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All HBS Web
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- Faculty Publications (115)
- 2011
- Book
Detour: My Unexpected, Amazing, Life Changing Journey With OnStar
By: Chet Huber
Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice...
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Keywords:
General Motors;
OnStar;
Technological Innovation;
Business Startups;
Transportation;
Safety;
Personal Development and Career;
Creativity;
Success;
Business History;
Auto Industry
Huber, Chet. Detour: My Unexpected, Amazing, Life Changing Journey With OnStar. CreateSpace Independent Publishing Platform, 2011.
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,...
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Keywords:
Safety;
Leadership;
National Security;
Service Delivery;
Organizational Culture;
Crisis Management;
Customer Focus and Relationships;
Brands and Branding;
Accommodations Industry;
Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- Article
Whites See Racism as a Zero-Sum Game That They Are Now Losing
By: Michael I. Norton and Samuel R. Sommers
Although some have heralded recent political and cultural developments as signaling the arrival of a post-racial era in America, several legal and social controversies regarding "reverse racism" highlight Whites' increasing concern about anti-White bias. We show that...
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Keywords:
Racism;
Zero-sum Game;
Bias;
Affirmative Action;
Prejudice and Bias;
Race;
Social Issues;
United States
Norton, Michael I., and Samuel R. Sommers. "Whites See Racism as a Zero-Sum Game That They Are Now Losing." Perspectives on Psychological Science 6, no. 3 (May 2011): 215–218.
- September 2010
- Case
Freddie Mac: Managing in Conservatorship
By: Robert Steven Kaplan, Nitin Nohria and Ben Creo
Ed Haldeman has recently become CEO of Freddie Mac, one of three major government sponsored enterprises (GSEs) charged with supporting U.S. residential mortgage finance. The company was placed into conservatorship by the U.S. treasury on September 7, 2008....
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Keywords:
Change Management;
Financial Crisis;
Mortgages;
Leadership;
Organizational Culture;
Business and Government Relations;
Financial Services Industry;
United States
Kaplan, Robert Steven, Nitin Nohria, and Ben Creo. "Freddie Mac: Managing in Conservatorship." Harvard Business School Case 411-048, September 2010.
- July 2010 (Revised December 2010)
- Case
Post-Crisis Compensation at Credit Suisse (A)
By: Clayton S. Rose and Aldo Sesia
On October 20, 2009, Brady Dougan, the CEO of Credit Suisse Group, announced a new compensation plan for the bank. The announcement had followed quickly on the heels of the G-20 meeting the prior month where, in the wake of the financial crisis, the major governments...
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Keywords:
Financial Crisis;
Globalized Firms and Management;
Governing Rules, Regulations, and Reforms;
Taxation;
Compensation and Benefits;
Organizational Culture;
Business and Shareholder Relations;
Banking Industry;
Financial Services Industry;
Switzerland;
United Kingdom
Rose, Clayton S., and Aldo Sesia. "Post-Crisis Compensation at Credit Suisse (A)." Harvard Business School Case 311-005, July 2010. (Revised December 2010.)
- June 2010
- Teaching Note
Sheikh Mohammed and the Making of "Dubai, Inc." (TN)
By: Anthony Mayo and Johnathan Cromwell
Teaching Note for 410063.
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- April 2010 (Revised October 2010)
- Case
The International Criminal Court
By: Rafael M. Di Tella and Natalie Kindred
This Case describes a controversial 2010 decision by the International Criminal Court (ICC) and alludes to some of the broader challenges of building international institutions. The case briefly highlights certain milestones in international relations preceding the...
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Keywords:
Crime and Corruption;
Decision Choices and Conditions;
International Relations;
Political Elections;
Courts and Trials;
Organizations;
Kenya
Di Tella, Rafael M., and Natalie Kindred. "The International Criminal Court." Harvard Business School Case 710-060, April 2010. (Revised October 2010.)
- February 2010 (Revised August 2010)
- Case
Sheikh Mohammed and the Making of 'Dubai, Inc.'
By: Anthony Mayo, Nitin Nohria, Umaimah Mendhro and Johnathan Cromwell
Sheikh Mohammed bin Rashid Al Maktoum has converted Dubai from a sleepy little coastal village into a world-class city, famous for its ambition, drive, and economic promise. He is the founder, part-owner, and visionary behind companies such as Emirates Airlines, a...
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Keywords:
Development Economics;
Leadership Style;
Emerging Markets;
Personal Development and Career;
Business and Community Relations;
Business and Government Relations;
Dubai
Mayo, Anthony, Nitin Nohria, Umaimah Mendhro, and Johnathan Cromwell. "Sheikh Mohammed and the Making of 'Dubai, Inc.'." Harvard Business School Case 410-063, February 2010. (Revised August 2010.)
- January 2010 (Revised August 2010)
- Background Note
Advanced Leadership Note: An Institutional Perspective and Framework for Managing and Leading
By: Rosabeth M. Kanter and Rakesh Khurana
Large-scale societal issues increasingly appear on the agenda of business leaders, including poverty, health, education, business-government relations, and the degradation of the environment. These problems are not entirely new, but the forces of globalization and the...
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Keywords:
Change Management;
Framework;
Global Range;
Leadership;
Business and Stakeholder Relations;
Social Enterprise;
Social Issues;
Complexity
Kanter, Rosabeth M., and Rakesh Khurana. "Advanced Leadership Note: An Institutional Perspective and Framework for Managing and Leading." Harvard Business School Background Note 410-076, January 2010. (Revised August 2010.)
- 2009
- Working Paper
Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation
When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be...
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Keywords:
Cross-Cultural and Cross-Border Issues;
Negotiation Process;
Societal Protocols;
Competitive Advantage;
Cooperation
Sebenius, James K. "Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation." Harvard Business School Working Paper, No. 10-048, December 2009.
- 2009
- Working Paper
Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy
When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details
Keywords:
Decision Making;
Cross-Cultural and Cross-Border Issues;
Corporate Governance;
Negotiation Process;
Organizational Culture;
Business and Government Relations
Sebenius, James K. "Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy." Harvard Business School Working Paper, No. 10-050, December 2009.
- April 2009 (Revised April 2012)
- Case
Bono and U2
By: Nancy F. Koehn, Katherine Miller and Rachel Wilcox
This case traces the 30-year development of the rock band U2 and the development of its four members as artists, business leaders, and humanitarians (with particular attention paid to lead singer Bono's global humanitarian work). The case examines the beginnings of the...
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Keywords:
Arts;
Business Model;
Social Entrepreneurship;
Globalized Markets and Industries;
Leadership;
Brands and Branding;
Personal Development and Career;
Social Enterprise;
Music Industry
Koehn, Nancy F., Katherine Miller, and Rachel Wilcox. "Bono and U2." Harvard Business School Case 809-148, April 2009. (Revised April 2012.)
- April 2009 (Revised May 2010)
- Case
Urbi and the City Licensee Managers
By: John D. Macomber and Regina Garcia-Cuellar
A leading low income housing builder in Mexico decides which prospective new local partner best extends its advantages in managing twin production lines of homes and clients. URBI has built substantial competitive advantage in the technology and culture that matches...
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Keywords:
Mortgages;
Government and Politics;
Housing;
Growth and Development Strategy;
Brands and Branding;
Market Entry and Exit;
Production;
Supply Chain;
Organizational Culture;
Franchise Ownership;
Partners and Partnerships;
Competitive Advantage;
Real Estate Industry;
China;
India;
Mexico;
United States
Macomber, John D., and Regina Garcia-Cuellar. "Urbi and the City Licensee Managers." Harvard Business School Case 209-144, April 2009. (Revised May 2010.)
- November – December 2008
- Article
Holding a Mirror up to Marketing
By: John A. Quelch and Katherine Jocz
The Dove campaign addressed a common concern that crossed cultural boundaries. Confronted by standard visual stereotypes of beauty in the global media, many young women develop self-image and self-esteem problems. The Dove Real Beauty campaign rejected these narrow...
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Quelch, John A., and Katherine Jocz. "Holding a Mirror up to Marketing." Marketing Management 17, no. 6 (November–December 2008): 16–21.
- 2008
- Working Paper
Spanning the Institutional Abyss: The Intergovernmental Network and the Governance of Foreign Direct Investment
By: Juan Alcacer and Paul Ingram
Global economic transactions such as foreign direct investment must extend over an institutional abyss between the jurisdiction, and therefore protection, of the states involved. Intergovernmental organizations (IGOs), whose members are states, represent an important...
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Keywords:
International Finance;
Foreign Direct Investment;
Cross-Cultural and Cross-Border Issues;
Governance Controls;
International Relations;
Social Issues
Alcacer, Juan, and Paul Ingram. "Spanning the Institutional Abyss: The Intergovernmental Network and the Governance of Foreign Direct Investment." Harvard Business School Working Paper, No. 09-045, September 2008.
- 2008
- Book
Gross National Happiness: Why Happiness Matters for America—and How We Can Get More of It
By: Arthur C. Brooks
Who are the happiest Americans? Surveys show that religious people think they are happier than secularists, and secularists think they are happier than religious people. Liberals believe they are happier than conservatives, and conservatives disagree. In fact, almost...
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Brooks, Arthur C. Gross National Happiness: Why Happiness Matters for America—and How We Can Get More of It. New York: Basic Books, 2008.
- December 2007
- Background Note
Tools and Tactics for Transformation: Three "Whats" and Three "Hows"
By: James K. Sebenius and Stephen Friedman
Important transformation at Goldman Sachs, where one of the authors was Chairman, required analysis, political leadership, and management in order to fundamentally shift the strategy, people, and culture on a sustainable basis. After describing the actions needed to...
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Keywords:
Negotiation Tactics;
Business Strategy;
Organizational Culture;
Transition;
Strategic Planning;
Core Relationships;
Multinational Firms and Management;
Leadership Style;
Organizational Change and Adaptation;
Private Equity
Sebenius, James K., and Stephen Friedman. Tools and Tactics for Transformation: Three "Whats" and Three "Hows". Harvard Business School Background Note 908-028, December 2007.
- January 2007 (Revised May 2008)
- Case
Henry Luce and the American Century
By: Nitin Nohria, Anthony Mayo and Logan Wilcox
Henry Luce, founder of the publishing company which produced Time, Life, Fortune, and Sports Illustrated, created the largest media company in the world by the mid-20th century. Luce's flagship magazine, Time, was able to gross over $20 million in sales during its...
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Keywords:
Business Growth and Maturation;
Business Startups;
Entrepreneurship;
Business History;
Leadership Style;
Emerging Markets;
Publishing Industry;
United States
Nohria, Nitin, Anthony Mayo, and Logan Wilcox. "Henry Luce and the American Century." Harvard Business School Case 407-076, January 2007. (Revised May 2008.)
- November 2006 (Revised October 2017)
- Case
China: 'To Get Rich Is Glorious'
By: Richard Vietor and Julia Galef
In 1978, Deng Xiaoping assumed the leadership of an impoverished China, after Mao Zedong's disastrous Cultural Revolution. During the next 17 years, Deng applied pragmatic policies to liberalize the Chinese economy gradually while maintaining the power of the Communist...
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Keywords:
History;
Leadership;
Privatization;
Policy;
Macroeconomics;
Economic Systems;
Development Economics;
Government and Politics;
Business Strategy;
Growth and Development Strategy;
China
Vietor, Richard, and Julia Galef. "China: 'To Get Rich Is Glorious'." Harvard Business School Case 707-022, November 2006. (Revised October 2017.)
- April 2006 (Revised November 2021)
- Case
Endesa Chile: Raising the Ralco Dam (A)
By: Kathleen L. McGinn, Paula J. Laschober and Dina Pradel
Endesa Chile, the largest electricity generation company in Chile, is building a major power plant on the Biobio River in Southern Chile. A historic conflict involving the indigenous people of the Biobio River, the Chilean government, and international conservation...
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Keywords:
Buildings and Facilities;
Energy Generation;
Government and Politics;
Negotiation;
Business and Community Relations;
Natural Environment;
Conflict and Resolution;
Social Issues;
Corporate Social Responsibility and Impact;
Environmental Sustainability;
Energy Industry;
Chile
McGinn, Kathleen L., Paula J. Laschober, and Dina Pradel. "Endesa Chile: Raising the Ralco Dam (A)." Harvard Business School Case 906-014, April 2006. (Revised November 2021.)