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All HBS Web
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- Faculty Publications (1,133)
Outcomes →
- September 1996
- Case
Automatic Data Processing: The EFS Decision (Abridged)
By: Robert L. Simons
The managing director of one of ADP's divisions must recommend whether to divest, harvest, or grow the division. Recent performance has been excellent and the near-term outlook for profitability is very promising. Despite some strategic concerns, the strong financial...
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Simons, Robert L. "Automatic Data Processing: The EFS Decision (Abridged)." Harvard Business School Case 197-018, September 1996.
- August 1996 (Revised October 1996)
- Case
Suzanne de Passe at Motown Productions (A1)
By: Linda A. Hill and Jaan Elias
Illustrates: 1) the impact of a manager's leadership style on corporate culture, direction, and performance; 2) the concept of fit between leadership style and the requirements of situations in which managers find themselves; and 3) the need for managers to adapt their...
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Keywords:
Management Style;
Race;
Organizational Culture;
Success;
Leadership Style;
Gender;
Management Teams;
Change Management;
Situation or Environment;
Creativity;
Relationships;
Music Industry;
Entertainment and Recreation Industry
Hill, Linda A., and Jaan Elias. "Suzanne de Passe at Motown Productions (A1)." Harvard Business School Case 497-015, August 1996. (Revised October 1996.)
- June 1996 (Revised July 2004)
- Case
Enron Development Corporation: The Dabhol Power Project in Maharashtra, India (C)
By: Krishna G. Palepu, V. Kasturi Rangan and Sarayu Srinivasan
Discusses the resolution of the canceled power project in Maharashtra. The contract between the American gas giant and Indian state government is renegotiated.
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Keywords:
Negotiation Deal;
Infrastructure;
Outcome or Result;
Performance Effectiveness;
Energy Industry;
United States
Palepu, Krishna G., V. Kasturi Rangan, and Sarayu Srinivasan. "Enron Development Corporation: The Dabhol Power Project in Maharashtra, India (C)." Harvard Business School Case 596-101, June 1996. (Revised July 2004.)
- June 1996
- Case
Siemens Corporation (B): Corporate Advertising for 1996
By: Stephen A. Greyser and Norman Klein
Describes the television advertising and presents examples of the comparable print ads, then documents new measurement tools and presents the results of key surveys that address audience awareness. Also includes other relevant activities to support Siemens USA's...
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Keywords:
Advertising Campaigns;
Learning;
Balanced Scorecard;
Operations;
Outcome or Result;
Advertising Industry
Greyser, Stephen A., and Norman Klein. "Siemens Corporation (B): Corporate Advertising for 1996." Harvard Business School Case 596-106, June 1996.
- May 1996 (Revised October 2001)
- Case
BAE Automated Systems (B): Implementing the Denver International Airport Baggage-Handling System
By: Lynda M. Applegate, H. James Nelson, Ramiro Montealegre and Carin-Isabel Knoop
Describes the negotiations between the City of Denver officials, airlines, consulting companies, and BAE for the construction of a backup baggage system to enable the Denver International Airport (DIA) to open. When DIA finally opens in February 1995, 16 months behind...
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Keywords:
Performance Effectiveness;
Management Practices and Processes;
Projects;
Negotiation;
Outcome or Result;
Problems and Challenges;
Air Transportation Industry;
Construction Industry;
Colorado
Applegate, Lynda M., H. James Nelson, Ramiro Montealegre, and Carin-Isabel Knoop. "BAE Automated Systems (B): Implementing the Denver International Airport Baggage-Handling System." Harvard Business School Case 396-312, May 1996. (Revised October 2001.)
- 1996
- Working Paper
'A Matter of Trust': Effects of Communication on the Efficiency and Distribution of Outcomes
By: Kathleen L. McGinn, Joseph Moag and Max Bazerman
- 1996
- Book
Broken Promises: An Unconventional View of What Went Wrong at IBM
By: D. Q. Mills and G. B. Friesen
Mills, D. Q., and G. B. Friesen. Broken Promises: An Unconventional View of What Went Wrong at IBM. Boston, MA: Harvard Business School Press, 1996.
- spring 1996
- Article
Pathways to Business Success in Sub-Saharan Africa
By: James E. Austin, W. Cohn and J. Quelch
- March 1996
- Case
New Product Development at Canon: The Contact Sensor Project
By: Joseph L. Bower and Michael Partington
Canon is one of the leading innovators in the world. This case describes the processes by which Canon manages the flow of ideas from basic science to new products, and how it harnesses product innovation to a strategy of diversification.
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Keywords:
Innovation and Management;
Strategic Planning;
Innovation and Invention;
Innovation Strategy;
Management Practices and Processes;
Diversification;
Success;
Consumer Products Industry
Bower, Joseph L., and Michael Partington. "New Product Development at Canon: The Contact Sensor Project." Harvard Business School Case 396-247, March 1996.
- March 1996 (Revised June 1996)
- Case
Choices in U.S. Trade Policy
By: Louis T. Wells Jr. and Courtenay Sprague
Describes the moments leading to the conclusion of the Uruguay Round of international trade negotiations and the outcome of those negotiations. Discusses some of the options facing the Clinton Administration with respect to its international trade policy.
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Keywords:
Trade;
Governing Rules, Regulations, and Reforms;
Policy;
Negotiation;
Outcome or Result;
United States
Wells, Louis T., Jr., and Courtenay Sprague. "Choices in U.S. Trade Policy." Harvard Business School Case 796-117, March 1996. (Revised June 1996.)
- March 1996
- Article
Customer Power, Strategic Investment, and the Failure of Leading Firms
By: J. L. Bower and C. M. Christensen
Bower, J. L., and C. M. Christensen. "Customer Power, Strategic Investment, and the Failure of Leading Firms." Strategic Management Journal 17, no. 3 (March 1996): 197–218.
- 1995
- Working Paper
Away with the Curse: Effects of Communication on the Efficiency and Distribution of Outcomes
By: Kathleen L. McGinn, Joseph Moag and Max Bazerman
- November 1995 (Revised June 1997)
- Case
Northern Telecom (C): Norstar Is Born
By: Robert J. Dolan and Sylvie Ryckebusch
Documents the successful launch of Northern Telecom's Norstar Key Systems product line. A rewritten version of an earlier case.
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Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (C): Norstar Is Born." Harvard Business School Case 596-065, November 1995. (Revised June 1997.)
- August 1995
- Case
Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges
By: Richard L. Nolan
Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer...
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Keywords:
Information Technology;
Information Infrastructure;
Applications and Software;
Organizational Design;
Problems and Challenges
Nolan, Richard L. "Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges." Harvard Business School Case 196-017, August 1995.
- 1995
- Chapter
Alternative Models of Negotiated Outcomes and the Nontraditional Utility Concerns That Limit Their Predictability
By: S. B. White, M. H. Bazerman and M. A. Neale
White, S. B., M. H. Bazerman, and M. A. Neale. "Alternative Models of Negotiated Outcomes and the Nontraditional Utility Concerns That Limit Their Predictability." In Research on Negotiation in Organizations, edited by R. J. Bies, R. Lewicki, and B. Sheppard. Greenwich, CT: JAI Press, 1995.
- 1995
- Chapter
Friends, Lovers, Colleagues, Strangers: The Effects of Relationships on the Process and Outcome of Dyadic Negotiations
By: K. L. McGinn, M. A. Neale and F. A. Mannix
Keywords:
Relationships;
Negotiation Participants;
Negotiation Process;
Negotiation Types;
Outcome or Result
McGinn, K. L., M. A. Neale, and F. A. Mannix. "Friends, Lovers, Colleagues, Strangers: The Effects of Relationships on the Process and Outcome of Dyadic Negotiations." In Research on Negotiation in Organizations, edited by R. J. Bies, R. Lewicki, and B. Sheppard. Greenwich, CT: JAI Press, 1995.
- 1 Apr 1995
- Conference Presentation
Problem Solving Among Computer Science Students: : The Effects of Skill, Evaluation Expectation, and Personality on Solution Quality
By: R. Conti and Teresa M. Amabile
- Article
The Bittersweet Feeling of Success: An Examination of Social Perception in Negotiation
By: L. Thompson, K. L. McGinn and R. M. Kramer
Thompson, L., K. L. McGinn, and R. M. Kramer. "The Bittersweet Feeling of Success: An Examination of Social Perception in Negotiation." Journal of Experimental Social Psychology 31, no. 6 (November 1995): 467–492.
- December 1994
- Case
Intel's Pentium: When the Chips Are Down (A)
By: Stephen A. Greyser and Norman Klein
Intel, the largest-selling manufacturer of microprocessor computer chips, finds itself in a brand-threatening situation when a flaw is revealed in its top-of-the-line Pentium chip. The story is front-page news for weeks. The company invested tens of millions of dollars...
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Keywords:
Advertising;
Engineering;
Crisis Management;
Brands and Branding;
Production;
Failure;
Semiconductor Industry
Greyser, Stephen A., and Norman Klein. "Intel's Pentium: When the Chips Are Down (A)." Harvard Business School Case 595-058, December 1994.