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All HBS Web
(2,814)
- Faculty Publications (430)
Show Results For
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All HBS Web
(2,814)
- Faculty Publications (430)
- Research Summary
Overview
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Research Summary
Research
- Research Summary
Research Questions
One overarching question drives my research: What are effective marketing strategies for managers in creative industries?
I focus on three sub-questions:
- How can managers in creative industries effectively manage products and product... View Details
- Forthcoming
- Article
Sampling Bias in Entrepreneurial Experiments
- Research Summary
Supply Chain Coordination for Products with Uncertain Demand
- Forthcoming
- Article
Tepid Uptake of Digital Health Technologies in Clinical Trials by Pharmaceutical and Medical Device Firms
- Forthcoming
- Article
The Diversity Heuristic: How Team Demographic Composition Influences Judgments of Team Creativity
- Forthcoming
- Article
The Labor Market Effects of Loan Guarantee Programs
- Research Summary
The Unexpected Effects of Workplace Connectivity
While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details
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