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All HBS Web
(2,600)
- News (441)
- Research (1,696)
- Events (9)
- Multimedia (2)
- Faculty Publications (768)
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- 11 Mar 2015
- News
How Self-Service Kiosks Are Changing Customer Behavior
- 01 Sep 2008
- News
Stanford Lets Students Customize
leads off with a quarter of required “Management Perspectives” courses designed to provide students with an integrative overview of management challenges and to develop soft leadership and communication skills, including courses in View Details
- 13 Oct 2011
- News
Potential for Mass Customization
- 22 Feb 2012
- News
Disclosures Are Found to Change Financial Behavior
- 10 Sep 2021
- News
Human or Computer? Who’s Really Helping You With Customer Service?
- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
Frank Cespedes (photo by Neal Hamburg) Frank Cespedes (photo by Neal Hamburg) “Every entrepreneur is selling all the time—to customers, investors, employees, and strategic partners,” observes Thomas Eisenmann, the Howard H. Stevenson...
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- 01 Nov 2022
- News
Let's Protect Our Frontline Workers from Rude Customers
- 30 Jul 2021
- News
What’s the Right Customer Experience for Your Brand?
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
leadership position in the Northeast through the strategic use of new technology, marketing savvy, and a management style that encouraged staff to invest themselves in their work. In 1996, BayBanks merged with Bank of Boston to form...
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Eileen K. McCluskey
- 24 Apr 2014
- News
Creating a mathematical method to understand consumer behavior in a digital world
Sunil Gupta, Edward W. Carter Professor of Business Administration, focuses on understanding customers and how they make decisions in a digital world. Gupta has tackled one of the most vexing questions in studies of consumer behavior:...
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- 05 Jun 2023
- News
How Do I Set the Right Pace To Meet Our Strategic Goals?
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting View Details
- 22 May 2014
- News
For Website Personalization, Simple Is the New Sexy
- 01 Jan 2007
- News
Berry-AMA Book Prize, American Marketing Association
- 15 Oct 2012
- News
Pay-as-You-Drive Insurance: Big Brother Needs a Makeover
- 14 Oct 2019
- News
FDA is smashing the status quo for regulatory science
- 02 Feb 2016
- News