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- All HBS Web (345)
- Faculty Publications (35)
- 29 Feb 2016
- News
How Joe Shoen Got U-Haul Back on Track
Dressed in black pants and a black U-Haul shirt, Joe Shoen, 66, is sitting in a conference room in the middle of a meeting. His cellphone buzzes. Brenda, a customer moving from Michigan to Florida, is furious about a U-Haul phone View Details
- 26 May 2016
- News
Sunil B. Mittal, OPM 27, 1999
Telecom 1992 Launches Bharti Cellular 1999 Completes OPM Program 2002 Bharti Airtel lists on Indian bourses through IPO 2004 Airtel becomes India’s largest mobile operator 2006 Launches Satya Bharti School Program to educate India’s rural...
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Susan Young
- 09 Jun 2015
- News
Building change from the ground up
Karim Khoja (AMP 156, 1999) is CEO of Roshan, Afghanistan’s leading telecom provider, with nearly 6 million active subscribers. Before the company began operations in 2003, phone calls were a luxury that few...
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- 01 Oct 2000
- News
Laura Scher of Working Assets
socially responsible Working Assets Money Market Fund. Working Assets Funding Service emerged from the fund entity in 1988 and now operates various enterprises, with telecommunications as its core service. The company purchases...
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Marguerite Rigoglioso
- 01 Mar 2004
- News
Job Hunting in a Tight Market: Strength in Numbers
job-hunting targets. If you are searching only in Los Angeles, for example, think of other geographic areas. If you are looking only in large public corporations, consider small or private companies or nonprofits. It takes an average of eight follow-up View Details
- 01 Dec 2014
- News
In My Humble Opinion: Vittorio Colao (MBA 1990)
daily basis, however, he is focused on operations and loves the energy of commercial challenges. “I am more of an execution-under-pressure type than a chess player,” he says. “I’ve seen too many strategies fail due to poor execution—and...
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- 01 Sep 2014
- News
Afghanistan’s Hope and Light
M-Paisa—there was the question of establishing any cell phone service at all. A little over a decade ago, Afghans had two options for making a call: walk across the border to another country, including Pakistan or Tajikistan, or use an...
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Julia Hanna
- 07 May 2020
- News
Ensuring Student Equity
learning programs, food and other basic resources, and health services for more than 1,200 children each week in this underserved community. “We had to rethink the operation of our food pantry. We had to develop learning materials that...
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Jennifer Gillespie
- 01 Jun 2011
- News
All in Good Time
from home after leaving the corporate world in 2004. When her workload overwhelmed her, she got some friends involved. “I realized that there were many other people who had the same need for flexibility,” O’Kelly says in a phone interview...
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- 01 Sep 2007
- News
Busy…Very Busy
conversations, file cabinets opening and closing, and other office goings-on. Aside from conveying over the phone the aura of a successful enterprise, his virtual, aural workplace has another benefit, Freund believes. “A lot of people...
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Arts, Entertainment
- 01 Jun 2010
- News
Michael Depatie
builds. We think that our distinctive competence is operating excellence and the way our people show up for our guests — which isn’t to say that the Hiltons and Marriotts aren’t trying to be good operators. But their niche is distribution...
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- 10 Apr 2019
- News
Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry
A recent feature in Forbes outlines Rakuten CEO Hiroshi Mikitani’s plan to disrupt Japan’s mobile phone market. Named Rakuten Mobile, the company hopes to build the network in “half the time and at a cost of up to 40% less than what it...
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- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
phones, and focused the company on the critical launch of its next iteration of handsets, BlackBerry 10. The phones came in two versions: first launched was a touch-screen phone designed to attract...
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- 01 Dec 1996
- News
Laurel without Hardy? A Lesson for Business
less, attractive. Hardware and software are complements. So are hot dogs and mustard, cars and car loans, cable television and TV Guide, the Internet and high-capacity digital phone lines, catalogues and overnight delivery services - even...
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- 01 Dec 2014
- News
Feedback
my hat to Karim Khoja (AMP 156, 1999) for the leadership he has demonstrated at Roshan. This is how hearts and minds are truly won. I might add, public outcry has never been a concern of the Taliban. The Taliban have stopped destroying the cell View Details
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feedback
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
In many emerging economies, the need to give people in poverty better access to financial services seems obvious. The mobile phone is a perfect vehicle, given their widespread adoption, even among the financially less well off. Designing...
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- 01 Dec 2013
- News
A Safer, Smarter Future for Tech Trash
BRADOO: Mining old tech for gold by Constantine von Hoffman When most people's phones break, all they see is a problem. Privahini Bradoo (MBA 2008) sees an opportunity. Bradoo is the cofounder and CEO of BlueOak Resources, a company...
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- 01 Sep 2018
- News
Escape Hatch
2015 with three tiny houses in the southern New Hampshire woods, Getaway now offers 89 escapes in areas less than two hours from Boston, New York, and Washington, DC, with the goal of expanding to three new markets in the coming year. Getaway’s message? Put your View Details
- 01 Sep 2004
- News
Inside Executive Search
leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
They do it in two ways. One, if a Progressive customer gets into a minor accident, he or she can phone the company from the scene and will be met by a member of its Immediate Response fleet. "It's not unusual for them to show up at...
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by Martha Lagace