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All HBS Web
(2,768)
- People (2)
- News (661)
- Research (1,662)
- Events (13)
- Multimedia (17)
- Faculty Publications (779)
- 09 May 2014
- Working Paper Summaries
‘My Bad!’ How Internal Attribution and Ambiguity of Responsibility Affect Learning from Failure
- 01 Aug 2014
- News
A closer look at the industry of beauty
The global beauty business is a $450 billion industry, yet it received little serious scholarly attention until Geoffrey G. Jones, the Isidor Straus Professor of Business History at HBS, published Beauty...
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- 06 Sep 2006
- Working Paper Summaries
Cross Functional Alignment in Supply Chain Planning: A Case Study of Sales & Operations Planning
Keywords:
by Rogelio Oliva & Noel Watson
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients...
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Keywords:
Health Care and Treatment;
Customer Satisfaction;
Outcome or Result;
Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
bankrupt. Consequently many of the plaintiffs turned their attention to Walmart and sued the retailer as a causal agent in the deaths and injuries. Given that more than one party was involved in Walmart's...
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- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
now focused on public service and running for elected office. “Career transitions represent yet another critical moment when leaders need to pay close attention to their action orientation,” says Raffaelli. “We don’t always realize the...
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by Ben Rand
- 22 Jan 2007
- Working Paper Summaries
“Don’ts" and "Do’s”: Insights from Experience in Mitigating Risks of Western Investors in Post-Communist Countries
- 25 Jan 2012
- Working Paper Summaries
Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management
- Web
The Reinvention of Kodak | Information Technology
their case analysis with more depth. As they near the end of their EC year, students crave new learning methods. One remarked, 'Media cases are a breath of fresh air, requiring full View Details
- 29 Jun 2016
- News
Women of Wall Street Tell Their Story
women hope it will draw more attention to the problems that women face in the workplace. “I invested in it also as a passion project, because I’m extremely focused on diversity and inclusion in my professional life,” says Mandelli. “For...
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- 14 Jun 2021
- Op-Ed
When Your Nerves Get the Best of You, Change the Narrative
is to recall, and steer into, what we’re good at. Think of how coaches work with professional athletes: They might do some work on “weaknesses,” but mostly they are building on areas of tremendous skill. In...
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by Francesca Gino
- 27 Nov 2017
- Research & Ideas
Beware the Lasting Impression of a 'Temporary' Selfie
spanned age groups from college students to people all the way past their 40s. Defeating the ‘illusion of intimacy’ The lesson? “I’d avoid temporary sharing for anything close to a professional purpose,”...
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by Rachel Layne
- 2022
- Working Paper
The Routledge Handbook of Digital Consumption, Chapter 41: The Internet’s Effects on Consumption: Useful, Harmful, Playful
By: John A. Deighton and Leora Kornfeld
This chapter considers how digital culture has changed over the past decade, as the internet has grown its scope and user base. Billions around the world connect daily to an ever-expanding set of applications. A framework for thinking about digital effects is offered:...
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Deighton, John A., and Leora Kornfeld. "The Routledge Handbook of Digital Consumption, Chapter 41: The Internet’s Effects on Consumption: Useful, Harmful, Playful." Harvard Business School Working Paper, No. 22-049, January 2022.
- 08 Apr 2013
- Research & Ideas
Women’s Summit Celebrates ‘Sisterhood of the Traveling Pantsuit’
especially in changing the culture of the School and the broader world. The W50 Summit in particular was a way to reach out to the women who "have sometimes felt disenfranchised, disconnected, unwelcome at Harvard Business...
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by Katie Koch & Harvard Gazette
- Web
Podcast - Managing the Future of Work
Cook: Thank you, Bill.Kerr: Lisa, your professional background spans academics, policy, and much more. Tell us a little bit about how you became an economist.Cook: I was doing a master’s degree at the University View Details
- Web
Podcast - Managing the Future of Work
the office layout works, conference rooms, et cetera. The amount of leadership time and attention put into physical infrastructure, unfortunately I think, often pales against digital infrastructure. The...
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- Web
Podcast - Managing the Future of Work
in terms of the employment base, it’s attracting the attention of regulators who are concerned about everything from working conditions to also the fact that in many countries,...
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- 16 Jan 2012
- Research & Ideas
Private Meetings of Public Companies Thwart Disclosure Rules
investors who met with the firm. The records spanned a six-year period between 2004 and 2010, in which a total of 340 investors held 935 meetings with company executives. Of...
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- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
Companies that outsource merely to shuffle off commodity work to save costs might be missing important opportunities to work with vendors and significantly improve the final product. "When it comes to the outsourcing of many complex...
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- 01 Sep 2005
- News
London Forum Highlights the Best of HBS
standing ovation. And as timing would have it, the event convened in the midst of a brewing struggle over Europe’s direction, the subject of a thought-provoking plenary panel discussion. Another surprise was...
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