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- 14 Mar 2017
- First Look
First Look at New Research, March 14
BrightStar. As franchises began to sell, Sun quickly set about building scalable operations and infrastructure, including a centralized technology function and custom software for franchisees. As more and more locations opened around the...
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Sean Silverthorne
- 01 Jun 2016
- News
Alumni and Faculty Books for June 2016
The techniques include creating a demand-space map to predict how big a share can be won with the proper mix of emotional and functional benefits; determining a strategic direction for where to place investment bets; delivering the core...
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- Web
Podcast - Managing the Future of Work
Vice President and Head of [Global] Education and Training at ServiceNow, the cloud software firm. The company’s approach to training factored into its strong showing in the 2023 American Opportunity Index. The Index, produced by our...
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- 02 Feb 2016
- First Look
February 2, 2016
answer a reflection of a strategic weakness, or was it actually consistent with design principles established by the development team? The case seeks to expand students' view of the product development process. Traditional software...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
Managing the Future of Work Working with software robots How far up the white-collar value chain is automation pushing and what's the optimal mix of human and machine intelligence? Bill Kerr interviews Daniel Dines, co-founder and CEO of...
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- 01 Mar 2011
- First Look
First Look: March 1
chief supply-chain management officer, chief human resources officer, and CEO. It offers a road map for ambitious managers who want to know which skills they should focus on developing in order to rise up the chain of command. Read the...
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Sean Silverthorne
- 15 Dec 2015
- First Look
December 15, 2015
and bargaining tactics. Harvard Business School professor Deepak Malhotra advises negotiators to resolve process before substance, set expectations, map out the negotiation space, and control the frame. By following those steps, managers...
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Carmen Nobel
- Web
Podcast - Managing the Future of Work
So, we don’t have grades. We let time be the variable. And the other thing about competency-based education, it allows you to design the curriculum to directly map to competencies in the workforce. Kerr: Yeah, how do you build these...
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- 01 Dec 2013
- News
Curing Health Care
back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage...
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- Web
Podcast - Managing the Future of Work
Managing the Future of Work Slack’s Brian Elliott: Digital-first elevates output and diversity Slack is a mainstay of remote work. But when Covid-19 hit the company behind the software had to pivot from an in-person orientation to...
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- 20 Nov 2012
- First Look
First Look: November 20
business model. We then map that representation to an analytical model that quantifies Walmart's sources of competitive advantage over a 36-year period. Although Walmart's business model remained the same during the years of our study, we...
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Sean Silverthorne
- 05 Feb 2013
- First Look
First Look: Feb. 5
Infosys and its iconic co-founder, N.R. Narayana Murthy, were admired and respected for delivering excellence while conducting business in a legal, transparent, and ethical manner. It was one of the few software companies that recognized...
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Sean Silverthorne
- 06 Dec 2018
- News
Source Code
moment of saying, ‘Every banker’s going to have one of those things,’ ” she says. VisiCalc was presented on an Apple computer, and Dubinsky—not knowing the difference between hardware and software back then—saw the machine’s logo and...
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Podcast - Managing the Future of Work
software companies and stumbled into the online learning industry in 1998 when the internet was new, which just seems so long ago, and went to work for a little company that ran out of money. We sold it to a bigger company. I was the head...
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- Web
Print View - Course Catalog
boosting, neural networks, unsupervised algorithms and natural language processing. As in DSM1/IDS, students will be guided through data analysis with “starter code.” In addition to the computing software R, students will gain familiarity...
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