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- News (22)
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All HBS Web
(57)
- News (22)
- Research (28)
- Multimedia (3)
- Faculty Publications (10)
- Forthcoming
- Article
Dynamic Silos: Increased Modularity and Decreased Stability in Intra-organizational Communication Networks During the COVID-19 Pandemic
By: Tiona Zuzul, Emily Cox Pahnke, Jonathan Larson, Christopher White, Patrick Bourke, Nicholas Caurvina, Neha Parikh Shah, Fereshteh Amini, Youngser Park, Joshua Vogelstein, Jeffrey Weston and Carey E. Priebe
Workplace communications around the world were drastically altered by COVID-19, related work-from-home orders, and the rise of remote work. To understand these shifts, we analyzed aggregated, anonymized metadata from over 360 billion emails within 4,361 organizations...
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Zuzul, Tiona, Emily Cox Pahnke, Jonathan Larson, Christopher White, Patrick Bourke, Nicholas Caurvina, Neha Parikh Shah, Fereshteh Amini, Youngser Park, Joshua Vogelstein, Jeffrey Weston, and Carey E. Priebe. "Dynamic Silos: Increased Modularity and Decreased Stability in Intra-organizational Communication Networks During the COVID-19 Pandemic." Management Science (forthcoming).
- 2016
- Working Paper
Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity
By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus...
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Keywords:
Strategic Servers;
On-demand Economy;
Independent Capacity;
Distributed Systems;
Uber;
Service Operations;
Performance Capacity
Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Working Paper, June 2016.
- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to...
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by Rachel Layne
- 09 May 2023
- Research & Ideas
Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture
part in offering remote work. While one company may offer work-from-home options, a competitor may not, the authors found. Take the automotive industry. In 2019, almost no jobs from Honda, GM, Ford, or Tesla promoted the possibility of...
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by Rachel Layne
- 14 Sep 2023
- Research & Ideas
Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?
authors found that the effects were strongest for women and men who were parents themselves, suggesting that working mothers modelled the work-home juggle successfully, showing their sons and daughters that it could be done and how. Not stay-at-home—but View Details
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by Kara Baskin
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to...
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by Dina Gerdeman
- 06 Sep 2022
- Research & Ideas
Does Hybrid Work Actually Work? Insights from 30,000 Emails
rated the productivity of workers on a seven-point scale from “unsatisfactory” to “excellent” in categories such as ability, cooperation, job knowledge, creativity, productivity, and quality of work. Hybrid is the right balance In all three categories—number of emails...
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by Ben Rand
- 16 Mar 2023
- Research & Ideas
Why Business Travel Still Matters in a Zoom World
person or virtually, but on the same schedule—especially as work-from-home policies increase and the global workforce scatters. “If you’re living in San Francisco, and your colleague is living in Vancouver, and you both speak excellent...
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- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
hybrid—version that gained acceptance (at least for coders) in tech companies like Cisco Systems and Sun Microsystems 30 years ago. The pandemic surge in work-from-home has morphed in some organizations into hybrid work strategies that...
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by James Heskett
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
a work-from-home regime to WFA. Beyond improved productivity (under some conditions), WFA might enable companies to hire beyond their local labor markets and reduce real estate and utilities costs. As companies grapple with workers...
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by Kristen Senz
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
new level Many of the changes companies will make in the short term are obvious: dramatically reduced travel, more work-from-home opportunities for white-collar workers, and changes in business operations to reduce human contact and to...
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by Dina Gerdeman
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
workers have continued working remotely as these companies started to resume normal operations, and flexible work-from-home arrangements are likely to become a permanent policy after the crisis. Consistent with past research, this forced...
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by Hong Luo and Alberto Galasso
- 23 Jun 2022
- Research & Ideas
All Those Zoom Meetings May Boost Connection and Curb Loneliness
of Virginia’s Darden School of Business. The joy of meetings The results are good news for businesses implementing work-from-home policies, suggesting that workers can combat loneliness by engaging in virtual activities without having to...
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by Michael Blanding
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
employees, even those not impacted directly. HR firm Korn Ferry provides thoughts on communicating with employees during these challenging situations. Executives should demonstrate “empathy for disruption.” Support employees in coping with the View Details
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by Boris Groysberg and Sarah Abbott
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
respective roles and how they have been contributing to team goals. Team members should be candid about how the work-from-home format has affected their productivity. Some may need assistance getting familiar with mediating tools. Some...
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by Tsedal Neeley
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
the ability to move them toward newly designed roles in which these skills could be useful during lockdowns, such as online marketing. For some firms, the forced work-from-home period has also been an opportunity to upskill employees, for...
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- 22 Jun 2021
- News
Looking at Losses in Gender Equity in Post-COVID Canada
conversation covered a range of issues, including the new $30 billion Canadian child care budget, which Collenette called “potentially transformative,” the likelihood that work-from-home arrangements will persist, the ways men can support...
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- 26 Mar 2020
- Blog Post
The Road Untraveled: VC Perspectives on COVID-19
longer, and cost more than most teams realize. 3) Mental health is critical. Listen to your employees and allow them to guide the community building efforts through this period. They are the ones who will build each other up and allow for business to continue to grow...
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- 25 Feb 2020
- News
The Influence of Geography on Work and Innovation
individual’s preferences. Regardless of their decision, the patent examiners were 4.4 percent more productive than their work-from-home peers. The future may be entirely remote for some companies, says Choudhury, who is currently writing...
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April White
- 01 Jun 2020
- News
Staying the Course
workplace disruptions all companies have faced. DreamBox, which is based in metropolitan Seattle, the epicenter of the first-known US outbreak of COVID-19, was among the first wave of companies to transition to a fully work-from-home...
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