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Show Results For
-
All HBS Web
(7,058)
- People (20)
- News (961)
- Research (5,122)
- Events (2)
- Multimedia (6)
- Faculty Publications (4,202)
- 04 Jun 2001
- What Do You Think?
What’s the Future of the Subscription Model?
value of their lifetime revenue streams, can provide a strong incentive for continued product and service excellence. At the same time that former manufacturing enterprises are adopting the subscription model, it appears that media and...
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by James Heskett
- 01 Oct 1997
- News
L.E. Simmons
Simmons & Company, an investment banking firm specializing in the oil field service industry. "It's a fascinating industry that encompasses all the businesses that manufacture a product or provide a View Details
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Deborah E. Blagg
- November 2019 (Revised December 2019)
- Case
Marcus by Goldman Sachs
By: Rory McDonald, Samir Junnarkar and David Lane
Five years on from the 2008 financial crisis, Goldman Sachs remained wounded. Revenues at the global investment bank had stagnated below pre-crisis levels, and the firm had yet to rebound from a substantial decline in securities-trading revenues. Marcus by Goldman...
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Keywords:
Corporate Entrepreneurship;
Banks and Banking;
Innovation Leadership;
Growth and Development Strategy;
Growth Management;
Organizational Culture;
Financial Services Industry;
United Kingdom
McDonald, Rory, Samir Junnarkar, and David Lane. "Marcus by Goldman Sachs." Harvard Business School Case 620-005, November 2019. (Revised December 2019.)
- March 2023
- Case
Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (A)
By: Linda A. Hill and Emily Tedards
In 2018, Ana Owczarzak was appointed to lead Google Ads' new innovation and accelerator team - the Sales Acceleration and Innovation Labs (SAIL). The purpose of SAIL was to offer testing and incubation services for individuals within Google Ads who were developing new...
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Keywords:
Innovation Leadership;
Innovation Strategy;
Organizational Design;
Technology Industry;
Technology Industry;
Technology Industry;
United States
Hill, Linda A., and Emily Tedards. "Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (A)." Harvard Business School Case 423-076, March 2023.
- Web
Educational Records Name Change - MBA
the Alumni Web site, or call 617.495.6438 for more information. You have two options on how your name will be filed in MBA Registrar Services records: Keep the name under which you were registered as a...
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- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
sustained growth while pursuing a strong export orientation provided the empirical backdrop for this approach. Government policy to achieve export-led growth is then essentially about findings ways to increase the ability to sell domestically produced goods and View Details
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by Christian Ketels
- 25 May 2021
- Research & Ideas
White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?
services to e-commerce platforms like eBay and Uber. “If other companies invest in building similar race-blind algorithms, that may even the playing field for users,” Zhang says. Without AI, white hosts earn more Airbnb has faced...
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- Article
Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006
By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci
Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.
In September 2000, the positions of Ohio State University (OSU) senior vice... View Details
Keywords:
Employee Relationship Management;
Customer Value and Value Chain;
Organizational Structure;
Performance Improvement;
Customer Satisfaction;
Organizational Change and Adaptation;
Leading Change;
Service Delivery;
Satisfaction;
Health Care and Treatment;
Health Industry;
Ohio
Schlesinger, Leonard A., Fred Sanfilippo, Neeli Bendapudi, and Anthony Rucci. "Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006." Academic Medicine 83, no. 9 (September 2008).
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
Frederick Taylor's application of scientific methods to the study of physical labor had begun to be extended to the organization of industry as well as to spheres such as higher education and government. While Taylorism was quickly...
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- Web
Gender & Race in Organizations Research Group - Race, Gender & Equity
the services they deliver. Kathleen McGinn Kathleen L. McGinn is the Cahners-Rabb Professor of Business Administration at Harvard Business School. Professor McGinn studies the role of gender and social class at work, at home, and in...
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- 25 Apr 2024
- News
Origin Stories
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up...
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- 30 Jan 2018
- First Look
January 30, 2018
Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of...
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Sean Silverthorne
- 24 May 2018
- Research & Ideas
Distance Still Matters in Business, Despite the Internet
Lalocracio Location has always been a vital resource in business. “Location, location, location,” as they say in real estate. But then along came the internet in the 1980s, and suddenly distance-related business costs collapsed for transactions, communications,...
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by Sean Silverthorne;
Transportation;
Telecommunications;
Shipping;
Publishing;
Technology
- Web
Cumnock Hall | About
well-appointed offices and support services for HBS emeriti professors. The Center offers a wide array of amenities to retired emeriti faculty at HBS. These features include office space, equipment use, archival document storage,...
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- Web
Alumni Spotlight: Cissy Chen (MBA 2019) - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- 01 Jun 1998
- News
Simmons Family Endows Professorship
and in our success as a family," notes L.E. Simmons (MBA '72), founder of L.E. Simmons & Associates in Houston, which manages a private equity fund that invests in the oil service industry. "We all believe in and support what Kim Clark is...
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- January 2018 (Revised January 2020)
- Case
People Analytics at McKinsey
By: Jeffrey T. Polzer and Olivia Hull
A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that...
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Keywords:
Talent and Talent Management;
Customer Relationship Management;
Forecasting and Prediction;
Cost Management;
Human Resources;
Employees;
Recruitment;
Retention;
Selection and Staffing;
Measurement and Metrics;
Performance;
Performance Capacity;
Performance Efficiency;
Performance Evaluation;
Performance Improvement;
Consulting Industry;
Consulting Industry
Polzer, Jeffrey T., and Olivia Hull. "People Analytics at McKinsey." Harvard Business School Case 418-023, January 2018. (Revised January 2020.)
- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
March 27, 2017 Harvard Business Review How the Water Industry Learned to Embrace Data By: Cespedes, Frank V., and Amir Peleg Abstract—Most current talk about “big data” seems to assume the disintermediation or replacement of physical...
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by Sean Silverthorne
- June 2021
- Case
The Canada Pension Plan Investment Board (CPP Investments): April 2021
By: Josh Lerner, Reza Satchu and Alys Ferragamo
The Canada Pension Plan Investment Board (CPPIB) is one of the largest pools of investment capital in the world and follows a rigorous “Total Portfolio Framework” in its approach to investment management. In April of 2021, John Graham was just two months into his role...
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Keywords:
Pension Funds;
Investment Strategy;
Capital Markets;
Financial Strategy;
Investment;
Asset Management;
Financial Institutions;
Private Equity;
Growth and Development Strategy;
Investment Portfolio;
Assets;
Financial Markets;
Financial Services Industry;
Canada
Lerner, Josh, Reza Satchu, and Alys Ferragamo. "The Canada Pension Plan Investment Board (CPP Investments): April 2021." Harvard Business School Case 821-125, June 2021.
- January – February 2008
- Article
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with...
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Keywords:
Customer Focus and Relationships;
Governance Compliance;
Retention;
Standards;
Service Operations;
Business Processes;
Retail Industry;
United States
Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.