...
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Keywords:
Decision Choices and Conditions;
Capital;
Selection and Staffing;
Leadership Development;
Management Succession;
Corporate Strategy
Bartlett, Christopher A., and Andrew N. McLean. "GE's Talent Machine: The Making of a CEO." Harvard Business School Case 304-049, October 2003. (Revised November 2006.)
- October 2003
- Case
Henry Tam and the MGI Team
By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up...
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Keywords:
Interpersonal Communication;
Business Plan;
Groups and Teams;
Decision Making;
Jobs and Positions;
Leadership Style;
Human Resources;
Management Teams;
Conflict and Resolution;
Diversity
Polzer, Jeffrey T., Ingrid Vargas, and Hillary Anger Elfenbein. "Henry Tam and the MGI Team." Harvard Business School Case 404-068, October 2003.
- October 2003 (Revised November 2004)
- Case
Joe Bachelder: Executive Pay Negotiator
By: Jason R. Barro, Brian J. Hall and Aaron Zimmerman
Joe Bachelder was the leading executive pay negotiator in the United States, securing generous contracts for CEOs and executives at Fortune 500 companies. The CEO of Victor Sports Co. resigned, and the board offered the job to Charles Suarez, a star executive from a...
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- June 2003 (Revised December 2004)
- Case
Molded Dimensions, Inc.
By: H. Kent Bowen, Virginia Fuller and Doren Spinner
Mike Katz, an MBA with several years of manufacturing management experience, talks about purchasing Molded Dimensions, Inc. (MDI), a Wisconsin-based plastics manufacturer, with his wife Linda, who also has a manufacturing background. The case describes at length...
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Keywords:
Transition;
Entrepreneurship;
Investment;
Jobs and Positions;
Leadership;
Business or Company Management;
Negotiation Process;
Manufacturing Industry;
Wisconsin
Bowen, H. Kent, Virginia Fuller, and Doren Spinner. "Molded Dimensions, Inc." Harvard Business School Case 603-133, June 2003. (Revised December 2004.)
- June 2003 (Revised December 2003)
- Case
Cathay Pacific: Doing More with Less
By: F. Warren McFarlan and Fred Young
This case explores the various aspects of information technology that can be outsourced. Cathay Pacific outsourced a significant part of its vital operations from Hong Kong to Sydney, Australia.
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Keywords:
Information Technology;
Job Cuts and Outsourcing;
Globalization;
Globalized Firms and Management;
Information Technology Industry;
Hong Kong;
Sydney
McFarlan, F. Warren, and Fred Young. "Cathay Pacific: Doing More with Less." Harvard Business School Case 303-106, June 2003. (Revised December 2003.)
- May 2003 (Revised March 2006)
- Case
Carol Fishman Cohen: Professional Career Reentry (A)
By: Myra M. Hart, Robin J. Ely and Susan Wojewoda
Explores the career challenges facing highly successful women who leave the full-time workforce for several years to manage family commitments. Carol Cohen is a 1985 Harvard MBA who has professional line experience in a manufacturing environment, followed by a...
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Hart, Myra M., Robin J. Ely, and Susan Wojewoda. "Carol Fishman Cohen: Professional Career Reentry (A)." Harvard Business School Case 803-185, May 2003. (Revised March 2006.)
- 2003
- Book
When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies
By: Leslie Perlow
“Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the...
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Perlow, Leslie. When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies. New York: Crown Business, 2003.
- January 2003 (Revised January 2005)
- Case
Peter Isenberg at Fischer Stevens (A)
By: Linda A. Hill and Maria Farkas
Having made managing director at an elite investment bank, Peter Isenberg struggles to understand his new role in the firm. He feels as though little has changed, although it is clear to him that those around him have new expectations.
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Hill, Linda A., and Maria Farkas. "Peter Isenberg at Fischer Stevens (A)." Harvard Business School Case 403-127, January 2003. (Revised January 2005.)
- January 2003 (Revised April 2004)
- Case
Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)
By: Leslie A. Perlow and David Ager
Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff...
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Keywords:
Crisis Management;
Employees;
Job Cuts and Outsourcing;
Problems and Challenges;
Business and Stakeholder Relations;
Conflict Management
Perlow, Leslie A., and David Ager. "Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)." Harvard Business School Case 403-117, January 2003. (Revised April 2004.)
- October 2002 (Revised June 2003)
- Case
Restructuring the U.S. Steel Industry
Focuses on the competitive decline of the integrated steel producers in the United States from 1970 to 2002. Issues include: Should the U.S. government impose tariffs to try to protect the industry? What should labor unions do, if anything, to protect jobs and wage...
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Keywords:
Restructuring;
Jobs and Positions;
Labor Unions;
Wages;
Business and Government Relations;
Integration;
Steel Industry;
United States
Fruhan, William E., Jr. "Restructuring the U.S. Steel Industry." Harvard Business School Case 203-042, October 2002. (Revised June 2003.)
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry...
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Keywords:
Information Infrastructure;
Customer Relationship Management;
Job Cuts and Outsourcing;
Service Operations;
Business or Company Management;
Emerging Markets;
Problems and Challenges;
Service Delivery;
Computer Industry;
United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- August 2002
- Article
Creativity Under the Gun
By: Teresa Amabile, Constance N. Hadley and Steven J. Kramer
If you're like most managers, you've worked with people who swear they do their most creative work under tight deadlines. You may use pressure as a management technique, believing it will spur people on to great leaps of insight. You may even manage yourself this way....
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Keywords:
Creativity;
Innovation and Invention;
Time Management;
Working Conditions;
Performance Evaluation
Amabile, Teresa, Constance N. Hadley, and Steven J. Kramer. "Creativity Under the Gun." Special Issue on The Innovative Enterprise: Turning Ideas into Profits. Harvard Business Review 80, no. 8 (August 2002): 52–61.
- 1 Aug 2002
- Conference Presentation
Does Stardom Affect Job Mobility?
By: Ashish Nanda and Boris Groysberg