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Show Results For
-
All HBS Web
(1,622)
- People (12)
- News (686)
- Research (476)
- Events (3)
- Multimedia (33)
- Faculty Publications (270)
- 29 Apr 2021
- News
Why Virtual Away Days May Be Here to Stay
- 09 May 2016
- Video
Who Owns Space?
- Web
Hands-on Learning About Global Markets - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when...
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Keywords:
Internet and the Web;
Perception;
Valuation;
Service Delivery;
Consumer Behavior;
Performance Effectiveness;
Customer Satisfaction;
Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 16 Feb 2010
- News
NFL Players Hone Their Skills at Harvard Business School
- 29 May 2013
- Blog Post
Gaining Career Traction
the holiday break, but also the excitement of FIELD II Immersion! I personally am traveling to Accra, Ghana, and couldn’t be more excited. I’ve never been to Africa before, so I’m excited to not only experience a new country, but an...
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Keywords:
Nonprofit / Government
- 14 Feb 2018
- Blog Post
HBS Partner Feature: Love Doesn’t Need a Zip Code
We caught up with Frances to learn about their story and the distance they’ve traveled to support each other’s dreams. When you know, you just know. Jeremy and I met at Tufts University in Boston, MA as undergraduates about three months...
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- July 2009 (Revised August 2011)
- Case
What Happened at Citigroup? (A)
By: Clayton S. Rose and Aldo Sesia
What went wrong at Citigroup? In 1998, the Travelers Group and Citicorp merged to create Citigroup Inc., considered the first true global "financial supermarket" and a business model to be envied, feared, and emulated. By year-end 2006 the firm had a market...
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Keywords:
Mergers and Acquisitions;
Business Model;
Decision Choices and Conditions;
Globalized Firms and Management;
Leadership;
Risk Management;
Failure;
Financial Services Industry
Rose, Clayton S., and Aldo Sesia. "What Happened at Citigroup? (A)." Harvard Business School Case 310-004, July 2009. (Revised August 2011.)
- 18 May 2022
- News
Opinion: Want to Keep Your Employees Happy? Offer These 5 Things
- March 2024
- Case
ixigo
By: Ranjay Gulati and Rachna Tahilyani
Ixigo is India’s second-largest online travel aggregator (OTA) and the market leader among private train OTAs. It has overcome numerous near-death crises to emerge as a customer-centric, profitable firm. It aspires to become the leading OTA in the next billion Internet...
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- 28 Jan 2014
- News
Harvard Study Suggests Racial Bias In Airbnb Rentals
- 11 Jan 2023
- News
MBA Students Explore Capitalism in Italy
- 09 Jun 2015
- Blog Post
Pursuing Meaning through an HBS/HKS Joint Degree
Originally from Mexico City, Mexico Paulina Ponce de Leon moved to the United States in 2001 to attend Wellesley College. After graduating from Wellesley, Paulina spent a year travelling and pursuing a Master’s degree at MIT. Paulina...
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- 15 Jul 2019
- Blog Post
Exploring the World of Electric Adventure Vehicles
As a former consultant at EY-Parthenon, part of Chicago native and Northwestern University graduate Tayler Danziger’s (MBA 2020) job included travelling all over the U.S. and Europe, advising clients on growth strategy. Little did she...
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- 07 Sep 2012
- News
Global Innovation through Risk Resilience
- September 2017 (Revised January 2019)
- Case
FJ Management Inc.
By: Lynda M. Applegate and Matthew G. Preble
In late 2015, Crystal Call Maggelet, president and CEO of FJ Management, is working with her investment committee to help set the company’s strategic direction. Maggelet, daughter of the company’s founder, has led FJ Management since 2009 when she stepped in as CEO...
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Keywords:
Turnaround;
Company History;
Family Business;
Transformation;
Volatility;
Change Management;
Entrepreneurship;
Ethics;
Moral Sensibility;
Values and Beliefs;
Cash Flow;
Insolvency and Bankruptcy;
Financial Liquidity;
Financial Management;
Governance;
Corporate Governance;
Governance Controls;
Leadership;
Leading Change;
Crisis Management;
Negotiation;
Organizational Change and Adaptation;
Family Ownership;
Business and Stakeholder Relations;
Business Strategy;
Travel Industry;
Travel Industry;
Travel Industry;
Travel Industry;
Utah
Applegate, Lynda M., and Matthew G. Preble. "FJ Management Inc." Harvard Business School Case 818-028, September 2017. (Revised January 2019.)
- 03 Dec 2016
- News