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Show Results For
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All HBS Web
(680)
- People (4)
- News (222)
- Research (295)
- Multimedia (2)
- Faculty Publications (174)
- January 2017
- Teaching Note
The Park Hotels: Revitalizing an Iconic Indian Brand
By: Jill Avery and Chekitan S. Dev
Priya Paul, chairwoman of The Park Hotels, an award-winning portfolio of thirteen boutique hotels scattered across India, was in the midst of a brand revitalization program. Landor Associates, a leading brand consultancy, had identified three areas of concern: the...
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- May 2017
- Case
Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund
By: Steven Rogers and Valerie Mosley
Vicki Fuller traveled from a four-room tenement bordering Chicago’s infamous Cabrini-Green housing projects to speaking at conferences around the world and typically holding court wherever she went. As a teenager, she helped raise her siblings. As a Wall Street...
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Keywords:
Change Management;
Transformation;
Public Sector;
Investment Return;
Investment Portfolio;
Governance;
Government Administration;
Employee Relationship Management;
Compensation and Benefits;
Selection and Staffing;
Leading Change;
Mission and Purpose;
Corporate Social Responsibility and Impact;
Organizational Change and Adaptation;
Experience and Expertise;
Asset Management;
Financial Strategy;
Financial Management;
Investment Funds;
Recruitment;
Organizational Culture;
Performance Improvement;
Attitudes;
Trust;
Financial Services Industry;
Financial Services Industry;
United States;
New York (state, US);
New York (city, NY)
Rogers, Steven, and Valerie Mosley. "Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund." Harvard Business School Case 317-044, May 2017.
- 14 Jul 2021
- Blog Post
From Colombia to the District of Columbia: Making an Impact with Paulina Llano (MBA 2022)
Paulina Llano (MBA 2022) has traveled the world for education and business, but Cali, Colombia will always be home. In fact, it has been her family’s home for the past 300 years, so the city, and the country as a whole, are deeply...
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Keywords:
Health Care
- January 2003 (Revised July 2006)
- Exercise
Travelexis.com Role for Jackie Hoff from Travelexis.com
By: Kathleen L. McGinn and Nicole Nasser
Two fictional travel companies, SCOUT and TravelPlanner, engage in competitive bidding to acquire a third party, Travelexis. This exercise consists of three roles, one representative from each of the three companies. It is based on the actual negotiations between...
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McGinn, Kathleen L., and Nicole Nasser. "Travelexis.com Role for Jackie Hoff from Travelexis.com." Harvard Business School Exercise 903-061, January 2003. (Revised July 2006.)
- January 2003 (Revised July 2006)
- Exercise
Travelexis.com Role for Pat Young from SCOUT
By: Kathleen L. McGinn and Nicole Nasser
Two fictional travel companies, SCOUT and TravelPlanner, engage in competitive bidding to acquire a third party, Travelexis. This exercise is consists of three roles, one representative from each of the three companies. It is based on the actual negotiations between...
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McGinn, Kathleen L., and Nicole Nasser. "Travelexis.com Role for Pat Young from SCOUT." Harvard Business School Exercise 903-060, January 2003. (Revised July 2006.)
- January 2003 (Revised July 2006)
- Exercise
Travelexis.com Role for Robin Knight from TravelPlanner.com
By: Kathleen L. McGinn and Nicole Nasser
Two fictional travel companies, SCOUT and TravelPlanner, engage in competitive bidding to acquire a third party, Travelexis. This exercise consists of three roles, one representative from each of the three companies. It is based on the actual negotiations between...
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McGinn, Kathleen L., and Nicole Nasser. "Travelexis.com Role for Robin Knight from TravelPlanner.com." Harvard Business School Exercise 903-059, January 2003. (Revised July 2006.)
- May 2021 (Revised August 2021)
- Case
Airbnb During the Pandemic: Stakeholder Capitalism Faces a Critical Test
By: Benjamin C. Esty and Allison Ciechanover
As the COVID pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the sudden...
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Keywords:
COVID-19 Pandemic;
Business and Stakeholder Relations;
Corporate Governance;
Crisis Management;
Leadership;
Digital Platforms;
Corporate Social Responsibility and Impact;
Mission and Purpose;
Value Creation;
Decision Making;
Goals and Objectives;
Cross-Cultural and Cross-Border Issues;
Travel Industry;
Travel Industry;
Travel Industry;
United States
Esty, Benjamin C., and Allison Ciechanover. "Airbnb During the Pandemic: Stakeholder Capitalism Faces a Critical Test." Harvard Business School Case 221-050, May 2021. (Revised August 2021.)
- Research Summary
Other research activities
Apart from my dissertation research on the EU ETS, I am interested in topics such as foreign direct investment, global strategy, institutions and sustainability. I am currently working with several faculty members at Harvard Business School on issues ranging from... View Details
- April 2010
- Supplement
The Auction for Travelport (B)
By: Andrei Hagiu and Misha Sanwal
This short case presents the epilogue of The Auction for Travelport (A). Blackstone decided to bid on its own, acquired Travelport for $4.3 billion and subsequently went on to acquire another GDS, Travelspan, for $1.4 billion. It then merged the two GDSs and partially...
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Keywords:
Competitive Advantage;
Value Creation;
Private Equity;
Mergers and Acquisitions;
Industry Structures;
Initial Public Offering;
Capital Markets;
Market Transactions;
Change;
Auctions;
Travel Industry
Hagiu, Andrei, and Misha Sanwal. "The Auction for Travelport (B)." Harvard Business School Supplement 710-475, April 2010.
- January 1994 (Revised April 1995)
- Case
Judo Economics
The early 1990s saw a new wave of start-ups in the U.S. airline business. One entrant, Kiwi International Air Lines, took to the skies in September 1992 with a strategy of attracting small-business travelers looking to save money but lacking the flexibility to book in...
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Keywords:
Market Entry and Exit;
Competitive Advantage;
Business Startups;
Air Transportation Industry;
Air Transportation Industry
Brandenburger, Adam M., and Julia Kou. "Judo Economics." Harvard Business School Case 794-103, January 1994. (Revised April 1995.)
- April 2005 (Revised June 2005)
- Compilation
Boeing 787: The Dreamliner
By: Richard L. Nolan and Suresh Kotha
Boeing dominated the commercial airline manufacturing business since bringing out the first commercial airline jet airliner. But in 2005, it delivered fewer new planes than its fast-moving competitor, Airbus. Boeing responded by transforming its manufacturing business...
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Keywords:
Competitive Strategy;
Risk Management;
Organizational Change and Adaptation;
Air Transportation Industry;
Air Transportation Industry;
United States
Nolan, Richard L., and Suresh Kotha. "Boeing 787: The Dreamliner." Harvard Business School Compilation 305-101, April 2005. (Revised June 2005.)
- March 2021 (Revised March 2021)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that...
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Keywords:
September 11;
Corporate Entrepreneurship;
Business Growth and Maturation;
Disruption;
Decisions;
Job Cuts and Outsourcing;
Growth Management;
Digital Platforms;
Problems and Challenges;
Risk and Uncertainty;
Expansion;
Internet and the Web;
Leading Change;
Leadership Style;
Air Transportation Industry;
Air Transportation Industry;
San Francisco
- 28 Mar 2018
- Blog Post
Event Planning for Recruiting Success - Part 1
Hosting a company recruiting event is a great way to build brand awareness and engage with HBS students. At the same time, we know that event planning requires a commitment from your team in preparing materials, securing speakers, advertising, and in many cases View Details
Keywords:
All Industries
- June 2009 (Revised October 2011)
- Case
Mina O'Reilly at Logan Airport's TSA
By: Michel Anteby and Erin McFee
Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,...
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Keywords:
Corporate Accountability;
Employee Relationship Management;
Organizational Culture;
Air Transportation;
Air Transportation Industry;
Boston
Anteby, Michel, and Erin McFee. "Mina O'Reilly at Logan Airport's TSA." Harvard Business School Case 409-116, June 2009. (Revised October 2011.)
- 20 Nov 2014
- Blog Post
An update from the Hospitality Club
to be bigger than ever. We are partnering with the Real Estate Club and will have joint panels of great industry leaders. It will be on March 29th, 2015 and we are already starting to work on it. Keaw Poopichapong, Chief Operating...
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- 29 May 2013
- Blog Post
“A place to grow personally and professionally.” - Yolanda Anton
Every individual is a prism with many faces. This is why, when HBS requested a short introduction of me, my mind went blank. Who should I talk about? Should I talk about the certified project manager who led teams up to 10 people facing multicultural challenges? Or...
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- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when...
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Keywords:
Internet and the Web;
Perception;
Valuation;
Service Delivery;
Consumer Behavior;
Performance Effectiveness;
Customer Satisfaction;
Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- July 2009 (Revised August 2011)
- Case
What Happened at Citigroup? (A)
By: Clayton S. Rose and Aldo Sesia
What went wrong at Citigroup? In 1998, the Travelers Group and Citicorp merged to create Citigroup Inc., considered the first true global "financial supermarket" and a business model to be envied, feared, and emulated. By year-end 2006 the firm had a market...
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Keywords:
Mergers and Acquisitions;
Business Model;
Decision Choices and Conditions;
Globalized Firms and Management;
Leadership;
Risk Management;
Failure;
Financial Services Industry
Rose, Clayton S., and Aldo Sesia. "What Happened at Citigroup? (A)." Harvard Business School Case 310-004, July 2009. (Revised August 2011.)
- May 1993 (Revised July 1995)
- Case
Air Miles
By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets...
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Keywords:
Marketing Strategy;
Service Delivery;
Market Entry and Exit;
Adaptation;
Product Launch;
Service Industry;
Canada;
United Kingdom;
United States
Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)
- June 2016
- Article
Understanding Online Hotel Reviews Through Automated Text Analysis
By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for...
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Keywords:
Hotel Reviews;
Natural Language Processing;
Information Technology;
Service Operations;
Accommodations Industry;
Moscow
Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.