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- Research Summary
The Role of Leadership in Strategy
Professor Montgomery's current research centers on the human side of strategy, and in particular the unique and abiding role leaders play in the formulation and implementation of strategy. Her article "Putting Leadership Back into Strategy,"... View Details
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
By: W. Earl Sasser
W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain....
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- Teaching Interest
Transforming Health Care Delivery - MBA Field Course
By: Ariel D. Stern
At the root of the transformation occurring in the health care industry-both in the United States and internationally-is the fundamental challenge of improving clinical outcomes while controlling costs. Addressing this challenge will require dramatic improvements...
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Keywords:
Health Care Delivery
- Research Summary
War & Peace
By: Deepak Malhotra
A second stream of research looks at issues related to conflict resolution in the context of international and ethno-political conflict, and in particular, at the role of negotiation in ending armed conflicts. I launched a new course at HBS entitled "War & Peace:...
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