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- All HBS Web (347)
- Faculty Publications (35)
- 01 Sep 2018
- News
Escape Hatch
2015 with three tiny houses in the southern New Hampshire woods, Getaway now offers 89 escapes in areas less than two hours from Boston, New York, and Washington, DC, with the goal of expanding to three new markets in the coming year. Getaway’s message? Put your View Details
- 01 Jun 2016
- News
Prima Datarina
adding that ticket prices can climb to $250 for some high-demand performances. “In the box office, we heard people on the phone shouting to their friend, ‘We pay that for Celtics tickets, we can pay it for the ballet!’ ” READ MORE Kara...
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Julia Hanna
- 01 Jun 2006
- News
One-on-One with Tom Oreck
Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company....
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- 01 Sep 2004
- News
Inside Executive Search
leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
They do it in two ways. One, if a Progressive customer gets into a minor accident, he or she can phone the company from the scene and will be met by a member of its Immediate Response fleet. "It's not unusual for them to show up at...
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by Martha Lagace
- 01 Mar 2013
- News
Making Change
finding allies in several HBS professors bolstered my confidence to take the leap. When I graduated, I had nothing but a business plan and the $3,000 pitch prize. Then came the $25,000 HBS fellowship in 2009. Today, we are a $3 million View Details
- 27 Jul 2017
- News
Seeing a Way Forward
organization’s operations more efficient through strategic improvement projects, thus allowing salauno to better serve its patients. Leger’s passion for social impact was itself borne of growing up a citizen of the world. Born in France,...
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Jennifer Myers
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
Management Practice and leadership expert Robert Steven Kaplan comments on these issues. Michel Anteby Many companies today operate like Russian nesting dolls, where one large figure is actually made up of many smaller ones. These...
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- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell phone but no traditional bank account. Taking advantage of...
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Erin Peterson
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
redefining the sector, and McDonald’s wasn’t keeping pace. MORE Growing from Within—Almost 90% of McDonald’s in the US are owned and operated by franchisees. Paulo Pena (MBA 2004) runs the rest. Hear from Kristy Cunningham on the all-day...
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- 19 Oct 2011
- News
A Good Look
expected to reach $6.7 billion in sales in 2015.) “Everything we’re making is plant-based,” explains Levy in a phone interview from Kemin’s headquarters in Des Moines, Iowa. “FloraGLO Lutein is a natural antioxidant from marigold extract....
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- 28 Jan 2015
- Research & Ideas
Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections
operatives getting out in the communities and face-to-face contacts. Phone banks were de-emphasized. "It was a historic moment for the 2008 and 2012 elections in the way ground troops were utilized," Chung...
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by Dina Gerdeman
- Profile
Rob Casper
were able to instruct them, and they were able to learn new operational capabilities. The lesson? You see, you learn, you adjust.” Long-term leadership Rob found leadership so rewarding he looked for a way “to do it longer, not just in...
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- 01 Sep 2006
- News
Notebook
if you walk into Best Buy and purchase a cell phone, we run your credit score and activate the account so you can walk out with a phone that’s ready to use. We tie together the retailers that sell digital services with the providers of...
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- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
companies I invest in." Laguë's own desire for active involvement is really what he calls his "entrepreneurship gene" kicking in. "I've always had a bent for the finance side, but I also like to play a strong role in building companies, putting teams together, and...
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Robert S. Benchley
- 19 Jul 2016
- News
HBS Startup Is Developing Tech-Enabled Jewelry to Stop Rapists
at the Harvard i-lab. Working with survivors of sexual assault and with a team of MIT engineers, the cofounders of Flare Jewelry are developing wearable devices that include an alarm, text messaging to alert the wearer’s phone contacts of...
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
Almost everyone has dialed a simple phone number -- be it to order a pair of socks or reserve a flight to New York -- only to end up navigating through a seemingly endless labyrinth of options, all because a mechanical voice continually...
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- 23 Dec 2009
- News
In the Zone
“There’s a strong conviction throughout the organization that you can’t work here unless you believe that all kids have the potential to succeed,” Scopaz says during a quick phone call. “I wanted to stay beyond my fellowship year because...
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- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
million in revenue in 2013, up from $58 million in 2012. And it touts a Net Promoter Score—a customer-satisfaction indicator—in the low 80s, saying it is "significantly higher than Apple and Amazon, and nearly 50 points higher than phone...
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- 01 Apr 2000
- News
Award-Winning Article Urges Companies to Loosen Ties that Bind
One function builds relationships with customers, another develops products, and the third oversees the operational infrastructure. Even though these activities often conflict with each other, traditionally they have been bundled together...
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