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All HBS Web
(6,641)
- Faculty Publications (1,629)
- August 1995
- Teaching Note
State Street Boston Corporation: Leading with Information Technology TN
By: Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci
Teaching Note (5-196-058).
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- August 1995
- Case
Credit General, SA
By: Andre F. Perold
The head of a bank's asset and liability committee has to approve an unexpectedly large overnight currency exposure or require at great cost that the exposure be reduced.
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Perold, Andre F. "Credit General, SA." Harvard Business School Case 296-011, August 1995.
- August 1995 (Revised September 1995)
- Case
Hutton Branch Manager (A)
By: Lynn S. Paine and Jane Palley Katz
The manager of an E.F. Hutton branch office must decide how best to approach a colleague whose aggressive and ethically problematic cash management practices have cost the branch a major institutional client. These practices had been encouraged by top management at...
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Keywords:
Ethics;
Business or Company Management;
Decisions;
Management Skills;
Cash Flow;
Financial Management;
Investment;
Management Teams;
Financial Services Industry
Paine, Lynn S., and Jane Palley Katz. "Hutton Branch Manager (A)." Harvard Business School Case 396-044, August 1995. (Revised September 1995.)
- August 1995 (Revised September 1995)
- Supplement
Hutton Branch Manager (B)
By: Lynn S. Paine and Jane Palley Katz
Supplements the (A) case.
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Keywords:
Financial Services Industry
Paine, Lynn S., and Jane Palley Katz. "Hutton Branch Manager (B)." Harvard Business School Supplement 396-045, August 1995. (Revised September 1995.)
- August 1995 (Revised September 1995)
- Case
Hutton Branch Manager (C)
By: Lynn S. Paine and Jane Palley Katz
Centers on the company's plea of guilty to 2,000 counts of mail and wire fraud in response to the U.S. government's challenge to its cash management practices. Describes the Justice Department's investigations as well as the findings and recommendations of former...
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Keywords:
Organizational Change and Adaptation;
Financial Management;
Governance Controls;
Crime and Corruption;
Governance Compliance;
Law Enforcement;
Financial Services Industry;
United States
Paine, Lynn S., and Jane Palley Katz. "Hutton Branch Manager (C)." Harvard Business School Case 396-046, August 1995. (Revised September 1995.)
- August 1995
- Case
Hutton Branch Manager (D)
By: Lynn S. Paine and Jane Palley Katz
Describes the actions taken by E.F.Hutton management in response to the Bell Report, a study prepared by former Attorney General Griffin Bell and his law firm after Hutton pleaded guilty to 2,000 counts of mail and wire fraud in connection with its cash management...
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Keywords:
Legal Liability;
Crime and Corruption;
Moral Sensibility;
Acquisition;
Decisions;
Business or Company Management;
Financial Services Industry
Paine, Lynn S., and Jane Palley Katz. "Hutton Branch Manager (D)." Harvard Business School Case 396-047, August 1995.
- June 1995
- Case
Polaroid Corporation: European Distribution System
By: Janice H. Hammond and Afroze A Mohammed
Describes distribution operations in Polaroid Europe. In the late 1980s, Polaroid senior management in the United States proposed moving from a system of 12 decentralized warehouses to a centralized distribution system in which all inventory for European retailers...
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Keywords:
Distribution;
Operations;
Risk Management;
Distribution Channels;
Logistics;
Transition;
Strategy;
Problems and Challenges;
Industry Structures;
Consumer Products Industry;
Europe;
European Union;
United States
Hammond, Janice H., and Afroze A Mohammed. "Polaroid Corporation: European Distribution System." Harvard Business School Case 695-038, June 1995.
- June 1995
- Case
Quorum Health Group, Inc.
By: William A. Sahlman and Jason Green
Facing increasing competition from much larger industry players, Jim Dalton, CEO of Quorum, and Russ Carson, Managing Partner of Welch, Carson, Anderson & Stowe attempt to set the future direction for Quorum. The company was successfully spun-off from HCA in a...
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Keywords:
Growth and Development Strategy;
Competitive Strategy;
Consolidation;
Leveraged Buyouts;
Venture Capital;
Acquisition;
Health Industry
Sahlman, William A., and Jason Green. "Quorum Health Group, Inc." Harvard Business School Case 295-156, June 1995.
- May 1995 (Revised June 1995)
- Case
E. F. Hutton: Cash Management Crisis (C)
By: Lynn S. Paine
Paine, Lynn S. "E. F. Hutton: Cash Management Crisis (C)." Harvard Business School Case 395-175, May 1995. (Revised June 1995.)
- April 1995 (Revised April 1999)
- Teaching Note
Aberlyn Capital Management TN
By: Josh Lerner
Teaching Note for (9-294-083).
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- March 1995
- Case
E. F. Hutton: Cash Management Crisis (A)
By: Lynn S. Paine and Jane Palley Katz
Paine, Lynn S., and Jane Palley Katz. "E. F. Hutton: Cash Management Crisis (A)." Harvard Business School Case 395-177, March 1995.
- March 1995
- Case
E. F. Hutton: Cash Management Crisis (B): The Bell Report
By: Lynn S. Paine and Jane Palley Katz
Paine, Lynn S., and Jane Palley Katz. "E. F. Hutton: Cash Management Crisis (B): The Bell Report." Harvard Business School Case 395-174, March 1995.
- March 1995 (Revised April 1997)
- Case
Co-operative Bank, The
By: Robert S. Kaplan and Srikant M. Datar
A British bank with strong roots in the cooperative movement encounters declining profitability in an increasingly competitive and deregulated financial services industry. It attempts to grow by broadening its customer base and increasing the range of products and...
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Keywords:
Product;
Competition;
Expansion;
Cost Management;
Activity Based Costing and Management;
Profit;
Financial Services Industry;
Financial Services Industry
Kaplan, Robert S., and Srikant M. Datar. "Co-operative Bank, The." Harvard Business School Case 195-196, March 1995. (Revised April 1997.)
- February 1995 (Revised November 1996)
- Case
MasterCard and World Championship Soccer
By: John A. Quelch and Carin-Isabel Knoop
The MasterCard vice president for global promotions and other MasterCard executives are appraising the results of MasterCard's worldwide sponsorship of the 1994 World Cup soccer championship. They must decide whether to commit to sponsor the 1998 championship to be...
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Keywords:
Credit Cards;
Marketing Strategy;
Multinational Firms and Management;
Advertising Campaigns;
Globalization;
Sports;
Financial Services Industry;
Financial Services Industry;
France;
United States
Quelch, John A., and Carin-Isabel Knoop. "MasterCard and World Championship Soccer." Harvard Business School Case 595-040, February 1995. (Revised November 1996.)
- February 1995 (Revised June 1999)
- Case
Chemical Bank: Implementing the Balanced Scorecard
By: Robert S. Kaplan and Norman Klein
The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups....
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Keywords:
Balanced Scorecard;
Adoption;
Growth and Development Strategy;
Communication Strategy;
Customer Relationship Management;
Management Systems;
Performance Evaluation;
Banks and Banking;
Measurement and Metrics;
Banking Industry
Kaplan, Robert S., and Norman Klein. "Chemical Bank: Implementing the Balanced Scorecard." Harvard Business School Case 195-210, February 1995. (Revised June 1999.)
- January 1995 (Revised January 1995)
- Case
USAA: Business Process Review for the Great Lakes Region (Abridged)
By: James L. Heskett
Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives.
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Keywords:
Restructuring;
Mortgages;
Management Practices and Processes;
Business Processes;
Organizational Design;
Mathematical Methods;
Real Estate Industry;
North America
Heskett, James L. "USAA: Business Process Review for the Great Lakes Region (Abridged)." Harvard Business School Case 395-026, January 1995. (Revised January 1995.)
- January 1995 (Revised September 1997)
- Case
TV Guide (B)
TV Guide, the nation's most profitable and largest magazine, attempts entry into the world of electronic publishing. The crux of TV Guide's strategy is to transform the magazine's content into a centralized database that can be accessed by new businesses, like...
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Keywords:
Market Entry and Exit;
Service Delivery;
Information Technology;
Marketing;
Information Publishing;
Service Industry;
Service Industry
Rayport, Jeffrey F., and Steven M. Salzinger. "TV Guide (B)." Harvard Business School Case 395-032, January 1995. (Revised September 1997.)
- December 1994 (Revised December 1995)
- Case
The JKJ Pension Fund
By: William J. Poorvu and John H. Vogel Jr.
The JKJ pension fund currently has $187 million invested in 14 properties. Sarah Griffin, the portfolio manager for real estate, needs to value each of the properties and recommend which ones should be sold and which ones to hold. She further needs to recommend...
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Keywords:
Property;
Investment Portfolio;
Valuation;
Investment Funds;
Financial Management;
Financial Services Industry;
Financial Services Industry
Poorvu, William J., and John H. Vogel Jr. "The JKJ Pension Fund." Harvard Business School Case 395-133, December 1994. (Revised December 1995.)
- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are...
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Keywords:
Competency and Skills;
Customer Satisfaction;
Training;
Recruitment;
Service Delivery;
Supply Chain Management;
Luxury;
Balance and Stability;
Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- September 1994 (Revised May 2010)
- Case
Hamilton Test Systems, Inc.
By: William A. Sahlman and Norman Klein
The protagonists must decide whether to invest in an auto emissions testing company as the first investment in the leveraged buyout fund they recently formed. Issues of how to raise the needed equity capital and how to structure the acquisition are emphasized.
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Keywords:
Venture Capital;
Leveraged Buyouts;
Environmental Sustainability;
Investment;
Service Industry;
Service Industry
Sahlman, William A., and Norman Klein. "Hamilton Test Systems, Inc." Harvard Business School Case 295-017, September 1994. (Revised May 2010.)