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Show Results For
-
All HBS Web
(1,817)
- People (7)
- News (460)
- Research (695)
- Events (1)
- Multimedia (3)
- Faculty Publications (225)
- 15 Jan 2020
- News
The Business of Access
the nonprofits and social services organizations whose staffs had the skills to help, and plotted a different way to give back. “My thinking was, if I were to help people here in California,” she recalls, “that would pay it forward for...
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Keywords:
Maureen Harmon
- Web
1.22 Disability Access - MBA
Obligations 4. General Policies 5. Technology, Copyright, & Publishing Policies 6. Important Contact Information The Disability Coordinator in the MBA Student & Academic Services office will assist students with disabilities to identify...
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- Article
Understanding Why Universal Service Obligations May Be Unnecessary: The Private Development of Local Internet Access Markets
By: Tom Downes and Shane Greenstein
Downes, Tom, and Shane Greenstein. "Understanding Why Universal Service Obligations May Be Unnecessary: The Private Development of Local Internet Access Markets." Journal of Urban Economics 62, no. 1 (July 2007): 2–26.
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that Wingspanbank offers include checking and saving accounts, bill paying,...
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by Susan Young
- Fast Answer
Open access business & economic journals
Where can I find a list of open access journals in business and economics? Directory of Open Access Journals, is a community-curated online directory that indexes and provides View Details
- 2024
- Working Paper
You've Got Mail! The Late 19th Century U.S. Postal Service Expansion, Entrepreneurship, and Firm Performance
By: Astrid Marinoni and Maria P. Roche
We analyze the impact of the US Postal Service's expansion in the late 1800s on firm creation and performance. Exploiting novel data constructed from digitized archives on historic business establishments, post office locations, and road network characteristics in...
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Keywords:
Institutional Innovation;
Knowledge Exchange;
US Postal Service;
Firm Performance;
Infrastructure;
Expansion;
Government Administration;
Communication;
Business History;
Entrepreneurship;
Public Administration Industry;
California
Marinoni, Astrid, and Maria P. Roche. "You've Got Mail! The Late 19th-Century U.S. Postal Service Expansion, Firm Creation, and Firm Performance." Harvard Business School Working Paper, No. 23-022, October 2022. (Revised March 2024.)
- Web
Statistical & Data Services - Research Computing Services
About Us Statistical & Data Services 29ms Research Computing Services (RCS) provides statistical and data services for the HBS research community, including consultations and...
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- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service...
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Keywords:
Anxiety;
Self-service;
Empirical Operations;
Behavioral Operations;
Customers;
Emotions;
Service Delivery;
Interpersonal Communication;
Customer Satisfaction;
Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
- Web
Research Computing Services
Personalized support for the HBS community on topics ranging from AI & advanced statistical analyses to high performance computing. Services Statistical & Data Services RCS provides consulting View Details
- February 2000
- Case
E2M Health Services
By: Richard M.J. Bohmer and Naomi Atkins
Outlines the growth of an innovative diabetes disease management organization from 1994-99. Having demonstrated the success of their model in managing diabetes populations in Texas and New York State, the CEO and president must decide the future strategy of the company...
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Keywords:
Business Model;
Customer Focus and Relationships;
Decision Choices and Conditions;
Financial Markets;
Revenue;
Innovation and Invention;
Business or Company Management;
Marketing Strategy;
Internet;
Health Industry
Bohmer, Richard M.J., and Naomi Atkins. "E2M Health Services." Harvard Business School Case 600-077, February 2000.
- Web
Support Services - MBA
assistance. Health Care Students at HBS have access to Harvard University Health Services in the Smith Campus Center in Harvard Square for general health care. Services include...
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- 01 Feb 2000
- News
Financial Services 24/7
well as access to other financial services such as credit cards, mortgages, mutual funds, insurance, and discount brokers, all conducted online. Because Internet-only banks have lower overhead costs, they...
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Keywords:
Susan Young
- Fast Answer
Managing Service Operations: Research resources for new service design
Where can I begin begin my research for the new service design exercise? The following are highly selected resources for MSO New Service Design exercise. Please contact Baker Library View Details
- 27 Apr 2023
- Cold Call Podcast
Equity Bank CEO James Mwangi: Transforming Lives with Access to Credit
- Spring 2019
- Article
Fluid Teams and Knowledge Retrieval: Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the...
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Keywords:
Teaming;
Teams;
Groups and Teams;
Knowledge Management;
Service Delivery;
Knowledge Use and Leverage
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
- Fast Answer
HBS Alumni access to the Stamps Reading Room
Can HBS alumni get a photo ID to enter the reading room? HBS Alumni are eligible for free lifetime physical access to the Stamps Reading Room after completing an application process. Two types of cards are available: Paper card:...
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- Web
Baker Library Services - Alumni
infoservices@hbs.edu or 617-495-6040. In-Person Services HBS alumni have free lifetime physical access to the Stamps Reading Room to use resources not available remotely. Before visiting, please confirm that...
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- 16 May 2005
- Research & Ideas
Confronting the Reality of Web Services
What's next for Web services? In his case summary "Will Web Services Really Transform Collaboration?" published in the Winter 2005 edition of MIT Sloan Management Review, HBS associate professor Andrew P. McAfee argues that the...
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by Sara Grant
- Web
Training - Research Computing Services
Training Research Computing Services is proud to offer training to HBS members and the wider academic community on a wide range of topics from Introduction to Python to Natural Language Processing. We also partner with groups across...
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- 01 Apr 1999
- News
Alumni Career Services Update
they're amazed at the breadth of the School's career services for graduates." In addition to a twice-monthly Jobs newsletter, available by subscription or free to alumni on the Web, these services include:...
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Keywords:
Eileen K. McCluskey