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- Faculty Publications (37)
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- All HBS Web (163)
- Faculty Publications (37)
- 08 Apr 2014
- First Look
First Look: April 8
August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial View Details
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Sean Silverthorne
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
percent increase in housing prices. Moreover, Yelp measures of local business activity provide leading indicators for housing price changes and help to forecast which neighborhoods are gentrifying. Download working paper:...
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Sean Silverthorne
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
step-by-step, room-by-room guidance on how to create a welcoming and functioning space that expresses your unique individuality. Breaking Through: Leadership Disciplines from Top Performing Staffing Firms by Mike Cleland and Barry Asin...
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- 03 May 2004
- Research & Ideas
Business History around the World
class system, or an alleged "anti-industrial" bias of its social elite, or the post-1945 flirtation with socialism and extensive state intervention. We maintain that comparisons which use the United States as a benchmark can be...
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by Cynthia Churchwell
- 17 Jun 2014
- First Look
First Look: June 17
Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi Rangan Abstract—Organizations with social missions, such as...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
just didn’t exist in HR. So we were basically trying to bring benchmarking to HR.Fuller: So, Ben, I think some of our listeners will say that’s a very interesting concept, but there is quite a bit of data about the labor market—much of it...
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- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
institutional client. Q: Your research uncovered that most academic research in the past has benchmarked "affiliated" analysts—or those covering a company that is an existing client—and "unaffiliated" analysts against...
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- 12 Mar 2013
- First Look
First Look: March 12
two-week online contest broadcast to participants outside academia and biomedical disciplines. Participants in our contest produced over 600 submissions containing 89 novel computational approaches to the problem. Thirty submissions exceeded the View Details
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Sean Silverthorne
- 18 Sep 2018
- First Look
New Research and Ideas, September 18, 2018
under-provision of innovation. Firms have clear incentives to engage in strategic behavior because policymakers use market outcomes as a benchmark in designing regulation. This study examines a unique energy efficiency standard for...
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Dina Gerdeman
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
mining and exporting raw phosphate rock—its traditional focus, which it performed at a relatively low cost—towards greater production of phosphoric acid and finished fertilizer products. In the next phase of the program, OCP planned to...
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Dina Gerdeman
- 01 Jun 2006
- News
India Arrives
Ashish Dhawan (MBA ’97), founder and senior managing director of ChrysCapital, a private-equity firm based in Mumbai. Even so, Dhawan believes that a growing awareness of the outside world and a sense of competitiveness in the Indian populace will continue to drive...
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Julia Hanna
- Web
Annual Report 2017 - Annual Report 2017
executives design winning strategies and create competitive advantage. Commitment To Sustainability During the year, a green roof was added to McCollum Center and a new photovoltaic system was installed on the roof of Baker Library | Bloomberg Center. Since the 2006...
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- 30 Mar 2010
- First Look
First Look: March 30
http://www.hbs.edu/research/pdf/10-004.pdf Investment Taxation and Portfolio Performance Authors:Daniel Bergstresser and Jeffrey Pontiff Abstract Taxes have a first-order impact on portfolio returns. Most research mistakenly assumes that...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
pay you, maybe.” So we said, “Actually, no. If we do our work to say we’re actually curating the strongest performers in the world, we’re recruiting them, we’re developing them, and we’re invested, then what’s the right incentive system...
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- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
on how firms interact in the marketplace. In the paper we provide a detailed characterization of the performance of both strategies. Q: Your work assumes there is transparency in the market with regard to the sharing of consumer...
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- 16 Jul 2013
- First Look
First Look: July 16
clear; 4) Taking the wrong approach to performance assessment. Milestones relevant to each stage of an initiative's development should be established, and key assumptions in the business plan should be linked to the financial forecast; 5)...
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Anna Secino
- Web
Podcast - Managing the Future of Work
us what they’re experiencing; we can see what actually bears out in their careers.Chandrasekaran: A focus on practices, Bill, is what a lot of other rankings and indices of corporate performance try to do. And there are inherent...
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- 11 Dec 2012
- First Look
First Look: Dec. 11
mergers of good and bad banks and equity injections. We apply the framework to European banks vulnerable to sovereign risk in 2010 and 2011. Download the paper: http://www.nber.org/papers/w18537 Boardroom Centrality and Firm Performance...
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Sean Silverthorne
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
integrated reporting, and establishing collaborations with other asset owners to drive systems level change. He was convinced that the only way to meet his responsibilities to his beneficiaries was to improve the performance of the entire...
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Dina Gerdeman
- 07 Sep 2011
- First Look
First Look: Sept. 7
when the ECB's Governing Council reconvened on April 10, 2008. Given both the market turmoil and the evident inflationary pressure, members of the ECB's Governing Council would have to weigh the available data extremely carefully as they decided whether to raise,...
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Sean Silverthorne