Show Results For
-
All HBS Web
(2,212)
- Faculty Publications (308)
Show Results For
-
All HBS Web
(2,212)
- Faculty Publications (308)
- October 1989 (Revised May 1996)
- Case
Xerox Corp.: Leadership Through Quality (A)
- June 1989 (Revised July 1993)
- Case
CIGNA Worldwide
- January 1989 (Revised March 1991)
- Case
General Electric Canada: Designing a New Organization
- September 1985 (Revised January 1986)
- Case
Peter Wendell
- December 1980 (Revised February 1998)
- Case
McDonald's Corp. (Condensed)
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- Teaching Interest
Competing in the Age of Digital Platforms—(Executive Education)
Without exception, the most valuable companies in the world today are platforms. Microsoft, Apple, Amazon, Google, Facebook, and many other firms have built their fortunes by facilitating innovation across global ecosystems or... View Details
- Research Summary
Cost Management Systems
- Research Summary
Executive Compensation
Professor Sandino’s other stream of research examines players that influence the design of an executive’s compensation. She has examined the role shareholder activists can play in influencing CEO pay and found that a compensation-related shareholder proposal could... View Details
- Teaching Interest
Field Course: Social Innovation Lab
- Teaching Interest
FIELD Global Immersion
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
- Research Summary
Managing Networked Businesses
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Forthcoming
- Article
No Line Left Behind: Assortative Matching Inside the Firm
- Teaching Interest
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary