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All HBS Web
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- Faculty Publications (3,290)
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- February 1988
- Case
General Electric: Customer Service
Keywords:
Customer Focus and Relationships
Cespedes, Frank V. "General Electric: Customer Service." Harvard Business School Case 588-059, February 1988.
- February 1988 (Revised August 2000)
- Background Note
Note on the U.S. Freight Transportation Industry
By: Janice H. Hammond and John E. P. Morrison
Describes the major modes of domestic freight transportation (motor carrier, rail, air, water, and pipelines). Examines the characteristics of the transportation service that each mode provides and discusses changes in the industry that have resulted from recent...
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Keywords:
Change;
Governing Rules, Regulations, and Reforms;
Industry Structures;
Logistics;
Service Operations;
Transportation;
United States
Hammond, Janice H., and John E. P. Morrison. "Note on the U.S. Freight Transportation Industry." Harvard Business School Background Note 688-080, February 1988. (Revised August 2000.)
- December 1987
- Case
John Hancock Financial Services: Sports Sponsorship
Senior corporate communications executives of a major financial services firm are reviewing the company's sports sponsorship program and are considering expanding it. Hancock already is the corporate sponsor of the Boston Marathon and has the opportunity to sponsor the...
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Greyser, Stephen A. "John Hancock Financial Services: Sports Sponsorship." Harvard Business School Case 588-051, December 1987.
- September 1987 (Revised July 1991)
- Case
Primerica Corp.
Keywords:
Financial Services Industry
Hayes, Samuel L., III. "Primerica Corp." Harvard Business School Case 288-019, September 1987. (Revised July 1991.)
- September 1987
- Background Note
What Do Venture Capitalists Do?
Presents the results derived from 49 responses to a questionnaire mailed to 100 venture capitalists in late 1984. The purpose of the survey was to shed light on the relationship between venture capitalists and their portfolio companies. The survey revealed that the...
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Keywords:
Borrowing and Debt;
Venture Capital;
Investment Portfolio;
Recruitment;
Surveys;
Managerial Roles;
Service Operations;
Relationships;
Service Industry
Sahlman, William A. "What Do Venture Capitalists Do?" Harvard Business School Background Note 288-015, September 1987.
- July 1987 (Revised May 1991)
- Case
Merrill Lynch Capital Partners, Inc.
Keywords:
Financial Services Industry
Hayes, Samuel L., III. "Merrill Lynch Capital Partners, Inc." Harvard Business School Case 288-009, July 1987. (Revised May 1991.)
- June 1987 (Revised September 1997)
- Case
Mebel, Doran & Co.
Puts the student in the position of a senior official of a major New York investment bank who discovers that information has leaked to the market on a confidential takeover plan that was being developed by a corporate client. The official has to decide how to deal with...
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Keywords:
Ethics;
Decision Choices and Conditions;
Investment Banking;
Mergers and Acquisitions;
Crisis Management;
Financial Services Industry;
Financial Services Industry
Hayes, Samuel L., III. "Mebel, Doran & Co." Harvard Business School Case 287-001, June 1987. (Revised September 1997.)
- June 1987 (Revised May 1992)
- Case
Carolina Power & Light Co.: Customer and Operating Services Group
Cespedes, Frank V. "Carolina Power & Light Co.: Customer and Operating Services Group." Harvard Business School Case 587-179, June 1987. (Revised May 1992.)
- May 1987 (Revised February 2000)
- Case
Codman & Shurtleff, Inc.: Planning and Control System
By: Robert L. Simons
Detailed description of the planning and control systems in use at Johnson & Johnson. Focuses on the actions of managers in one subsidiary in revising budget targets. Illustrates intensive strategic planning and financial planning process in a large, decentralized...
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Keywords:
Strategic Planning;
Planning;
Forecasting and Prediction;
Accounting Audits;
Budgets and Budgeting;
Business Strategy;
Financial Management;
Business or Company Management;
Management Systems;
Financial Services Industry;
Financial Services Industry
Simons, Robert L. "Codman & Shurtleff, Inc.: Planning and Control System." Harvard Business School Case 187-081, May 1987. (Revised February 2000.)
- March 1987 (Revised August 1988)
- Case
Public Service Co. of Oklahoma (A)
By: Michael Beer
Keywords:
Utilities Industry
Beer, Michael. "Public Service Co. of Oklahoma (A)." Harvard Business School Case 487-008, March 1987. (Revised August 1988.)
- March 1987
- Supplement
Public Service Co. of Oklahoma (B)
By: Michael Beer
Beer, Michael. "Public Service Co. of Oklahoma (B)." Harvard Business School Supplement 487-009, March 1987.
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
By: W. Earl Sasser
In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew...
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Keywords:
Motivation and Incentives;
Managerial Roles;
Retention;
Employees;
Performance Improvement;
Recruitment;
Problems and Challenges;
Compensation and Benefits;
Service Industry;
Service Industry;
Boston
Sasser, W. Earl. "Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program." Harvard Business School Case 687-063, March 1987. (Revised October 1993.)
- February 1987 (Revised August 1989)
- Background Note
United States Trade Law
By: David B. Yoffie
Examines the manner in which U.S. trade law and policy has evolved, with emphasis on trade in manufactured goods and services as well as the relationship between the executive and the legislature. The structure and content of U.S. trade law is discussed including a...
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Keywords:
Trade;
Machinery and Machining;
Policy;
Law Enforcement;
Outcome or Result;
Business and Government Relations;
United States
Yoffie, David B. "United States Trade Law." Harvard Business School Background Note 387-137, February 1987. (Revised August 1989.)
- February 1987 (Revised March 2006)
- Case
Arley Merchandise Corporation
Involves the initial public offering of a firm's stock. The offering includes a money-back guarantee to investors from the issuing firm which comes in the form of a "put" option. Option valuation is thus an important issue in this case.
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Keywords:
Initial Public Offering;
Stocks;
Cases;
Valuation;
Stock Options;
Service Industry;
Service Industry
Fruhan, William E., Jr. "Arley Merchandise Corporation." Harvard Business School Case 287-063, February 1987. (Revised March 2006.)
- December 1986 (Revised August 1987)
- Case
Merrill Lynch & Co., Inc.--1986
By: Andre F. Perold
Keywords:
Financial Services Industry
Perold, Andre F. "Merrill Lynch & Co., Inc.--1986." Harvard Business School Case 287-047, December 1986. (Revised August 1987.)
- December 1986 (Revised November 1988)
- Background Note
Note on Psychiatric Services
Keywords:
Medical Specialties
Herzlinger, Regina E. "Note on Psychiatric Services." Harvard Business School Background Note 187-087, December 1986. (Revised November 1988.)
- November 1986 (Revised November 1987)
- Case
MG Services
By: David B. Yoffie
Keywords:
Service Industry
Yoffie, David B. "MG Services." Harvard Business School Case 387-086, November 1986. (Revised November 1987.)
- October 1986 (Revised July 2010)
- Case
Karen Leary (A)
By: Linda A. Hill
Describes the evolution of the working relationship of Karen Leary, a new manager of a Merrill Lynch retail branch, and Ted Chung, a new financial consultant in the branch. Leary has some concerns about her working relationship with Chung and with his performance....
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Keywords:
Management Style;
Employee Relationship Management;
Decision Choices and Conditions;
Personal Development and Career;
Performance Evaluation;
Diversity;
Financial Services Industry
Hill, Linda A. "Karen Leary (A)." Harvard Business School Case 487-020, October 1986. (Revised July 2010.)
- September 1986
- Supplement
Eastern Electric Apparatus Repair Co. (B)
Keywords:
Service Industry
Baldwin, Carliss Y. "Eastern Electric Apparatus Repair Co. (B)." Harvard Business School Supplement 287-024, September 1986.
- August 1986 (Revised January 1989)
- Teaching Note
Population Services International: The Social Marketing Project in Bangladesh, Teaching Note
Teaching Note for (9-586-013).
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