Show Results For
-
All HBS Web
(12,044)
- People (21)
- News (3,790)
- Research (6,894)
- Events (60)
- Multimedia (63)
- Faculty Publications (5,606)
Show Results For
-
All HBS Web
(12,044)
- People (21)
- News (3,790)
- Research (6,894)
- Events (60)
- Multimedia (63)
- Faculty Publications (5,606)
- November 1999
- Background Note
Operating Segment Disclosures
- Teaching Interest
Startup Operations
- June 2001
- Teaching Note
Retail Operations TN
- 2020
- Other Unpublished Work
An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis
- TeachingInterests
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Article
Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits
- Teaching Interest
Technology and Operations Management
- 01 Jul 2021
- Video
Thank You HBS Operations
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. Topics include digital marketplaces, technology, and data science.
View Details- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- 04 Jan 2016
- Video
HBS Operations Administrative Services
- Teaching Interest
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- Research Summary
Quality in Service Operations
- 1971
- Book
Controlling Foreign Operations
- TeachingInterests
Technology and Operations Management
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- June 2020 (Revised August 2020)
- Supplement
Vanguard Retail Operations (B)
- March 2006 (Revised April 2008)
- Module Note
Conceptualizing the Customer Operating Role
- 12 Apr 2004
- Research & Ideas