Show Results For
-
All HBS Web
(3,131)
- Faculty Publications (545)
Show Results For
-
All HBS Web
(3,131)
- Faculty Publications (545)
- spring 1991
- Article
Breaking the Cycle of Failure in Services
- February 1991
- Case
Burlington Northern: The ARES Decision (A)
- January 1989 (Revised March 1991)
- Case
General Electric Canada: Designing a New Organization
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
- May 1983 (Revised December 1987)
- Case
Technical Data Corp.
- April 1983 (Revised June 2003)
- Case
Shouldice Hospital Limited
- August 1982 (Revised May 1986)
- Case
Lowe Computer Services: Capacity and Service Level Planning
- June 1977 (Revised September 1992)
- Case
Sorenson Research Co. (Abridged)
- January 1977
- Teaching Note
Fabritek Corp., Teaching Note
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- September 1976 (Revised July 1995)
- Case
Texas Instruments: Time Products Division
- Research Summary
Consumerism and the Distributed Delivery of Health Care
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Research Summary
India Transformed? Insights from the Firm Level 1988-2005 (with Anusha Chari)
- Forthcoming
- Book
Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models
- Research Summary
Management Control Systems in Multiunit Companies
Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details
- Research Summary
Managing Marketspace Service Interfaces
Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details
- Research Summary
Managing Networked Businesses
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Research Summary