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All HBS Web
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- News (49)
- Research (145)
- Multimedia (6)
- Faculty Publications (127)
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Rajiv Lal
Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details
Interview with Rajiv Lal
Rajiv Lal talks to Mint about the challenges Indian retailers face, issues of profitability and impact of FDI on kirana stores.
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
markets is a sector notorious for its lack of differentiation between players. Once location has played out its magic, retailers tend to get squeezed in a business characterized by the infernal duo of low margin and high fixed cost. In...
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- 01 Mar 2003
- News
Naina Lal Kidwai
Raised in Mumbai and Delhi, Naina Lal Kidwai (MBA ’82) went away to school in Simla, in the Himalayas, and has conducted her career at similarly lofty heights ever since. A Delhi University alumna and the first Indian woman to graduate...
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- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
declined or held flat, and return on invested capital (ROIC) has suffered dramatically. This decline in ROIC has been exacerbated by the significant growth in store square footage before the recession. Retail store count exploded through...
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- 15 May 2015
- Working Paper Summaries
Mobile Money Services-Design and Development for Financial Inclusion
- Research Summary
Bricks and Clicks: The Effect of Store Assortment on E-tail Format (with R. Lal and E. Ofek)
An often neglected aspect in existing studies of the Internet selling process is the high volume of product returns. Such returns reflect a major logistic expenditure on behalf of companies that sell over the net. The problem is reduced when consumers shop in physical...
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- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
business strategy 101 for most entrepreneurs, so why have so many mobile money service offerings failed? It’s a question being studied by Rajiv Lal, the Stanley Roth, Sr. Professor of Retailing at Harvard...
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- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
however, is only the beginning of what is possible through the IoT. “What you see in the consumer domain is interesting, but it’s not where the economic action is,” says Rajiv Lal, the Stanley Roth Sr. Professor of Retailing at Harvard...
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- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
backfire. Sales last year fell 25 percent, resulting in a net loss of $985 million, and the blood-letting continued in quarterly results released this week. In a recent interview, Harvard Business School marketing expert Rajiv Lal, the...
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- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
of our interview with authors Rajiv Lal and José B. Alvarez, they discuss what the future of storefront retailing looks like and how its transformation will also change the economy and society. Sean...
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- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
written by Lal with HBS colleague David Bell, was published in Quantitative Marketing and Economics last June. Lal discusses his findings with Manda Salls. Salls: Frequent...
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- 05 Mar 2012
- Research & Ideas
Is JC Penney’s Makeover the Future of Retailing?
haircuts?), are scheduled to debut in 2013. Johnson expects the transformation to be complete by 2015. "All department stores either rise or fall on their ability to execute a strategy," Lal says. "These are...
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- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
three-part interview with Harvard Business School Marketing professors Rajiv Lal and José B. Alvarez, they discuss who is winning this revolution and which brands appear to be losing ground. Sean...
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- Web
Courses by Title - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 23 Apr 2024 By Course Title View by Unit | View by Course Title | View by Faculty | View...
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- Web
Courses by Faculty - Course Catalog
Spring2025 Q3Q4 3.0 Rembrand Koning Strategy for Entrepreneurs Strategy,Entrepreneurial Management Spring2025 Q3Q4 3.0 Joshua Lev Krieger Tough Tech Ventures Entrepreneurial Management Spring2025 Q3Q4 3.0 ^ back to top L Course Title Area Term Quarter Credits View Details
- Web
Courses by Faculty Unit - Course Catalog
3.0 Unpacking the US-China Rivalry Andy Zelleke Fall2024 Q1 1.5 Marketing Course Title Faculty Name Term Quarter Credits B2B Sales and Distribution Rajiv Lal Lou Shipley Spring2025 Q3 1.5 The Business of...
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- Web
Courses by Faculty Unit - Course Catalog
3.0 Unpacking the US-China Rivalry Andy Zelleke Fall2024 Q1 1.5 Marketing Course Title Faculty Name Term Quarter Credits B2B Sales and Distribution Rajiv Lal Lou Shipley Spring2025 Q3 1.5 The Business of...
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- 28 Mar 2011
- News
Future of India's Retail Market
- 27 Feb 2015
- News