Show Results For
-
All HBS Web
(1,321)
- Faculty Publications (185)
Show Results For
-
All HBS Web
(1,321)
- Faculty Publications (185)
- October 1993 (Revised March 2001)
- Case
Connecticut Spring and Stamping Corp. (A)
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
- December 1992 (Revised March 1997)
- Case
Peoria Engine Plant (A)
- November 1991 (Revised June 1997)
- Case
Micom Caribe (A)
- October 1991 (Revised September 1998)
- Case
Maxwell Appliance Controls
- March 1991
- Background Note
Note on Taguchi Methods for Improving Quality Through Design
- February 1991
- Case
Burlington Northern: The ARES Decision (A)
- March 1990 (Revised June 1993)
- Case
Analog Devices, Inc.: The Half-Life System
- August 1988 (Revised November 1988)
- Case
Texas Instruments: Cost of Quality (A)
- July 1987
- Case
Altoona Corp.: Computer Products Division
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
- 1985
- Working Paper
Sequential Innovation and Market Structure
- Article
Do Supervisors Thrive in Participative Work Systems?
- Research Summary
Designing Productive Zones of Privacy
A common theme that integrates my research and course development is how increasingly transparent workplaces can improve productivity and performance by putting up certain boundaries to observation. While the research above empirically and theoretically explores the... View Details
- Teaching Interest
Field Course: Social Innovation Lab
- Forthcoming
- Article
From Bupkis to Sechel in Health Care
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Teaching Interest
Leadership and Organizational Behavior (LEAD)
Professor Bernstein taught Leadership and Organizational Behavior (LEAD) from 2013-2016 (7 sections). This course focuses on how managers become effective leaders by addressing the human side of enterprise.
The course is divided into five modules:
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details