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Show Results For
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All HBS Web
(261)
- News (68)
- Research (151)
- Events (1)
- Multimedia (1)
- Faculty Publications (72)
- 25 Jul 2012
- News
Movie Magic
Kaplan: "Automated retail" dispenses movie magic. Photo courtesy Gregg Kaplan/Redbox If you’ve seen one at your local US grocery store, you know that “vending machine” is an inadequate description for Redbox, the sleek, red (of course) kiosks that dispense new-release...
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- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
a career as a professor. He started a Ph.D. program in medieval and Renaissance history at the University of Virginia before leaving to enlist in the U.S. Navy. After several years of running grocery and specialty stores at a U.S. base near Tokyo, Lafley became...
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- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
this area with barriers, such as low shelves of bargain merchandise that don't block customers' views of the rest of the store. But this can be risky. Customers sometimes just grab the bargains and leave without venturing into the...
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- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
potential customers are, the ones whose behavior is worth modifying. That is where I think the biggest bang for the buck is. Effective, targeted merchandising and service. I think most companies have a hard time making good use of these...
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- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
innovations in transparent packaging, specifically cellophane in the mid-twentieth century United States, helped retailers create full self-service merchandising systems, including selling perishable food. While self-service stores began...
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Sean Silverthorne
- 01 Apr 1997
- News
Facing the Music
manufacturing, which would allow a store to digitally download from a central facility any CD a customer requested and press it on the spot in a matter of minutes. "This could eliminate the need for inventories and would solve the problem of View Details
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Marguerite Rigoglioso
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
making purchases of merchandise generally thought to be in what Anderson calls "the Short Head" of the item popularity curve. The Short Head accommodates hit recordings, the most popular fashions, best-selling books, and other...
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by James Heskett
- Profile
Hiroshi Mikitani
hyper-efficient supermarket with standardized offerings,” Rakuten is more like a bazaar “where the owners of many small shops curate the merchandise and interact personally with customers.” Starting out, Rakuten charged...
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- 01 Dec 2000
- News
Latin America's Decade
roughly 35 percent of its more than one million users and its $45 million in gross merchandise sales. "The biggest challenge for us is increasing market penetration from 4 percent to 15 percent, where the Internet reaches a critical...
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- 16 Sep 2022
- Blog Post
Climate Stories Episode #9: Shelly Xu (MBA 2021) Reducing Waste Through Beautiful Design
charges a fixed fee for a “managed service” product with which she can run the algorithm in-house while co-designing and iterating with brands. To drive revenue in the short term, Shelly is creating her own zero waste products as well as creating “merch” or View Details
- 01 Dec 2009
- News
Seven Honored with Alumni Achievement Award
On October 19, the School conferred its highest honor, the Alumni Achievement Award, on seven distinguished individuals. Since 1968, the School has selected outstanding men and women for the award, recognizing their accomplishments in the public and the private...
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- 22 Feb 2022
- News
Launch Codes
Pak (MBA 2015) founding member and CMO at Blueland; Alumni track winner, 2019 Forget the Past Sebastian Monroy (MBA 2018) and I launched Zubale as a marketplace to connect independent contractors to consumer goods companies in need of View Details
- 25 Oct 2016
- First Look
October 25, 2016
less desirable merchandise through outlet stores to prevent cannibalization of regular store revenues by means of exploiting the positive correlation between consumers' travel sensitivity and taste for new products. I find that the rate...
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Sean Silverthorne
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But...
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- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
where the cost of merchandise is roughly equivalent to in-store prices, Jay Light underscores the significant cost differentials inherent in online trading. "The online consumer can execute a trade for up to 90 percent less than a...
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- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
live concerts and merchandising (for music) and product placements (for movies and network shows), will become essential for the financial health of media companies. This will involve setting up "creative" contracts with artists...
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- 01 Mar 2011
- News
Local Hero
With a value estimated by Forbes magazine of over $480 million, the team ranks in the top third financially among MLB franchises. Even before last season’s title, the Giants’ fall pennant run yielded 4,000 new season ticket requests. View Details
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
downtime. Departmental specialists can assist customers during busy periods and order merchandise and arrange their sections during slack hours. The results? Customers receive better service. Employees have more predictable schedules, one...
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- 27 Apr 2010
- First Look
First Look: April 27
growth track but remains chiefly concerned about its vulnerability to supply disruptions and to increases in merchandise costs from higher input prices. The firm appears quite overvalued based on a multiples analysis but considerably...
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Martha Lagace
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
second largest e-commerce company by gross merchandise volume (GMV) after Alibaba, had expanded rapidly from 2012 to 2016. When the company celebrated its 13th birthday in 2017, Richard Liu, its founder, deliberated on the company’s...
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Dina Gerdeman