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- Faculty Publications (14)
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- All HBS Web (113)
- Faculty Publications (14)
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
is associated with higher employee departure rates in stores where the manager is likely to be more informed than headquarters (stores that serve repeat customers or customers with atypical demographic characteristics relative to...
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Sean Silverthorne
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
their children's or relatives' college educations. The business would require a huge technology infrastructure, to capture millions of consumers' purchases and to direct company rebates on their spending (for credit-card and telephone...
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by John S. Rosenberg
- 01 Jun 1998
- News
Diversity and Community
at IBM? What can be done to maximize your group's productivity? What should IBM be doing to maximize the pursuit of business opportunities, based on the purchasing decisions of the customers you deal with? What should IBM be doing to help...
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Garry Emmons
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
customer but every entity that interacts with you in a significant manner."3 This claim is repeated in the book The Customer Is CEO, which defines a customer as "the recipient of any kind of product or service provided by an...
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by Robert Simons
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
meetings and repeat frequently that the Internet is overhyped. Form a committee to create a new corporate Internet offering, staff it with people from unrelated areas who are already doing five other things, and don't release them from...
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by Rosabeth Moss Kanter
- 09 Jan 2006
- Research & Ideas
Rebuilding Commercial Real Estate
time MBAs pile into a field, it's a good contrarian indicator. Gallows humor aside, market pros see parallels, but no repeat of the 1989 crash. That optimism rests on the knowledge that the industry today bears little resemblance to the...
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- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
to join a syndicate that will fulfill the contract. We model syndicated markets as a repeated extensive form game and show that standard intuitions from industrial organization can be reversed: collusion may become easier as market...
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Dina Gerdeman
- 11 Mar 2014
- First Look
First Look: March 11
consumers large discounts when they prepay for participating firms' goods and services. Within a model of repeat experience good purchase, we examine two mechanisms by which a discount voucher service can benefit affiliated firms: price...
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Sean Silverthorne
- 02 Jul 2015
- Op-Ed
The Future of the Greek Economy
their salaries, and businesses to purchase products from their suppliers. But there is a right way forward to secure the country's membership in the Eurozone. Regardless of what many of Tsipras's critics say, more than 70% of Greek...
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- 28 Sep 2010
- First Look
First Look: September 28, 2010
Organization 28, no. 4 (2010) Abstract In a repeated game setting of a vertically related industry, we study the collusive effects of vertical mergers. We show that any vertical merger facilitates upstream collusion, no matter how large...
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Sean Silverthorne
- 01 Dec 2005
- News
Trillion-Dollar Fixer-Upper
But the question arises: After several boom years, is commercial real estate ripe for another fall? Some insiders joke that any time MBAs pile into a field, it’s a good contrarian indicator. Gallows humor aside, market pros see parallels, but no View Details
- 20 Nov 2015
- News
Room to Grow
million students consume more than $1 billion worth of food annually. “There are 371 colleges and universities here, so 371 food service directors are making decisions about where and how the food for a million students is being purchased...
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Margie Kelley
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
contracts are structured as a repeated tournament with no carryover of performance across periods, we predict and find that workers subject to implicit rewards (penalties) exhibit performance reactions that counterbalance those of workers...
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- 08 Oct 2013
- First Look
First Look: October 8
harder-even in the absence of repeated interactions or strategic career concerns. In a field experiment with 266 employees, we show that paying above-market wages, per se, does not have an effect on effort. However, structuring a portion...
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Sean Silverthorne
- 01 Dec 2015
- News
Golden State of Mind
Tim Draper (MBA 1984) tells 30 students assembled poolside at Draper University, a seven-week entrepreneurship boot camp targeting 18- to 28-year-olds that he launched in 2012 after purchasing and renovating the vintage 1926 Benjamin...
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Julia Hanna
- 01 Mar 2009
- News
Your Taxi Is Waiting
addition, Linear offered seasonal scheduled services, sold on a per-seat basis, between Nantucket, Boston, and New York City, and between Washington, D.C., and the Outer Banks of North Carolina. By 2007, Linear had six Caravans in its hangar and counted 1,200 customers...
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- 01 Feb 1998
- News
Running Up the Score
capable of competing with the big guys: NBC, CBS, and ABC." Underscoring its belief in the value of sports programming, Fox recently purchased (pending Major League Baseball's approval) the Los Angeles Dodgers, another example of a trend...
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Garry Emmons
- 04 Sep 2019
- News
Deep Dive
acquire a submersible capable of diving these unexplored depths. Vescovo considered purchasing Cameron’s submersible, the Deepsea Challenger, but determined that the experimental vehicle would require too many updates to reliably allow...
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- 01 Jun 1997
- News
Blockbuster Deals
industries - aerospace, banking, communications, entertainment, manufacturing, railroads, retailing, and health care - opting to join forces with their former competitors? Is this a repeat of the Eighties or something altogether...
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Garry Emmons and Nancy O. Perry
- 01 Jun 2020
- News
Meal Plan
Image by John Ritter In 2019, US restaurants topped $860 billion in revenues; prior to COVID-19, Americans spent more for food away from home than food purchased for at-home consumption, whether it be a pitstop at fast food drive-through,...
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