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All HBS Web
(1,063)
- Faculty Publications (272)
- September 2002 (Revised November 2002)
- Case
Transformation at the IRS
By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change...
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Keywords:
Service Delivery;
Service Operations;
Organizational Structure;
Taxation;
Organizational Culture;
Transformation;
Public Administration Industry;
United States
Edmondson, Amy C., Frances X. Frei, and Corey B. Hajim. "Transformation at the IRS." Harvard Business School Case 603-010, September 2002. (Revised November 2002.)
- September 2002
- Article
Situated Knowledge and Learning in Dispersed Teams
By: Deborah Sole and Amy Edmondson
Sole, Deborah, and Amy Edmondson. "Situated Knowledge and Learning in Dispersed Teams." British Journal of Management 13 (September 2002): S17–S34.
- 2002
- Working Paper
How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization
By: Sandra E. Cha and Amy C. Edmondson
Cha, Sandra E., and Amy C. Edmondson. "How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." Harvard Business School Working Paper, No. 03-013, July 2002. (Revised October 2003.)
- 2002
- Working Paper
Framing for Learning: Lessons in Successful Technology Implementation
By: Amy C. Edmondson
Edmondson, Amy C. "Framing for Learning: Lessons in Successful Technology Implementation." Harvard Business School Working Paper, No. 02-094, June 2002.
- 2002
- Working Paper
Managing the Risk of Learning: Psychological Safety in Work Teams
By: Amy C. Edmondson
Edmondson, Amy C. "Managing the Risk of Learning: Psychological Safety in Work Teams." Harvard Business School Working Paper, No. 02-062, March 2002.
- March – April 2002
- Article
The Local and Variegated Nature of Learning in Organizations: A Group-Level Perspective
By: Amy C. Edmondson
Edmondson, Amy C. "The Local and Variegated Nature of Learning in Organizations: A Group-Level Perspective." Organization Science 13, no. 2 (March–April 2002): 128–146.
- 2002
- Article
Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior
By: A. L. Tucker and Amy C. Edmondson
- 2002
- Article
When Problem Solving Prevents Organizational Learning
By: Anita L. Tucker, Amy C. Edmondson and Steven Spear
Tucker, Anita L., Amy C. Edmondson, and Steven Spear. "When Problem Solving Prevents Organizational Learning." Journal of Organizational Change Management 15, no. 2 (2002). (Best paper proceedings, Academy of Management Conference, Healthcare Management Division.)
- November 2001
- Teaching Note
Catalyst Medical Solutions (TN)
By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Teaching Note for (9-601-014).
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Keywords:
Medical Devices and Supplies Industry
- October 2001
- Supplement
R&R
By: Howard H. Stevenson and Amy Blitz
Outlines alternative mechanisms for getting into business. Shows the means by which an experienced entrepreneur can gain control over the necessary resources to lower the fixed costs of business entry. Provides a mechanism for discussing the role of experience,...
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- September 2001
- Background Note
Financial Reporting Environment, The
Provides a framework for understanding the role of financial reporting and various intermediaries as mechanisms for reducing both adverse selection and moral hazard problems in capital markets. Financial reports reduce adverse selection by providing basic information...
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Keywords:
Financial Reporting;
Financial Statements;
Capital Markets;
Venture Capital;
Corporate Disclosure;
Conflict of Interests
Healy, Paul M., Amy P. Hutton, Robert S. Kaplan, and Krishna G. Palepu. "Financial Reporting Environment, The." Harvard Business School Background Note 102-029, September 2001.
- June 2001
- Article
Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery
By: Gary P. Pisano, Richard Bohmer and Amy C. Edmondson
Pisano, Gary P., Richard Bohmer, and Amy C. Edmondson. "Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery." Management Science 47, no. 6 (June 2001): 752.
- 2001
- Working Paper
Situated Knowledge and Learning in Dispersed Teams
By: Deborah Sole and Amy C. Edmondson
- October 2000 (Revised October 2000)
- Case
Off-Balance Sheet Leases in the Restaurant Industry
By: Amy P. Hutton, Paul M. Healy and Jacob Cohen
Amid mounting concern by credit agencies about off-balance sheet liabilities, an analyst for one of the leading credit-rating agencies has been asked to make a presentation about off-balance sheet liabilities, the strategic analysis behind leasing versus purchasing...
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Keywords:
Fair Value Accounting;
Property;
Leasing;
Financial Statements;
Capital Structure;
Credit;
Financial Services Industry
Hutton, Amy P., Paul M. Healy, and Jacob Cohen. "Off-Balance Sheet Leases in the Restaurant Industry." Harvard Business School Case 101-033, October 2000. (Revised October 2000.)
- Book Review
Book Review of The Innovation Journey by Van de Ven, Polley, Garud and Venkataraman
By: Amy C. Edmondson
Keywords:
Innovation and Invention
Edmondson, Amy C. "Book Review of The Innovation Journey by Van de Ven, Polley, Garud and Venkataraman." Academy of Management Review 25, no. 4 (October 2000).
- Book Review
Book Review of Theory and Research on Small Groups edited by R. Scott Tindale et al.
By: Amy C. Edmondson
Edmondson, Amy C. "Book Review of Theory and Research on Small Groups edited by R. Scott Tindale et al." Administrative Science Quarterly 45, no. 3 (September 2000).
- July 2000
- Teaching Note
GM Powertrain TN
By: Amy C. Edmondson and Naomi Atkins
Teaching Note for (9-698-008).
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- 2000
- Working Paper
Experience Versus Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery
By: Gary Pisano, Richard M.J. Bohmer and Amy C. Edmondson
Pisano, Gary, Richard M.J. Bohmer, and Amy C. Edmondson. "Experience Versus Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery." Harvard Business School Working Paper, No. 00-036, June 2000.
- March 2000 (Revised January 2001)
- Case
First USA and Internet Marketing
By: Rajiv Lal and Amy H. Nelson
Explores First USA's decision to use the Internet for acquiring customers. Tom Brenner needs to decide on the terms of the deals demanded by the portals and justify the recommendations to his boss.
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Keywords:
Digital Marketing;
Decision Choices and Conditions;
Resource Allocation;
Marketing Strategy;
Internet and the Web
Lal, Rajiv, and Amy H. Nelson. "First USA and Internet Marketing." Harvard Business School Case 500-043, March 2000. (Revised January 2001.)
- 1999
- Working Paper
It's Not the Seed, It's the Soil: Social Psychological Influences on Outcomes of Organizational Change Programs
By: Amy C. Edmondson and Anita Williams Woolley