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- All HBS Web (896)
- Faculty Publications (387)
- December 1985
- Case
Water Meter Industry in 1982
Porter, Michael E. "Water Meter Industry in 1982." Harvard Business School Case 386-128, December 1985.
- spring 1990
- Book Review
Review of Technology and Transformation in the American Electric Utility Industry, by Richard F. Hirsh
By: Willis Emmons
Emmons, Willis. "Review of Technology and Transformation in the American Electric Utility Industry, by Richard F. Hirsh." Business History Review 64, no. 1 (spring 1990): 184–186.
- 15 Nov 2018
- Book
Can the Global Food Industry Overcome Public Distrust?
JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in...
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- 30 Mar 2021
Industry Spotlight Series: From Automotive to HBS
Please join us for a virtual panel discussion highlighting Harvard Business School students formerly working in the Automotive Industry. Hear what a day in the life of an HBS student is like, how they plan to utilize their MBA, and maybe...
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- 18 Mar 2021
Industry Spotlight Series: From Retail to HBS
Please join us for a virtual panel discussion highlighting Harvard Business School students formerly working in the Retail Industry. Hear what a day in the life of an HBS student is like, how they plan to utilize their MBA, and maybe even...
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- 2023
- Working Paper
Can Digitalization Improve Public Services? Evidence from Innovation in Energy Management
By: Robyn C. Meeks, Jacquelyn Pless and Zhenxuan Wang
This paper examines how digitalization impacts public service provision through a study of the U.S. power sector. We exploit the staggered timing of electric utilities’ investments in “smart” meters and find that electricity losses per unit sold decrease by 3.6%. This...
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Keywords:
Electric Utility;
Energy Management;
Smart Meters;
Energy;
Climate Change;
State Ownership;
Private Ownership;
Technology Adoption;
Energy Industry;
Energy Industry;
United States
Meeks, Robyn C., Jacquelyn Pless, and Zhenxuan Wang. "Can Digitalization Improve Public Services? Evidence from Innovation in Energy Management." MIT CEEPR Working Paper Series, No. 2023-22, December 2023.
- 2007
- Working Paper
How to Capture Value from Innovation: Shaping Intellectual Property and Industry Architecture
By: Gary P. Pisano and David J. Teece
In making strategic decisions about how to capture value from innovation, managers often look at two critical domains—the intellectual property environment and the architecture of the industry—as beyond their control. Yet, the intellectual property environment and the...
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- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with...
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Keywords:
Capacity Utilization;
Supply & Demand;
Operations Management;
Customer Service;
Management;
Demand and Consumers;
Service Operations;
Order Taking and Fulfillment;
Performance Capacity;
Customer Satisfaction;
Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Real Estate Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information Technology Materials Real...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Information Technology Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information Technology...
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- Web
Challenges and Opportunities in the Restaurant Industry - Course Catalog
HBS Course Catalog Challenges and Opportunities in the Restaurant Industry Course Number 1564 Senior Lecturer Michael S. Kaufman Executive Fellow Andy Pforzheimer Spring; Q3Q4; 3.0 credits25 SessionsTwo brief graded class exercises; Exam...
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- Book Review
Review of Power Loss: The Origins of Deregulation and Restructuring in the American Electric Utility System, by Richard F. Hirsh
By: Willis Emmons
Emmons, Willis. "Review of Power Loss: The Origins of Deregulation and Restructuring in the American Electric Utility System, by Richard F. Hirsh." Journal of Economic Literature 39, no. 3 (September 2001): 941–943.
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
band together to lobby for government support, the concerns of restaurant owners and the unique realities and concerns of their industry remain largely unaddressed by government programs designed to help small businesses. Two months into...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Healthcare Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information Technology Materials Real...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Telecommunication Services Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information Technology...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Consumer Discretionary Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information Technology...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Financials Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information Technology Materials Real...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Utilities Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials Information...
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- 16 Mar 2021
Industry Spotlight Series: From Food & Beverage CPG to HBS
Please join us for a virtual panel discussion highlighting Harvard Business School students formerly working in the Food & Beverage CPG Industry. Hear what a day in the life of an HBS student is like, how they plan to utilize their MBA,...
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- Web
Global Industry Bubble Watch - Behavioral Finance & Financial Stability
Data Global Industry Bubble Watch Download Data Set in Excel View Sector: Industrials Consumer Discretionary Consumer Staples Energy Financials Healthcare Industrials...
View Details