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Show Results For
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All HBS Web
(737)
- People (1)
- News (120)
- Research (531)
- Events (4)
- Multimedia (11)
- Faculty Publications (296)
- 01 Jun 2012
- News
Straight to the Heart
GREENWALD: A savvy, successful approach that combines marketing tactics and psychological insight. Can Rachel win NBC's "Match Off"? Her story: how Rachel met Brad The veteran of several high-level marketing positions, Rachel Greenwald...
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- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?
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Keywords:
Customer Relationship Management;
Customer Satisfaction;
Profit;
Job Cuts and Outsourcing;
Management Analysis, Tools, and Techniques;
Service Operations;
Performance Capacity;
Performance Evaluation;
Mathematical Methods;
Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 01 Jan 2005
- News
Rahul Bajaj, MBA 1964
supply-chain management, turning to outsourcing for almost every component used on the assembly line and relying on just-in-time deliveries several times a day. "We went through the difficult process of...
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- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs....
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Keywords:
by Robert Simons
- Web
2019 Symposium - Race, Gender & Equity
offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For the past several...
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- 01 Mar 2011
- News
James McNerney Jr.
leap that we’d hoped for, and it will still keep us far ahead of our competition. It’s the best-selling airplane of all time during the preproduction phase. And we learned a lot of things that we won’t do...
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- 01 Dec 2008
- News
No Easy Fix for the Financial Crisis
essentially outsourced and privatized. “In some eerie way, it looks like we are going back to the future,” he concluded. “If you want to buy a home today, you better have great credit. You better have a down...
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- 01 Mar 2012
- News
Competitiveness at Risk
economy, presumably through offshoring and the like, but American workers have fewer and more challenging options. Aren’t a lot of the problems that are damaging to US...
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- Web
2023 Symposium - Race, Gender & Equity
studies of men and masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery...
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- 30 May 2019
- What Do You Think?
Is There a Distinctive West Coast Style of Management?
growth. It’s achieved by, among other things, concentrating on nonfinancial as well as financial outcomes, outsourcing and “renting” everything from assets to talent, using information View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: I’m Dan Morrell and this is the third and final episode of “Out of the Valley,” a Skydeck mini-series that explores the past,...
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- 15 Jun 2021
- News
Alumni Achievement Awards 2021
Photographed by Susan Young Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2021 recipients, watch videos detailing their impact, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read...
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- Web
2022 Symposium - Race, Gender & Equity
masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For...
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- 01 Mar 2009
- News
Buddy, Can You Spare a Trillion
Beijing is America’s largest foreign creditor. But how long will the Chinese continue to finance U.S. deficit spending? Illustration by Stuart Bradford In his new book, The Ascent of Money: A Financial History of the World, HBS professor View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an View Details
Keywords:
Alejandro Reyes
- 17 Jun 2020
- News
Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines
multilateral agencies funded and facilitated the conversion.” Aurelio Montinola (MBA 1977) Chairman, Far Eastern University (FEU): “To assist our medical front-liners, we set up the gym of FEU Alabang with a 50-bed capacity for the View Details
Keywords:
Margie Kelley
- Web
2017 Symposium - Race, Gender & Equity
necessary book, arriving not a moment too soon." Robert Reich writes "Anyone who wants to understand modern America should read this captivating book." Her 2012 The Outsourced Self: Intimate Life in Market Times, explores the many ways in...
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- Web
Podcast - Managing the Future of Work
career: Kelly Services’ Peter Quigley on reinventing work and creating good jobs In its 75 years, Kelly Services has gone from temp agency to skills broker, outsourcing firm, workforce development provider,...
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- Web
Podcast - Managing the Future of Work
because the labor market is so tight, sometimes you can’t find a full-time worker. So you have to outsource parts of the job. And there are new systems inside HR called “talent marketplaces” that allow you...
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