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All HBS Web
(94)
- News (41)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
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- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
centers correlated with whether a song achieved eventual commercial success. The OneRepublic song Apologize performed especially well in both the brain scans and the market. "Importantly, Berns and Moore also asked their original...
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- 01 Sep 2016
- News
The Taxi Wars of Jakarta
who are no strangers to violent protests, mocked the ruckus with the Twitter hashtag #angrybird in reference to violence meted out by drivers from the dominant taxi company, Blue Bird. The company apologized and atoned with free trips...
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- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
about when to use soft versus hard negotiation approaches, two of the notable lessons that arise are (i) the role of apologies after misusing power and (ii) how even “using one’s power for good” can translate into paternalistic outcomes....
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Sean Silverthorne
- 17 Apr 2019
- News
Give It to Me Straight
direction on caring personally and moving up to radical candor, we move the wrong direction on challenging directly, and we wind up in the worst place of all, manipulative insincerity. This is where the false apology creeps in. This is...
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- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a follow-up letter of apology from me and included a discount...
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by Susan Young
- 02 Feb 2016
- First Look
February 2, 2016
relationships with customers, the Bansals immediately drafted an apology and terminated the seller's agreement with Flipkart. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516017-PDF-ENG Harvard Business School Case 516-049...
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Sean Silverthorne
- 19 Jun 2017
- News
Can Neuroscience Find You the Perfect Job?
where's the clicker for the presentation slides? And I'm like, well, I'm not with the event. I'm following you as a speaker. Again, people don't realize this, and they don't-- and then they'll come and apologize to me afterwards, and...
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- 06 Dec 2021
- News
Rescue & Recovery
Tuesday tumbled into Wednesday, CEO Neal Keny-Guyer hosted a town hall meeting; apologies were issued. Jacobs remembers the week as “unlike anything I’ve experienced,” he says. “On Thursday, what felt like all of the employees at our...
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- 01 Dec 2012
- News
From Where We Stand
Choose a career that feeds your soul and your mind. Embrace your career and proceed with passion. Build relationships with everyone, regardless of job responsibility, gender, age, race, etc. Engage with integrity at all times. Feel comfortable View Details