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All HBS Web
(4,085)
- People (27)
- News (728)
- Research (2,177)
- Events (19)
- Multimedia (2)
- Faculty Publications (816)
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
forthcoming Journal of International Business Studies Organizational Innovation in the Multinational Enterprise: Internalization Theory and Business History By: da Silva Lopes, Teresa, Mark Casson, and G....
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Dina Gerdeman
- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
Few companies in the past few years have rocketed to success faster than Uber, Airbnb, and Etsy, which together have transformed the way we hail a cab, plan a vacation, and shop for handmade gifts,...
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- 17 Jul 2023
- Research & Ideas
Money Isn’t Everything: The Dos and Don’ts of Motivating Employees
Those might be the very parts of the job that your workers find most enjoyable, and loving their work is an important motivational factor for many workers. “The way that AI will change jobs is really a motivation issue,” Hall says. “Don’t...
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by Avery Forman
- 07 May 2009
- Working Paper Summaries
Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider...
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Keywords:
Experience and Expertise;
Customer Value and Value Chain;
Learning;
Price;
Knowledge Use and Leverage;
Marketing Strategy;
Consumer Behavior;
Service Delivery;
Quality;
Risk and Uncertainty;
Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
CEOs expand their knowledge of core businesses and technologies, allowing them greater insight into new advances that could eventually drive their companies' success. In turn, by View Details
- 04 Sep 2008
- Working Paper Summaries
Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
ethnic migrant inventors in cross-border transfer of knowledge previously locked within the cultural context of their home regions. Using a unique dataset of Chinese and Indian...
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Dina Gerdeman
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
decline, and even the spike created by the delta and omicron variants could not stop corporations from recalling workers to the office. Many companies want to go back to the way things were, but that would...
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by Hise O. Gibson and MaShon Wilson
- 22 Jan 2019
- First Look
New Research and Ideas, January 22, 2019
enterprises seem incapable of transformative innovation, it is due to how we design and manage them, rather than anything inherent in their scale. In fact, Creative Construction argues, if used properly,...
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Dina Gerdeman
- 2011
- Working Paper
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing...
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Keywords:
Communication;
Employees;
Knowledge Sharing;
Knowledge Use and Leverage;
Management Practices and Processes;
Operations;
Business Processes;
Performance Improvement
Adler-Milstein, Julia, Sara J. Singer, and Michael W. Toffel. "Managerial Practices That Promote Voice and Taking Charge among Frontline Workers." Harvard Business School Working Paper, No. 11-005, July 2010. (Revised Sept. 2011. Best Theory-to-Practice Paper Award by Academy of Management's Health Care Management Division. Selected for Best Paper Proceedings of the 2011 Academy of Management Meeting.)
- 2008
- Working Paper
The Ontological Foundations of Leadership and Performance: Being a Leader, and the Effective Exercise of Leadership, A New Model
By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the (pre-course) introduction document to an experimental course developed by the authors and taught at the U. of Rochester Simon School of Business. The intention of the course is to leave the participants actually being leaders and being able to... View Details
- 31 Oct 2023
- Research & Ideas
Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change
practices to reinforce inequalities, not only in society, but right here in our company? This is often a challenging step for leaders. If you’re not using scorecards, dashboards or some other measurement system to analyze how everyone’s...
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- 01 Mar 2008
- News
Reimagining China and India
the constraints of each country and how to link the two in “corporate symbiosis,” something few have yet to master, says Khanna. Do multinationals lack the knowledge about China View Details
- 2013
- Case
Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)
By: Rosabeth M. Kanter, Alexandre Naghirniac, Ai-Ling Jamila Malone and Daniella Suarez
In 2011, Gilberto Dimenstein, a well-known Brazilian journalist, created a new model that connected disparate resources to revitalize Sao Paulo. He wanted his model to expand across Brazil and the world. Dimenstein covered many of the social issues facing Brazil as a...
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Keywords:
Social Entrepreneurship;
Urban Scope;
Social Issues;
Education;
Knowledge Dissemination;
Learning;
Leading Change;
Brazil
Kanter, Rosabeth M., Alexandre Naghirniac, Ai-Ling Jamila Malone, and Daniella Suarez. "Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)." Harvard Business Publishing Case 313-116, 2013. (Harvard Advanced Leadership Initiative.)
- 25 Apr 2023
- Op-Ed
How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model
Motors leveraged its marketing and distribution power by buying up manufacturers. A brand like McDonald’s used franchising to achieve the same goal. SHEIN View Details
- March 2011
- Case
Seven-Eleven Japan: The Tanpin Kanri Retail Practice
By: Hirotaka Takeuchi and Carin-Isabel Knoop
This case focuses on Tanpin Kanri, which uses both store-level human knowledge and product information sharing.
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- 01 May 2015
- News
Celebrating and Supporting Leadership
Engage with and support the University in new and mutually beneficial ways Raise funds for current priorities and future flexibility "Let us take...
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Educational Services
- 02 Aug 2004
- Research & Ideas
Health Care Research and Prospects
of specialized institutional problems that one really has to understand and get around to be able to do good research, and there are big opportunities to leverage efforts...
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- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
forthcoming Journal of International Economics Corporate Debt, Firm Size and Financial Fragility in Emerging Markets By: Alfaro, Laura, Gonzalo Asis, Anusha Chari, and Ugo Panizza Abstract— The post-Global...
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Dina Gerdeman