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Show Results For
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All HBS Web
(3,646)
- People (20)
- News (642)
- Research (1,675)
- Events (20)
- Multimedia (104)
- Faculty Publications (1,086)
- 16 Jun 2013
- News
A House of Cards
- 2014
- Other Teaching and Training Material
Marketing Reading: Creating Customer Value
By: Sunil Gupta
This Reading explores how firms can create value for their customers. The goal of any business is to delight customers by understanding its customers' needs and to provide products and services to meet those needs. As a result, it is critical to understand what...
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Keywords:
Consumer Behavior;
Consumer Marketing;
Customer Experience;
Network Effects;
Service Profit Chain;
Total Customer Value
Gupta, Sunil. "Marketing Reading: Creating Customer Value." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8176, 2014.
- 06 Mar 2018
- Blog Post
Peek: The People, The Experience, and The Case Method
unique and varied perspectives generated many vibrant and memorable discussions both inside and outside the classroom. Despite our busy schedules, on the last night of the program, we found time to enjoy the nightlife in Boston which is a...
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Hong Luo
Hong Luo is the James Dinan and Elizabeth Miller Associate Professor of Business Administration in the Strategy Unit. Her elective course – Good Strategies in Flawed Markets – provides a market-imperfection perspective on firm strategy. She also taught the... View Details
- March 1990 (Revised October 1999)
- Case
Turner Construction Company: Project Management Control Systems
By: Robert L. Simons and Hilary Weston
After providing a brief overview of Turner Construction Co.'s structure and project work, the case gives a detailed description of its project management control system, the IOR system. In addition to explaining the mechanics of the IOR system, the case identifies the...
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Keywords:
Mission and Purpose;
Cost Management;
Performance Evaluation;
Risk Management;
Strategic Planning;
Planning;
Management Systems;
Management Teams;
Construction Industry
Simons, Robert L., and Hilary Weston. "Turner Construction Company: Project Management Control Systems." Harvard Business School Case 190-128, March 1990. (Revised October 1999.)
Charlotte L. Robertson
Charlotte Robertson is an Assistant Professor in the Business, Government, and the International Economy Unit at Harvard Business School. She teaches BGIE in the MBA required curriculum.
Professor Robertson conducts research on the history of financial...
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- 2017
- Chapter
Entrepreneurship in Larger Companies
By: William R. Kerr
Entrepreneurship in large and established companies is vital for their long-term success. Incumbent firms face many challenges ranging from global competition to digitization. In times past, being caught flat-footed might have set a company back several years, but it...
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Keywords:
Corporate Entrepreneurship
Kerr, William R. "Entrepreneurship in Larger Companies." Chap. 27 in The Entrepreneur's Roadmap: From Concept to IPO, edited by Tim Dempsey and Bonnie Hyun, 161–164. Chicago, IL: Caxton Business & Legal, Inc., 2017.
- 27 Sep 2016
- News
The biggest economic myths from the debate
- December 2018 (Revised December 2020)
- Module Note
What Is Strategy?
By: Ashish Nanda
This note introduces the first module of the RC Strategy course, What Is Strategy? It helps students develop their perspective on what is a strategy, what is a good strategy, and how strategy development differs across contexts.
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Keywords:
Strategy
Nanda, Ashish. "What Is Strategy?" Harvard Business School Module Note 719-453, December 2018. (Revised December 2020.)
- 01 Aug 2023
- Blog Post
Creating an Inclusive Recruiting Process for Candidates with Diverse Abilities
Looking around a Harvard Business School classroom, you will find students who bring a diverse range of experiences, skills, and perspectives to the conversation. That can include diverse abilities; those that are physical and mental,...
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Keywords:
All Industries
- 2023
- Book
Deeply Responsible Business.: A Global History of Values-Driven Leadership
By: Geoffrey Jones
Corporate social responsibility has entered the mainstream, but what does it take to run a successful purpose-driven business? This book examines leaders who put values alongside profits to showcase the challenges and upside of deeply responsible business. Should...
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Keywords:
Corporate Responsibility;
Business Ecuation;
Socially Responsible Investing;
Business Education;
Ethics;
Leadership;
Business History;
Philanthropy and Charitable Giving;
Religion;
Social Enterprise;
Social Issues;
Wealth and Poverty;
Corporate Social Responsibility and Impact;
Mission and Purpose;
Banking Industry;
Beauty and Cosmetics Industry;
Computer Industry;
Consumer Products Industry;
Education Industry;
Fashion Industry;
Financial Services Industry;
Food and Beverage Industry;
Green Technology Industry;
Manufacturing Industry;
Electronics Industry;
Agriculture and Agribusiness Industry;
United Kingdom;
Germany;
United States;
Japan;
India;
Latin America
Jones, Geoffrey. Deeply Responsible Business: A Global History of Values-Driven Leadership. Cambridge, MA: Harvard University Press, 2023.
- 24 Feb 2016
- News
Why Do the British say 'sorry' so much?
- April 2010
- Case
The Credit Crisis of 2008: An Overview
By: V.G. Narayanan, Fabrizio Ferri and Lisa Brem
This case examines the causes and consequences of the credit crisis of 2008 from a national and global perspective and explores the actions taken and proposed by the U.S. and European governments.
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Keywords:
Credit;
Financial Crisis;
Crisis Management;
Risk Management;
Globalized Economies and Regions;
Global Strategy;
Mortgages;
Performance Effectiveness;
Financial Services Industry;
United States
Narayanan, V.G., Fabrizio Ferri, and Lisa Brem. "The Credit Crisis of 2008: An Overview." Harvard Business School Case 110-048, April 2010.
- Article
The Effect of Configural Processing on Mentalization
By: Katrina Fincher, Ting Zhang, Asteya Percaya, Adam D. Galinsky and Michael W Morris
Eight studies (N = 2,561) reveal that how we perceptually process a person’s face affects our capacity to understand their mind. Studies 1A and B indicate this relationship functions via two separate pathways: (a) indirectly by increasing our sensitivity to the...
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Fincher, Katrina, Ting Zhang, Asteya Percaya, Adam D. Galinsky, and Michael W Morris. "The Effect of Configural Processing on Mentalization." Journal of Personality and Social Psychology (in press). (Pre-published online January 15, 2024.)
- November 2018
- Article
Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy
By: Oliver Schilke and Laura Huang
Organizational scholars have long underscored the positive consequences of trust, yet trust can also have dysfunctional effects if it is not placed wisely. Though much research has examined conditions that increase individuals’ tendencies to trust others, we know very...
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Schilke, Oliver, and Laura Huang. "Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy." Journal of Applied Psychology 103, no. 11 (November 2018): 1181–1197.
- 27 Jun 2007
- Lessons from the Classroom
Learning to Make the Move to CEO
customer and product markets, and geopolitical environments. Professor William Fruhan leads the corporate finance piece of the curriculum, providing perspective on the globalization of financial markets. "Increasingly, there is more...
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- November 1988 (Revised January 1996)
- Case
Note on Management of Crisis
Intended to be used in cases dealing with crisis management and gives students a more theoretical perspective on leadership during volatile periods of business activity. Written to accompany the Lucky Stores case series.
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Kanter, Rosabeth M. "Note on Management of Crisis." Harvard Business School Case 389-054, November 1988. (Revised January 1996.)
- 02 Mar 2018
- News