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All HBS Web
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- Faculty Publications (2,278)
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- August 1995
- Teaching Note
State Street Boston Corporation: Leading with Information Technology TN
By: Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci
Teaching Note (5-196-058).
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- August 1995
- Case
Hutton Branch Manager (D)
By: Lynn S. Paine and Jane Palley Katz
Describes the actions taken by E.F.Hutton management in response to the Bell Report, a study prepared by former Attorney General Griffin Bell and his law firm after Hutton pleaded guilty to 2,000 counts of mail and wire fraud in connection with its cash management...
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Keywords:
Legal Liability;
Crime and Corruption;
Moral Sensibility;
Acquisition;
Decisions;
Business or Company Management;
Financial Services Industry
Paine, Lynn S., and Jane Palley Katz. "Hutton Branch Manager (D)." Harvard Business School Case 396-047, August 1995.
- April 1995 (Revised October 1995)
- Case
Unemployment in France: "Priority Number One"
By: David A. Moss
Explores the problem of French unemployment on the eve of the presidential elections of 1995. Traces the development of social and economic policies under President Mitterrand and surveys leading explanations for the nation's mounting unemployment crisis. One major...
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Keywords:
Job Cuts and Outsourcing;
Employment;
Economics;
Government and Politics;
Political Elections;
Social Issues;
Wages;
France
Moss, David A. Unemployment in France: "Priority Number One". Harvard Business School Case 795-064, April 1995. (Revised October 1995.)
- April 1995 (Revised September 1997)
- Case
Frito-Lay, Inc.: A Strategic Transition, 1987-1992 (Abridged)
A new CEO must take action to return the company to profitability, to clarify the vision, and then to build the infrastructure (human, capital, and information) needed to support the long-term change in strategy and organization. The case provides a rich description of...
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Keywords:
Organizational Change and Adaptation;
Change Management;
Leading Change;
Information Technology;
Adaptation;
Technology Adoption;
Manufacturing Industry;
Food and Beverage Industry
Applegate, Lynda M. "Frito-Lay, Inc.: A Strategic Transition, 1987-1992 (Abridged)." Harvard Business School Case 195-238, April 1995. (Revised September 1997.)
- January 1995
- Case
Understanding User Needs
By: Marco Iansiti and Ellen Stein
Presents an introduction to methods for understanding user needs in product development. Describes a number of techniques including the use of focus groups, interviews, questionnaires, the Kano method, Lead User analysis, the Product Value matrix, OFD, etc. Provides a...
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Keywords:
Customer Satisfaction;
Customer Value and Value Chain;
Product Development;
Mathematical Methods
Iansiti, Marco, and Ellen Stein. "Understanding User Needs." Harvard Business School Case 695-051, January 1995.
- January 1995 (Revised November 2021)
- Case
Portfolio Planning at Ciba-Geigy and the Newport Investment Proposal
By: David J. Collis and Elizabeth Wynne Johnson
Covers the history of portfolio planning at CIBA-GEIGY, a leading Swiss chemical and pharmaceutical company, beginning with the introduction of the process in the mid-1980s. The discussion extends to the application of portfolio planning techniques to a specific...
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Keywords:
Investment Portfolio;
Corporate Strategy;
Factories, Labs, and Plants;
Chemicals;
Chemical Industry;
Pharmaceutical Industry;
Switzerland
Collis, David J., and Elizabeth Wynne Johnson. "Portfolio Planning at Ciba-Geigy and the Newport Investment Proposal." Harvard Business School Case 795-040, January 1995. (Revised November 2021.)
- 1995
- Book
Leading Product Development: The Senior Manager's Guide to Creating and Shaping the Enterprise
By: S. C. Wheelwright and K. B. Clark
Wheelwright, S. C., and K. B. Clark. Leading Product Development: The Senior Manager's Guide to Creating and Shaping the Enterprise. New York: Free Press, 1995.
- November 1994
- Background Note
Why Bad Things Happen to Good Companies
By: Benson P. Shapiro, Adrian J. Slywotsky and Richard S. Tedlow
Describes the Darwinian internal and external processes that lead to poor performance from a previously well performing company. Demonstrates why any business design eventually fails and the role of organizational calcification and poor leadership in the failure. Also...
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Keywords:
Leadership;
Management Practices and Processes;
Organizational Design;
Failure;
Performance
Shapiro, Benson P., Adrian J. Slywotsky, and Richard S. Tedlow. "Why Bad Things Happen to Good Companies." Harvard Business School Background Note 595-045, November 1994.
- November 1994
- Case
Bain & Company: International Expansion
By: Michael Y. Yoshino and J. Peter Williamson
Bain & Co., a leading strategy consulting firm, faces major strategic and organizational issues regarding global expansion. The Bain partners must choose a course among many exciting and attractive opportunities for growth. Also explores organizational and managerial...
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Keywords:
Business or Company Management;
Growth and Development Strategy;
Management;
Expansion;
Global Strategy;
Decision Making;
Organizations;
Partners and Partnerships;
Consulting Industry
Yoshino, Michael Y., and J. Peter Williamson. "Bain & Company: International Expansion." Harvard Business School Case 395-102, November 1994.
- September 1994 (Revised August 2006)
- Case
Giddings & Lewis: In Search of the Cutting Edge (Consolidated) (A)
By: Nitin Nohria, Bharat N. Anand and Kyle F. Barnett
Describes the conditions leading to the acquisition of Cross and Trecker by Gidding & Lewis.
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Nohria, Nitin, Bharat N. Anand, and Kyle F. Barnett. "Giddings & Lewis: In Search of the Cutting Edge (Consolidated) (A)." Harvard Business School Case 495-018, September 1994. (Revised August 2006.)
- September–October 1994
- Article
Regaining the Lead in Manufacturing: How to Integrate Work and Deepen Expertise
Leonard-Barton, D., H. Kent Bowen, Kim B. Clark, Charles A. Holloway, and Steven C. Wheelwright. "Regaining the Lead in Manufacturing: How to Integrate Work and Deepen Expertise." Harvard Business Review 72, no. 5 (September–October 1994): 121–130.
- July 1994 (Revised July 1995)
- Case
VeriFone: The Transaction Automation Company (A)
By: Richard L. Nolan, Donna B. Stoddard and Hossam Galal
Describes VeriFone's new organizational model and its role in catapulting VeriFone to a market leadership position. Examines the impact of information technology and information access on the ability to leverage global resources, market responsiveness, and...
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Keywords:
Leading Change;
Leadership Development;
Market Transactions;
Information Technology;
Organizational Design;
Knowledge Use and Leverage;
Organizational Structure;
Information Management;
Information Technology Industry
Nolan, Richard L., Donna B. Stoddard, and Hossam Galal. "VeriFone: The Transaction Automation Company (A)." Harvard Business School Case 195-088, July 1994. (Revised July 1995.)
- June 1994 (Revised March 1995)
- Background Note
New Product Commercialization: Common Mistakes
Addresses the common mistakes made in new product development and launch. Many times customers' and suppliers' perceptions of the degree of product/market innovation do not match. One of them may view the innovations as a "breakthrough," but the other may view it only...
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Rangan, V. Kasturi. "New Product Commercialization: Common Mistakes." Harvard Business School Background Note 594-127, June 1994. (Revised March 1995.)
- May 1994 (Revised October 1994)
- Case
Motorola Corp.: The View from the CEO Office
By: Shoshana Zuboff and Janis Lee Gogan
Motorola, a leader in semiconductors and telecommunications, embarked on an ambitious program of renewal beginning in the early 1980s, leading to dramatic improvements in the company's quality, cycle time, and growth. Much of this progress was attributed to a major...
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Keywords:
Competency and Skills;
Leading Change;
Management Analysis, Tools, and Techniques;
Managerial Roles;
Organizational Change and Adaptation;
Organizational Structure;
Corporate Strategy;
Telecommunications Industry
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola Corp.: The View from the CEO Office." Harvard Business School Case 494-140, May 1994. (Revised October 1994.)
- May 1994 (Revised August 1994)
- Case
Motorola-Elma
By: Shoshana Zuboff and Janis Lee Gogan
Motorola's old automative electronics plant in Arcade, outside Buffalo, New York, faced the prospect of closure in the mid-1980s, but leading customers persuaded Motorola to give the plant a second chance. The new plant manager, Dennis Fiehn, recognized that existing...
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Keywords:
Factories, Labs, and Plants;
Business Exit or Shutdown;
Customers;
Leading Change;
Management Analysis, Tools, and Techniques;
Organizational Structure;
Competitive Strategy;
Expansion;
Telecommunications Industry;
New York (state, US)
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola-Elma." Harvard Business School Case 494-136, May 1994. (Revised August 1994.)
- May 1994 (Revised August 1994)
- Case
Motorola-Penang
By: Shoshana Zuboff and Janis Lee Gogan
S.K. Ko managed Motorola's Penang, Malaysia factory, producing telecommunications components and equipment. As a female manager of a multi-ethnic and labor-intensive plant in Asia, Ko faced a number of challenges. She had already promoted quality circles and quality...
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Keywords:
Factories, Labs, and Plants;
Transformation;
Decision Making;
Ethnicity;
Gender;
Training;
Leading Change;
Management Analysis, Tools, and Techniques;
Problems and Challenges;
Technology Industry;
Malaysia
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola-Penang." Harvard Business School Case 494-135, May 1994. (Revised August 1994.)
- May 1994
- Background Note
Reorienting Channels of Distribution
Traditionally, distribution channels have been viewed as vertical marketing systems where responsibility was transferred from one layer to the next, like passing a baton in a relay race. Distribution channels in the future are likely to look more like horizontal...
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Keywords:
Distribution Channels;
Customers;
Supply and Industry;
Alliances;
Performance Efficiency;
Performance Effectiveness;
Change;
Distribution Industry
Rangan, V. Kasturi. "Reorienting Channels of Distribution." Harvard Business School Background Note 594-118, May 1994.
- April 1994 (Revised August 1996)
- Case
American Express (A)
By: Jay W. Lorsch
In January 1993, the American Express board met to decide who would succeed James D. Robinson, III as chairman and CEO. The board needed to act in the spotlight of intense media and investor scrutiny, and after leaks had revealed that there was a conflict among the...
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Keywords:
Decision Making;
Corporate Governance;
Resignation and Termination;
Leadership;
Management Succession;
Performance Evaluation
Lorsch, Jay W. "American Express (A)." Harvard Business School Case 494-093, April 1994. (Revised August 1996.)
- March 1994 (Revised May 1994)
- Case
Lisa Benton (A)
By: Linda A. Hill
Lisa Benton is in her fourth month as an assistant product manager at Houseworld, a leading consumer products company. She has been on the job since graduating from the Harvard Business School, and she has been frustrated from the start by a lack of responsibility, by...
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Keywords:
Problems and Challenges;
Jobs and Positions;
Power and Influence;
Relationships;
Consumer Products Industry
Hill, Linda A. "Lisa Benton (A)." Harvard Business School Case 494-114, March 1994. (Revised May 1994.)
- February 1994 (Revised April 1995)
- Case
Asahi Glass Co.: Diversification Strategy
By: David J. Collis
Describes the history and diversification strategy of the Japanese manufacturer Asahi Glass Co. The company has diversified through internal growth, acquisition, and joint ventures from its origin in flat glass to a broad glass-materials, chemical, and electronics...
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Keywords:
Acquisition;
Joint Ventures;
Diversification;
Expansion;
Vertical Integration;
Manufacturing Industry;
Japan
Collis, David J. "Asahi Glass Co.: Diversification Strategy." Harvard Business School Case 794-113, February 1994. (Revised April 1995.)