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All HBS Web
(2,683)
- Faculty Publications (467)
Show Results For
-
All HBS Web
(2,683)
- Faculty Publications (467)
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Research Summary
Research Questions
One overarching question drives my research: What are effective marketing strategies for managers in creative industries?
I focus on three sub-questions:
- How can managers in creative industries effectively manage products and product... View Details
- Research Summary
Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs ( Princeton University Press, October 2002)
- Teaching Interest
Senior Executive Leadership Program - China (SELPC)
Today's global business environment offers many exciting prospects for talented executives and ambitious organizations. To take full advantage of emerging opportunities in Greater China and beyond, businesses... View Details
- Teaching Interest
Senior Executive Leadership Program—China
- Research Summary
Social Media and Their Consequences
- Research Summary
Talent and Ownership on Corporate Boards
This research, with co-author Emilie Feldman, examines the performance of firms whose boards include directors with sizeable ownership stakes and relatively low levels of business experience. In contrast to theories that predict a strong... View Details
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