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All HBS Web
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- Faculty Publications (1,682)
Show Results For
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All HBS Web
(6,904)
- Faculty Publications (1,682)
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Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
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Public Policy and Markets
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Quality disclosure and consumer behavior
Professor Luca has investigated the relationship among quality disclosure, salience, and consumer behavior. He has found that when colleges are presented by rank in U.S. News & World Report, a one-rank improvement for an institution causes nearly a... View Details
- Forthcoming
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Reflexivity in Credit Markets
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Relational Attributions for One’s Own Resilience Predict Compassion for Others
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Research
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Jeff Polzer is the UPS Foundation Professor of Human Resource Management in the Organizational Behavior Unit at Harvard Business School. He studies how people collaborate in teams and across... View Details
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Risk, Trust and Escalation Behavior of Owner Managers
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Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
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The Anatomy of a Hospital System Merger: The Patient Did Not Respond Well to Treatment
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The Architecture of the Integrated Organization
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The Unexpected Effects of Workplace Connectivity
While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details
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The Unexpected Effects of Workplace Transparency
Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details
- Forthcoming
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Transitioning Into Retirement: The Interplay of Self and Life Structure
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Trust
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
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