Show Results For
-
All HBS Web
(12,040)
- People (21)
- News (3,781)
- Research (6,883)
- Events (60)
- Multimedia (64)
- Faculty Publications (5,595)
Show Results For
-
All HBS Web
(12,040)
- People (21)
- News (3,781)
- Research (6,883)
- Events (60)
- Multimedia (64)
- Faculty Publications (5,595)
- March–April 2019
- Article
Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees
- Research Summary
Empirical Operations Management
Please see personal webpage.
View Details- June 2001
- Teaching Note
Retail Operations TN
- 2020
- Other Unpublished Work
An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis
- TeachingInterests
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- 14 Aug 2008
- News
Operating profit
- Teaching Interest
Technology and Operations Management
- Article
Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits
- March 2008
- Exercise
Exercise: Challenging Operational Assumptions
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- 04 Jan 2016
- Video
HBS Operations Administrative Services
- 01 Jul 2021
- Video
Thank You HBS Operations
- Research Summary
Technology and Operations Strategy
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. Topics include digital marketplaces, technology, and data science.
View Details- July 2018 (Revised December 2018)
- Case
SOFWERX: Innovation at U.S. Special Operations Command
- Research Summary
Quality in Service Operations
- TeachingInterests
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details