Filter Results
:
(4)
Show Results For
-
All HBS Web
(4)
- News (3)
Show Results For
-
All HBS Web
(4)
- News (3)
Page 1 of
4
Results
Faculty
Michelle A. Kinch
Michelle Kinch's research uses both laboratory and field experiments to examine how firms can more productively build relationships with customers by understanding and influencing their operating behavior. Her research agenda has begun with an investigation of the operational costs that stem from the interplay between customer emotions, decision-making and engagement when using self-service...
- 01 Jun 2024
- News
In My Humble Opinion: Career Change
When Wakana Tanaka (MBA 2003) was 13 years old, her father’s new job took the family from their home in Tokyo to Jakarta. It was a big change, not just geographically but also culturally. Tanaka enrolled in an international school where she was encouraged to have her...
View Details
- Web
Stories
LinkedIn, shifting cultural norms around work in Japan Re: Wakana Tanaka (MBA 2003); By: Michelle Cassidy 01 Jun 2024 HBS Alumni Bulletin 3-Minute Briefing: David Perpich (MBA 2007) Publisher, The Athletic,...
View Details
- Web
Alumni - Global
Career ChangeAt LinkedIn, shifting cultural norms around work in JapanRe: Wakana Tanaka (MBA 2003); By: Michelle Cassidy 01 Jun 2024 HBS Alumni Bulletin Outside VoicesOrganizing the Greek diaspora to help...
View Details