Filter Results
:
(2,186)
Show Results For
-
All HBS Web
(2,186)
- People (4)
- News (609)
- Research (1,249)
- Events (4)
- Multimedia (1)
- Faculty Publications (606)
Show Results For
-
All HBS Web
(2,186)
- People (4)
- News (609)
- Research (1,249)
- Events (4)
- Multimedia (1)
- Faculty Publications (606)
- January – February 2012
- Article
When One Business Model Isn't Enough
By: Ramon Casadesus-Masanell and Jorge Tarzijan
Trying to operate two business models at once often causes strategic failure. Yet LAN Airlines, a Chilean carrier, runs three models successfully. Casadesus-Masanell, of Harvard Business School, and Tarziján, of the Pontificia Universidad Católica de Chile, explore how...
View Details
Keywords:
Integration;
Failure;
Business Model;
Service Operations;
Asset Management;
Value;
Complexity;
Competency and Skills;
Business Strategy;
Management Analysis, Tools, and Techniques;
Risk and Uncertainty;
Customer Relationship Management;
Air Transportation Industry
Casadesus-Masanell, Ramon, and Jorge Tarzijan. "When One Business Model Isn't Enough." Harvard Business Review 90, nos. 1-2 (January–February 2012).
- 08 Aug 2011
- Research & Ideas
The Death of the Global Manager
while confirming and further exploring some basic challenges that have, more or less, remained the same. "There are three core strategies that any MNC has to pursue to build layers of competitive advantage," Bartlett says. "The first is to use worldwide...
View Details
Keywords:
by Julia Hanna
- June 2007 (Revised April 2016)
- Case
Octone Records
By: Anita Elberse and Elie Ofek
In February 2007, Octone Records founders James Diener, Ben Berkman, and David Boxenbaum had been highly successful with the first two bands they had signed, Maroon 5 and Flyleaf. Known for its grassroots marketing campaigns, Octone operated through a unique...
View Details
Keywords:
Arts;
Joint Ventures;
Investment Return;
Marketing Strategy;
Product Launch;
Product Development;
Outcome or Result;
Creativity;
Music Industry
Elberse, Anita, and Elie Ofek. "Octone Records." Harvard Business School Case 507-082, June 2007. (Revised April 2016.)
- Web
Disruptive Innovation Online Course | HBS Online
Google IPO Applying Innovation and Disruption to You Featured Exercises Team Discussion: Blockbuster’s Demise Team Project: The New Age of Financial Advice? 5-6 hrs Module 2 Discovering Customer Jobs to be Done Focus on what causes your...
View Details
- Program
Strategic Perspectives in Nonprofit Management
Summary Today's nonprofit organizations are faced with shifting demands for services, resource constraints, and diverse operational challenges. They must also learn to navigate the advent of new technology and new sources of funding. To...
View Details
- March 2010 (Revised April 2014)
- Case
American Well: The Doctor Will E-See You Now
By: Elie Ofek and Ron Laufer
What is next for healthcare IT provider American Well, whose innovative Online Care technology allows physicians to deliver care to patients online in real time? Using American Well's platform, patients with non-emergency health concerns can communicate with physicians...
View Details
Keywords:
Entrepreneurship;
Health Care and Treatment;
Technological Innovation;
Growth and Development Strategy;
Market Entry and Exit;
Service Delivery;
Online Technology;
Health Industry
Ofek, Elie, and Ron Laufer. "American Well: The Doctor Will E-See You Now." Harvard Business School Case 510-061, March 2010. (Revised April 2014.)
- April 2012
- Article
Retail Doesn't Cross Borders: Here's Why and What to Do about It
By: Marcel Corstjens and Rajiv Lal
Most companies assume that the easiest way to grow is by investing overseas and that the developing world offers the best opportunities for boosting revenues and profits today. However, success abroad varies widely, and research shows that it's often tough to...
View Details
Keywords:
Operations;
Growth and Development Strategy;
Globalization;
Cross-Cultural and Cross-Border Issues;
Local Range;
Retail Industry
Corstjens, Marcel, and Rajiv Lal. "Retail Doesn't Cross Borders: Here's Why and What to Do about It." Harvard Business Review 90, no. 4 (April 2012).
- March 2016
- Teaching Note
Advanced Leadership Pathways: Inge Skjelfjord and the Cacao Supply Chain
By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
Inge Skjelfjord, with a long career in international finance focused on agribusiness projects, had a vision to build a cacao research center that would help smallholder cacao farmers, who benefited the least from the chocolate value chain. He aimed to support the...
View Details
- June 2012
- Case
Aman Resorts (Abridged)
By: Eugene Soltes and Aldo Sesia
This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's...
View Details
Keywords:
Global Business;
Management Skills;
Performance Appraisals;
Customer Service;
Incentives;
Hospitality;
Globalized Firms and Management;
Business Model;
Employees;
Service Delivery;
Customer Focus and Relationships;
Business Strategy;
Accommodations Industry
Soltes, Eugene, and Aldo Sesia. "Aman Resorts (Abridged)." Harvard Business School Case 112-100, June 2012.
- Research Summary
Research Overview
Jillian has an interest in understanding the effect of high worker autonomy and uncertainty on operational metrics. Her research attempts to empirically explore the relationship between efficiency, resource utilization, and quality in hospital settings.... View Details
- 19 Dec 2023
- Research & Ideas
$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy
meaningful patterns have begun to emerge.” Such themes are striking in their contrast with the approaches taken by other mega-donors, who often establish perpetual foundations, focus on specific issues, and exercise considerable control...
View Details
- 30 Oct 2019
- Blog Post
Candidates Seeking Opportunities After Graduation: Lessons Learned
students, their searches involved a greater level of complexity, perhaps because of specific location requirements or partner concerns. Some students want to focus on culture and work environment, and found waiting until they no longer...
View Details
Keywords:
All Industries
- 2013
- Working Paper
How Do Risk Managers Become Influential? A Field Study in Two Financial Institutions
By: Matthew Hall, Anette Mikes and Yuval Millo
This paper, based on a five-year longitudinal study at two UK-based banks, documents and analyzes the practices used by risk managers as they aim to gather and establish influence in their organizations. Specifically, we examine how influence-seeking risk managers (1)...
View Details
Keywords:
Experience and Expertise;
Decision Making;
Risk Management;
Strategic Planning;
Power and Influence;
Business Strategy;
Banking Industry
Hall, Matthew, Anette Mikes, and Yuval Millo. "How Do Risk Managers Become Influential? A Field Study in Two Financial Institutions." Harvard Business School Working Paper, No. 11-068, January 2011. (Revised October 2013.)
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 26 Apr 2023
- In Practice
Is AI Coming for Your Job?
experts perform their work. Yes, certain tasks can be completed correctly and completely by AI, but for those types of tasks we will see something like the Industrial Revolution, where people’s jobs changed, and they were able to use new tools to become more productive...
View Details
- Web
Risks, Opportunities, And Investments In The Era Of Climate Change (ROICC) - Course Catalog
HBS Course Catalog Risks, Opportunities, And Investments In The Era Of Climate Change (ROICC) Course Number 1324 Professor George Serafeim Spring; Q3Q4; 3.0 credits27 SessionsPaperQualifies for Management Science Track Credit Course Description The MBA course on...
View Details
- December 2017 (Revised December 2018)
- Case
OCP Group
By: Kristin Fabbe, Forest Reinhardt, Natalie Kindred and Alpana Thapar
This case explores the strategy of OCP Group, the 95% state-owned Moroccan firm charged with managing the North African country’s vast reserves of phosphate. Phosphate was one of the most vital macronutrients for plant health, along with nitrogen and potassium, and...
View Details
Keywords:
OCP;
OCP Group;
Casablanca;
Chemicals;
Operations;
Transformation;
Competitive Strategy;
Competitive Advantage;
Chemical Industry;
Morocco
Fabbe, Kristin, Forest Reinhardt, Natalie Kindred, and Alpana Thapar. "OCP Group." Harvard Business School Case 718-002, December 2017. (Revised December 2018.)
- 21 Jul 2006
- Op-Ed
Enron Jury Sent the Right Message
opposite side is the clear light of right-doing—things which are so generally appealing to the conscience of all that no mistake could be made, no matter how complicated the business. The area of difficulty for business lies in the penumbra between the two."...
View Details
Keywords:
by Malcolm S. Salter
- Web
Program Requirements - Doctoral
capability to produce publishable-quality research. Special Field Exam At the end of the second year, all students are required to pass the Special Field Exam, administered by their Special Field Exam Committee. For Operations...
View Details
- April 2006 (Revised October 2006)
- Case
Best Buy Co., Inc.: Customer-Centricity
By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis
With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in...
View Details
Keywords:
Customer Focus and Relationships;
Service Operations;
Business Earnings;
Financial Crisis;
Failure;
Business Model;
Leadership;
Segmentation;
Value Creation;
Electronics Industry;
United States;
Canada;
Mongolia
Lal, Rajiv, Carin-Isabel Knoop, and Irina Tarsis. "Best Buy Co., Inc.: Customer-Centricity." Harvard Business School Case 506-055, April 2006. (Revised October 2006.)