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Show Results For
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All HBS Web
(2,228)
- People (6)
- News (477)
- Research (1,386)
- Events (11)
- Multimedia (2)
- Faculty Publications (609)
- December 2016
- Article
Social Network Utilization and the Impact of Academic Research in Marketing
By: Stav Rosenzweig, Amir Grinstein and Elie Ofek
The forces that drive the impact of academic research articles in the marketing discipline are of great interests to authors, editors, and the discipline’s policy makers. A key understudied driver is social network utilization by academic researchers. In this paper, we...
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Keywords:
Social Networks;
Academic Reserach;
Human Capital;
Country Of Origin;
Scientometrics;
Social and Collaborative Networks;
Research;
Marketing;
Gender;
Human Resources;
Social Media
Rosenzweig, Stav, Amir Grinstein, and Elie Ofek. "Social Network Utilization and the Impact of Academic Research in Marketing." International Journal of Research in Marketing 33, no. 4 (December 2016): 818–839.
- 2008
- Working Paper
The Effect of Labor on Profitability: The Role of Quality
By: Zeynep Ton
Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective...
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Keywords:
Profit;
Selection and Staffing;
Service Delivery;
Business Processes;
Quality;
Retail Industry
Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008. (Revised July 2009.)
- 2020
- Working Paper
Should Firms Move Talent from the Geographic Periphery to Hubs? A Strategic Human Capital Perspective
By: Prithwiraj Choudhury, Victoria Sevcenko and Tarun Khanna
A longstanding literature holds that firms should hire and move talent from the geographic periphery to hubs as a means to create value from human capital. They do so, however, at the risk of losing the worker to rivals located in the same geographic hub,...
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Keywords:
Geographic Location;
Selection and Staffing;
Employment;
Residency;
Technology Industry;
India
Choudhury, Prithwiraj, Victoria Sevcenko, and Tarun Khanna. "Should Firms Move Talent from the Geographic Periphery to Hubs? A Strategic Human Capital Perspective." Harvard Business School Working Paper, No. 14-080, February 2014. (Revised August 2020.)
- February 2009 (Revised September 2011)
- Background Note
Business and Human Rights
By: Lynn S. Paine and Lara Adamsons
This note addresses some of the most frequently asked questions about the relation between human rights and business. Topics include the definition of human rights, the business leader's role regarding human rights, and legal liability of companies and executives for...
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Keywords:
Crime and Corruption;
Ethics;
Human Capital;
Legal Liability;
Rights;
Leadership;
Corporate Social Responsibility and Impact
Paine, Lynn S., and Lara Adamsons. "Business and Human Rights." Harvard Business School Background Note 309-097, February 2009. (Revised September 2011.)
- November–December 2019
- Article
Making Sense of Soft Information: Interpretation Bias and Loan Quality
By: Dennis Campbell, Maria Loumioti and Regina Wittenberg Moerman
We explore whether behavioral biases impede the effective processing and interpretation of soft information in private lending. Taking advantage of the internal reporting system of a large federal credit union, we delineate three important biases likely to affect the...
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Keywords:
Soft Information;
Lending;
Banking;
Information;
Financing and Loans;
Banks and Banking;
Decision Making
Campbell, Dennis, Maria Loumioti, and Regina Wittenberg Moerman. "Making Sense of Soft Information: Interpretation Bias and Loan Quality." Art. 101240. Journal of Accounting & Economics 68, nos. 2-3 (November–December 2019).
- June 2023
- Article
Do Job Seekers Value Diversity Information? Evidence from a Field Experiment and Human Capital Disclosures
By: Jung Ho Choi, Joseph Pacelli, Kristina M. Rennekamp and Sorabh Tomar
We examine how information about the diversity of a potential employer's workforce affects individuals’ job-seeking behavior. We embed a field experiment in job recommendation emails from a leading career advice agency in the U.S. The experimental treatment involves...
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Choi, Jung Ho, Joseph Pacelli, Kristina M. Rennekamp, and Sorabh Tomar. "Do Job Seekers Value Diversity Information? Evidence from a Field Experiment and Human Capital Disclosures." Journal of Accounting Research 61, no. 3 (June 2023): 695–735.
- Research Summary
Quality in Service Operations
Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,...
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- August 2009 (Revised February 2011)
- Background Note
Managing Organizational Human Capital: Research Resources
By: Boris Groysberg and Ann Cullen
This technical note provides a list of library resources for researching various aspects of managing human capital within organizations.
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Keywords:
Human Resources;
Human Capital;
Management Practices and Processes;
Organizations;
Research
Groysberg, Boris, and Ann Cullen. "Managing Organizational Human Capital: Research Resources." Harvard Business School Background Note 410-045, August 2009. (Revised February 2011.)
- Research Summary
Profitable Souls: Foreign Investment and the Fate of Human Rights
By: Debora L. Spar
This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,...
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- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement...
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Keywords:
Customer Satisfaction;
Policy;
Compensation and Benefits;
Performance Evaluation;
Quality;
System;
Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- 2012
- Working Paper
Issuer Quality and Corporate Bond Returns
By: Robin Greenwood and Samuel G. Hanson
We show that the credit quality of corporate debt issuers deteriorates during credit booms, and that this deterioration forecasts low excess returns to corporate bondholders. The key insight is that changes in the pricing of credit risk disproportionately affect the...
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Keywords:
Price;
Credit;
Risk and Uncertainty;
Investment Return;
Forecasting and Prediction;
Bonds;
Market Design;
Cost of Capital;
Mathematical Methods;
System Shocks
Greenwood, Robin, and Samuel G. Hanson. "Issuer Quality and Corporate Bond Returns." Harvard Business School Working Paper, No. 11-065, January 2011. (Revised September 2012, Internet Appendix Here.)
- 22 Feb 2018
- Book
The New History of American Capitalism
time, historians have reconceptualized commodification, sale, and ownership, recasting the market as a place of colliding human ambitions, fantasies of wealth, modes View Details
Keywords:
Manufacturing
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
can take is the "group think" process described by Irving Janis (Janis, 1982). But, of course, the bonding drive is not alone in the human psyche; the drive to acquire will especially unsettle any...
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Keywords:
by Paul Lawrence & Nitin Nohria
- Research Summary
Capitalism as a System of Governance
My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level...
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- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
and clearly should be implemented. But it won’t while the merits of human capital investment are substantial, the political realities of our...
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- 16 Nov 2011
- News
Are Humans Cost-Effective?
On Halloween, before a raucous audience in Burden Hall, Watson, the IBM game-playing computer, took on student teams from HBS and MIT in a friendly game of Jeopardy! During the match, a slimmed-down, traveling version View Details
Keywords:
Garry Emmons
- 06 Dec 2013
- News
Prescription: Leverage Human Nature
- 2019
- Book
The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
By: Shoshana Zuboff
In this masterwork of original thinking and research, Shoshana Zuboff provides startling insights into the phenomenon that she has named surveillance capitalism. The stakes could not be higher: a global architecture of behavior modification threatens human nature in...
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Keywords:
Consumer Profiling;
Consumer Behavior;
Forecasting and Prediction;
Information Technology;
Power and Influence;
Ethics;
Society;
Transformation
Zuboff, Shoshana. The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power. New York: PublicAffairs, 2019.
- 16 May 2007
- Working Paper Summaries
Growth and the Quality of Foreign Direct Investment: Is All FDI Equal?
Keywords:
by Laura Alfaro & Andrew Charlton
- Research Summary
Wage Policies and Incentives to Invest in Firm-Specific Human Capital (joint with George Baker and Nancy Dean Beaulieu)
The accumulation of firm-specific knowledge improves firm productivity and employee reten-tion, by creating a wedge between what the employee is worth inside and outside the firm. How does the firm create incentives for investment in firm-specific human capital when...
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