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All HBS Web
(2,194)
- News (168)
- Research (1,812)
- Events (11)
- Multimedia (2)
- Faculty Publications (954)
- 28 Sep 2010
- First Look
First Look: September 28, 2010
information environment. We find that after mandatory IFRS adoption, consensus forecast errors decrease for firms that mandatorily adopt IFRS relative to forecast errors of other firms. We also find decreasing forecast errors for...
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Keywords:
Sean Silverthorne
- June 2007
- Case
AARP Foundation (A)
By: Srikant M. Datar, Herman B. Leonard, Marc J. Epstein and Thomas Goodwin
AARP Foundation--a leading non-profit corporation--must create a new "Dashboard" performance measurement tool to track the effectiveness of its new strategic plan.
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Keywords:
Management Analysis, Tools, and Techniques;
Performance Effectiveness;
Performance Evaluation;
Strategic Planning;
Nonprofit Organizations;
Welfare;
Business Strategy
Datar, Srikant M., Herman B. Leonard, Marc J. Epstein, and Thomas Goodwin. "AARP Foundation (A)." Harvard Business School Case 107-051, June 2007.
- 2021
- Working Paper
The Business of K-12 Education in China
By: Geoffrey Jones and Yuhai Wu
This working paper examines the evolution of K-12 education in China, especially between 1985 and the present day, drawing extensive interviews with participants in the educational sector. China has been hugely successful in reaching almost 100 percent literacy,...
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Keywords:
K-12 Education;
China;
Real Estate;
Early Childhood Education;
Performance Evaluation;
Teaching;
Governing Rules, Regulations, and Reforms;
Personal Development and Career;
Social Issues;
Nonprofit Organizations;
Private Sector;
Education Industry;
Real Estate Industry;
China
Jones, Geoffrey, and Yuhai Wu. "The Business of K-12 Education in China." Harvard Business School Working Paper, No. 22-022, October 2021.
Generating Higher Value at IBM
This case analyzes IBM's financial performance and its capital allocation decisions over a 10-year period from 2004-2013, during which IBM returned more than $140B to shareholders through a combination of dividends and share repurchases. During this time, CEO Sam...
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- September–October 2017
- Article
The Surprising Power of Online Experiments: Getting the Most Out of A/B and Other Controlled Tests
By: Ron Kohavi and Stefan Thomke
In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing, a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled...
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Kohavi, Ron, and Stefan Thomke. "The Surprising Power of Online Experiments: Getting the Most Out of A/B and Other Controlled Tests." Harvard Business Review 95, no. 5 (September–October 2017): 74–82.
- March 2019 (Revised May 2019)
- Case
Fetchr: A New Way of Last Mile Delivery
By: V.G. Narayanan and Eren Kuzucu
By mid-2016, five years of aggressive growth had transformed Fetchr from a small logistics startup to a 1,000-employee, full-fledged last-mile delivery company operating across four countries in the Middle East and North Africa (MENA). Already beneficiaries of the...
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Keywords:
Startup;
Decision;
Financial Strategy;
UAE;
KSA;
MENA;
Cost Accounting;
Business Model;
Business Startups;
Transformation;
Cost Management;
Strategy;
Disruptive Innovation;
Technological Innovation;
Growth and Development Strategy;
Growth Management;
Logistics;
Service Delivery;
Supply Chain Management;
Performance Evaluation;
Mathematical Methods;
Mobile and Wireless Technology;
Transportation Networks;
Middle East;
United Arab Emirates;
Dubai;
Bahrain;
Egypt;
Saudi Arabia;
North Africa
Narayanan, V.G., and Eren Kuzucu. "Fetchr: A New Way of Last Mile Delivery." Harvard Business School Case 119-018, March 2019. (Revised May 2019.)
- 2011
- Article
Scalable Detection of Anomalous Patterns With Connectivity Constraints
By: Skyler Speakman, Edward McFowland III and Daniel B. Neill
We present GraphScan, a novel method for detecting arbitrarily shaped connected clusters in graph or network data. Given a graph structure, data observed at each node, and a score function defining the anomalousness of a set of nodes, GraphScan can efficiently and...
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- April 2013
- Case
Sterling Household Products Company
By: William E. Fruhan and Craig Stephenson
Sterling Household Products manufactures and markets a broad line of consumer goods from laundry soap and cosmetics to cleaning, disinfecting, and sanitizing products. The company has many highly regarded brand names and consistently reports impressive sales and...
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Fruhan, William E., and Craig Stephenson. "Sterling Household Products Company." Harvard Business School Brief Case 913-556, April 2013.
- June 2016
- Article
Understanding Online Hotel Reviews Through Automated Text Analysis
By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for...
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Keywords:
Hotel Reviews;
Natural Language Processing;
Information Technology;
Service Operations;
Accommodations Industry;
Moscow
Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.
- January 2008 (Revised May 2011)
- Case
Cognizant Technology Solutions
By: Robert G. Eccles, David Lane and Prabakar 'PK' Kothandaraman
In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions has developed a strategy to differentiate itself by emphasizing building very close client relationships through its "Two-in-a-box" (TIB) model. This model is based on...
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Keywords:
Customer Relationship Management;
Knowledge Sharing;
Resource Allocation;
Competitive Advantage;
Information Technology;
Information Technology Industry
Eccles, Robert G., David Lane, and Prabakar 'PK' Kothandaraman. "Cognizant Technology Solutions." Harvard Business School Case 408-099, January 2008. (Revised May 2011.)
- April 2002 (Revised October 2002)
- Case
Andina Bottling Co.
By: V.G. Narayanan and Alberto Ballve
Andina Bottling develops an information system for monitoring the performance and operations of its various foreign and domestic subsidiaries.
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Keywords:
Operations;
Information Technology;
Performance Evaluation;
Decision Making;
Business Subsidiaries;
Measurement and Metrics;
Business or Company Management;
Distribution
Narayanan, V.G., and Alberto Ballve. "Andina Bottling Co." Harvard Business School Case 102-040, April 2002. (Revised October 2002.)
- 01 May 2006
- Research & Ideas
What Companies Lose from Forced Disclosure
unforeseen consequences on executive performance and may work against the interests of employers. Romana Autrey, an assistant professor at Harvard Business School, recently completed two working papers on this subject in collaboration...
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- May 1997
- Case
CompUSA
By: Krishna G. Palepu and Sarayu Srinivasan
CompUSA was performing poorly until new management reorganized and redirected the business. Consequently, CompUSA became the top retailer in its industry. Management outlines its future plans.
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Keywords:
Restructuring;
Change Management;
Finance;
Success;
Performance Evaluation;
Strategic Planning;
Business Strategy;
Computer Industry;
Retail Industry;
United States
Palepu, Krishna G., and Sarayu Srinivasan. "CompUSA." Harvard Business School Case 197-101, May 1997.
- February 1995
- Case
Eugene Kearney (A)
By: John J. Gabarro and Andrew P. Burtis
Describes the events leading up to an actual performance appraisal interview--the views, opinions, and attitudes of the subordinates who are to be interviewed. A rewritten version of an earlier case.
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Gabarro, John J., and Andrew P. Burtis. "Eugene Kearney (A)." Harvard Business School Case 495-036, February 1995.
- 07 Sep 2017
- HBS Seminar
Martin Dimitrov, Tulane
- December 1987
- Case
John Hancock Financial Services: Sports Sponsorship
Senior corporate communications executives of a major financial services firm are reviewing the company's sports sponsorship program and are considering expanding it. Hancock already is the corporate sponsor of the Boston Marathon and has the opportunity to sponsor the...
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Greyser, Stephen A. "John Hancock Financial Services: Sports Sponsorship." Harvard Business School Case 588-051, December 1987.
- 03 Nov 2015
- First Look
November 3, 2015
queues. Download working paper: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=50023 Evaluating Firm-Level Expected-Return Proxies By: Lee, Charles M.C., Eric C. So, and Charles C.Y. Wang Abstract—We develop and implement a rigorous...
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Keywords:
Sean Silverthorne
- January 2023
- Case
Crow Holdings Development: Mass Timber Construction
By: John D. Macomber, Robert Hernandez and Kyle MertensMeyer
Jim McCaffery and Cody Armbrister of Crow Holdings Development evaluate the pros and cons of committing to mass timber construction instead of conventional concrete or steel for a new 260,000 SF multi-story office building in Texas. Benefits include substantially...
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Keywords:
Real Estate Development;
Architecture;
Air Quality;
Health & Wellness;
Office Property;
Sustainability;
Carbon Abatement;
Natural Environment;
Environmental Accounting;
Green Building;
Design;
Construction;
Cost vs Benefits;
Environmental Sustainability;
Construction Industry;
Real Estate Industry;
Texas
The Transparency Trap
To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But my research shows that less-transparent work environments can actually yield more-transparent employees who solve problems more... View Details
- Article
An Integrated Decision-Making Approach for Improving European Air Traffic Management
By: Yael Grushka-Cockayne, Bert De Reyck and Zeger Degraeve
We develop a multistakeholder, multicriteria decision-making framework for Eurocontrol, the European air traffic management organization, for evaluating and selecting operational improvements to the air traffic management system. The selected set of improvements will...
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Keywords:
Decision Making;
Framework;
Operations;
Performance Improvement;
Government Administration;
Air Transportation Industry;
Europe
Grushka-Cockayne, Yael, Bert De Reyck, and Zeger Degraeve. "An Integrated Decision-Making Approach for Improving European Air Traffic Management." Management Science 54, no. 8 (August 2008): 1395–1409.