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Show Results For
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All HBS Web
(121)
- News (32)
- Research (73)
- Events (1)
- Multimedia (1)
- Faculty Publications (34)
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
that addresses part of that challenge—with a particular focus on predicting customer churn. However, several other equally important aspects of managing retention have not received similar level of attention, leaving many managerial problems not completely solved, and...
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Sean Silverthorne
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
consumers trust a platform, revealing acceptable information flows increases ad effectiveness. Studies 5a and 5b, conducted in the field with a loyalty program website (i.e., a trusted platform), demonstrate...
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Sean Silverthorne
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
As Stan is indicating in that quote, there's a big difference between experienced and inexperienced entrepreneurs. SS: Does that mean that if you're constructing a mentoring program that you don't want a master teaching a novice? DL:...
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by Sean Silverthorne
- 02 Oct 2015
- News
The ‘F’ Word
by Ted Turner, who sold his company, Turner Broadcasting, to Time Warner. As a result, I found myself reporting to Bob Daly and Terry Semel, the chairmen and co-CEOs of Warner Bros. That in turn led to my being asked to run the film View Details
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Walt Disney Studios
- 20 Jan 2015
- First Look
First Look: January 20
and follow through on a goal and not related to impulsivity, suggesting that some children are poorer at holding the norm in mind and following through on enacting it. We discuss the implications of these results for education and View Details
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Sean Silverthorne
- 08 Jun 2010
- First Look
First Look: June 8
extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards. Highly readable and compelling, The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits...
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Martha Lagace
- 25 Feb 2020
- News
Teachable Moments
meaningful relationships with their people, they also create loyalty and an environment where employees feel secure enough to take chances and suggest innovative and sometimes disruptive ideas . When I speak of leadership, I’m referring...
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- 28 Oct 2014
- First Look
First Look: October 28
to plan and follow through on a goal and not related to impulsivity, suggesting that some children are poorer at holding the norm in mind and following through on enacting it. We discuss the implications of these results for education and View Details
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Carmen Nobel
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
perhaps even more importantly, engaging in CSR-activities on a customer-by-customer basis allows firms to calculate a return-on-investment for such activities: Do customers who we involve in our charitable causes "pay us back" with increased brand View Details
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by Sean Silverthorne
- 14 Mar 2019
- News
The Merchant of Osaka
have driven the company’s expansion into women’s health and a host of programs for the elderly population, from nursing and rehab programs to palliative home care—each pioneering new approaches to age-old...
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Health, Social Assistance
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was introduced as a key differentiator by a...
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- 21 May 2013
- First Look
First Look: May 21
programs to strengthen top-performing service providers' loyalty to Cross Country. Concurrently, the company undertook a two-step organization redesign to focus more resources on service providers (the new...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
learn in a middle school or a high school was going to be hard. But what seemed like an interesting place to intervene was the summer, because parents were desperately looking for summer programs and something to “do with their kids.” I...
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- Web
Podcast - Managing the Future of Work
in their work processes. How are you approaching the reskilling, specifically? Are you creating programs that happen during the workday, or the ancillary learning resources being used, or are the workers being compensated to learn new...
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- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
Gayle Tzemach Lemmon (MBA 2006) (Harper) In 2010, the Army created Cultural Support Teams, a secret pilot program to insert women alongside Special Operations soldiers raiding insurgent compounds in Afghanistan. The Army reasoned that...
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- Web
Print View - Course Catalog
world’s greatest negotiators at work on their most challenging deals—in business, finance, diplomacy, the not-for-profit world, and across sectors. Since 2001, the Program on Negotiation—an interuniversity consortium involving Harvard,...
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