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- All HBS Web (761)
- Faculty Publications (606)
- 2006
- Other Unpublished Work
Early Radio Regulation, Capture Theory, and the Problem of History-by-Inference
By: David A. Moss and Jonathan Lackow
Keywords:
Telecommunications Industry
- November 1976
- Teaching Note
Hot Line, Inc., Teaching Note
By: Jeffrey G. Miller and Steven C. Wheelwright
Keywords:
Telecommunications Industry
- November 1995 (Revised June 1997)
- Case
Northern Telecom (A): AdVantage & DisadVantage
By: Robert J. Dolan and Sylvie Ryckebusch
Mike Ennis, general manager of Northern Telecom's Business Products Division, recommends a new solution for replacing Vantage, an unsuccessful product for Northern Telecom. The case documents in detail the voice of the customer. Students are required to discuss the...
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Keywords:
Demand and Consumers;
Product Launch;
Management Teams;
Product Development;
Telecommunications Industry;
Canada
Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (A): AdVantage & DisadVantage." Harvard Business School Case 596-063, November 1995. (Revised June 1997.)
- December 1995
- Case
AT&T USADirect In-Language Service: India
By: John A. Quelch
AT&T managers are assessing demand for a soon-to-be launched new operator-assisted, in-language international telephone service from India.
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Keywords:
Communication Technology;
Demand and Consumers;
Emerging Markets;
Product Launch;
Telecommunications Industry;
United States;
India
Quelch, John A. "AT&T USADirect In-Language Service: India." Harvard Business School Case 596-013, December 1995.
- February 1978 (Revised September 1986)
- Case
AT&T -- Long Lines Department National Account Selling (A)
Shapiro, Benson P. "AT&T -- Long Lines Department National Account Selling (A)." Harvard Business School Case 578-119, February 1978. (Revised September 1986.)
- May 1994 (Revised October 1994)
- Case
Motorola Corp.: The View from the CEO Office
By: Shoshana Zuboff and Janis Lee Gogan
Motorola, a leader in semiconductors and telecommunications, embarked on an ambitious program of renewal beginning in the early 1980s, leading to dramatic improvements in the company's quality, cycle time, and growth. Much of this progress was attributed to a major...
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Keywords:
Competency and Skills;
Leading Change;
Management Analysis, Tools, and Techniques;
Managerial Roles;
Organizational Change and Adaptation;
Organizational Structure;
Corporate Strategy;
Telecommunications Industry
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola Corp.: The View from the CEO Office." Harvard Business School Case 494-140, May 1994. (Revised October 1994.)
- November 1989
- Case
NYNEX: An Executive Development Process
By: D. Quinn Mills and G. Bruce Friesen
Mills, D. Quinn, and G. Bruce Friesen. "NYNEX: An Executive Development Process." Harvard Business School Case 490-020, November 1989.
- January 1989 (Revised February 1993)
- Case
Warner Cable (A)
The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some...
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Keywords:
Organizational Change and Adaptation;
Management Style;
Human Resources;
Telecommunications Industry;
Massachusetts
Sonnenfeld, Jeffrey A. "Warner Cable (A)." Harvard Business School Case 489-092, January 1989. (Revised February 1993.)
- December 1988
- Supplement
Pacific Bell and the CWA (C)
By: Charles C. Heckscher and Rosabeth M. Kanter
Keywords:
Telecommunications Industry
Heckscher, Charles C., and Rosabeth M. Kanter. "Pacific Bell and the CWA (C)." Harvard Business School Supplement 489-088, December 1988.
- December 1982
- Supplement
New Technology and Job Design in a Phone Company (B)
By: Richard E. Walton
Walton, Richard E. "New Technology and Job Design in a Phone Company (B)." Harvard Business School Supplement 483-074, December 1982.
- July 1988 (Revised May 1998)
- Teaching Note
Motorola and Japan (A), (B), and (A), Supplement, Teaching Note
By: David B. Yoffie
Teaching Note for (9-388-056), (9-389-172), and (9-388-057).
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- June 1984 (Revised March 1986)
- Case
AT&T and the Access Charge
By: Richard H.K. Vietor and Dekkers L. Davidson
Vietor, Richard H.K., and Dekkers L. Davidson. "AT&T and the Access Charge." Harvard Business School Case 384-208, June 1984. (Revised March 1986.)
- 07 Feb 2011
- Lessons from the Classroom
Creating the Founders’ Dilemmas Course
how viable the dream. “We tackle the problems that are faced by almost any founder no matter what industry they are in, no matter what country they are in, and no matter what time frame they are in-boom or bust.” "We tackle the...
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- 01 Oct 1999
- News
The View from the Pit
Harvard's School of Public Health since 1976 and has spent much of her professional career applying corporate and industrial models to the health-care field. Her research activity at HBS focuses on the current trend of hospital mergers...
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Keywords:
Judith A. Ross
- 20 Jul 2010
- First Look
First Look: July 20
David LaneHarvard Business School Case 810-075 Iqbal Quadir, a former New York investment banker, set about to bring universal telecommunications to his native Bangladesh. He was convinced that GSM, the same advanced wireless technology...
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Keywords:
Martha Lagace
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
prospective operators—and perhaps entrepreneurs in other industries as well—take an educated shot at developing a winning service. He outlined his advice in a July working paper, Mobile Money Services—Design and Development for Financial...
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- 16 Sep 2013
- Research & Ideas
Earnings Calls That Get Lost in Translation
as Japan and China, tend to have the hardest time communicating effectively. Also, all industries are not equal in their use of complicated speech. The financial industry has the highest level of linguistic...
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Keywords:
by Dina Gerdeman
- November 1982
- Case
Conversion Training at New England Telephone (B)
By: D. Quinn Mills and E. Mary Lou Balbaky
Mills, D. Quinn, and E. Mary Lou Balbaky. "Conversion Training at New England Telephone (B)." Harvard Business School Case 383-100, November 1982.
- February 1992 (Revised July 1993)
- Case
Telefonica de Argentina S.A.
Deals with the privatization of the Argentine telephone industry. Focuses on the restructuring aspect. Commercial banks owned sovereign debt of Argentina trading at a deep discount to par. The question is whether the banks should exchange their sovereign debt...
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Keywords:
Financial Instruments;
Restructuring;
Privatization;
Commercial Banking;
Telecommunications Industry;
Argentina
Fenster, Steven R. "Telefonica de Argentina S.A." Harvard Business School Case 292-039, February 1992. (Revised July 1993.)
- March 1976 (Revised June 1993)
- Case
Communications Satellite Corp.
Describes the FCC hearings which were designed to determine Comsat's cost of equity. Comsat's risks are examined, and expert testimony is given. Objective of the case is to estimate Comsat's cost of equity.
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Mullins, David W., Jr. "Communications Satellite Corp." Harvard Business School Case 276-195, March 1976. (Revised June 1993.)