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- News (6)
- Research (42)
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- Faculty Publications (21)
Show Results For
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All HBS Web
(63)
- News (6)
- Research (42)
- Events (1)
- Multimedia (1)
- Faculty Publications (21)
- 2022
- Working Paper
Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing
By: Kirk Bansak and Elisabeth Paulson
This study proposes two new dynamic assignment algorithms to match refugees and asylum seekers to geographic localities within a host country. The first, currently implemented in a multi-year pilot in Switzerland, seeks to maximize the average predicted employment...
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Bansak, Kirk, and Elisabeth Paulson. "Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing." Harvard Business School Working Paper, No. 23-048, January 2022.
- June 2020 (Revised May 2022)
- Case
Vanguard Retail Operations (A)
By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or...
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Keywords:
Pooling;
Generalist Model;
Specialist Model;
Operations;
Service Operations;
Management;
Job Design and Levels;
Financial Services Industry;
United States
Shih, Willy C., and Antonio Moreno. "Vanguard Retail Operations (A)." Harvard Business School Case 620-104, June 2020. (Revised May 2022.)
- 09 Mar 2023
- HBS Seminar
Gerard Cachon, Wharton
- 2017
- Working Paper
Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance
By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload, individuals can increase their service time, up to a point, to complete work more...
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KC, Diwas S., Bradley R. Staats, Maryam Kouchaki, and Francesca Gino. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance." Harvard Business School Working Paper, No. 17-112, June 2017.
- June 2020 (Revised August 2020)
- Supplement
Vanguard Retail Operations (B)
By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or...
View Details
Keywords:
Pooling;
Generalist Model;
Specialist Model;
Service Operations;
Management;
Financial Services Industry;
United States
Shih, Willy C., and Antonio Moreno. "Vanguard Retail Operations (B)." Harvard Business School Supplement 620-105, June 2020. (Revised August 2020.)
- Web
Business Fundamentals Course - CORe | HBS Online
taking the three-hour CORe final exam. In the standard versions of CORe—10-week and 12-week cohorts—you should be prepared to spend more time per week on the program. Although we have smoothed out the workload as evenly as possible, you...
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- Forthcoming
- Article
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure...
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Lane, Jacqueline N., Karim R. Lakhani, and Roberto Fernandez. "Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs." Organization Science (forthcoming). (Pre-published online May 31, 2023.)
- 2023
- Working Paper
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure...
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Keywords:
STEM;
Selection and Staffing;
Gender;
Prejudice and Bias;
Training;
Equality and Inequality;
Competency and Skills
Lane, Jacqueline N., Karim R. Lakhani, and Roberto Fernandez. "Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs." Harvard Business School Working Paper, No. 23-066, April 2023. (Accepted by Organization Science.)
- 01 Mar 2013
- Working Paper Summaries
Hurry Up and Wait: Differential Impacts of Congestion, Bottleneck Pressure, and Predictability on Patient Length of Stay
- 31 Jan 2014
- Working Paper Summaries
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
- 18 Apr 2013
- Working Paper Summaries
The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay
- Web
Frequently Asked Questions | HBS Online
outside the platform or preparing for and taking the three-hour CORe final exam. In the standard versions of CORe—10-week and 12-week cohorts—you should be prepared to spend more time per week on the program. Although we have smoothed out the View Details
- 15 Feb 2022
- Book
When Working Harder Doesn’t Work, Time to Reinvent Your Career
notice that I am not as sharp as I used to be. Other people receive the social and professional attention I used to receive. I have to decrease my workload and step back from daily activities I once completed with ease. I am no longer...
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by Avery Forman
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
attendance and behavior, asked some workers to reapply for their jobs, and gave what seemed like unmanageable workloads to others. Some employees returned from vacation to find that a company car, badge, or desk had been stripped from...
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by Michael Blanding
- 03 Dec 2021
- Blog Post
Physicians Off the Beaten Path
guests they have interviewed. “The workload is very high so you don’t get exposure to other career opportunities. The path is a very siloed trajectory. That’s how we think about exposure,” says Faraz. “There is far more to medicine than...
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- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
tougher time getting work done than others. Whenever possible, managers should trust workers to make decisions about what they can and cannot accomplish, Neeley says. And based on input from employees, managers may want to evaluate each employee’s View Details
Keywords:
by Dina Gerdeman
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
were instituted, the company’s most productive salespeople left the firm at a significantly higher rate (28 percent) than other agents. The result was a 6 percent sales decline. However, among those who stayed, their workloads did not...
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by Boris Groysberg and Sarah Abbott
- 03 Dec 2015
- Blog Post
4 Things You Need to Know About Independent Projects
project I would say it's definitely workload intensive. My fall IP took quite a bit of time in clumps, including many hours over winter break, whereas my spring IP was much gentler on my time. Consider that time commitment when you are...
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- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
time they tried a big change (in their case, the "customer centric" initiative), they were unsuccessful, and some of the consequences (impossible workloads for a while, a few good people's careers derailed) were very unpleasant....
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Keywords:
by John Kotter & Lorne A. Whitehead
- Web
Scaling Work - Research Computing Services
As the Odyssey cluster uses a different workload manager, the code has been adapted to the workload manager on the HBS compute grid. This page is intended to help you with running parallel MATLAB codes on...
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