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- Faculty Publications (14)
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- All HBS Web (46)
- Faculty Publications (14)
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
more money to do the job or you make the job easier to do.” Given the critical nature of the crisis, the company opted to do both. In addition to raising wages, it also sought to ease the burden and lower its attrition rate for new...
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by Pamela Reynolds
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20 percent, and mobile phone...
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- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
raises. Review the outcomes of promotion and compensation decisions by race, gender, and other identity characteristics. Retention. Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of...
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by Kristen Senz
- 01 Oct 1999
- News
You goal, girl
action, and the drama of competition," Love explained to the San Francisco Chronicle (June 18, 1999). Love, who publishes the magazine in San Jose, California, knows that the attrition rate is high for new magazines. But REAL SPORTS...
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- 01 Apr 1998
- News
Snapshot: Gary DiCamillo, Polaroid's CEO
about reducing the company's work force; most downsizing was achieved through attrition and early retirement incentives. "This is not an earthshaking turnaround," notes the straight-talking DiCamillo during an interview in his modest...
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Nancy O. Perry
- 01 Dec 2009
- News
Back to School
leave them behind, they need to be placed in a different setting. As for the rest, most students feel that showing up for class, at any time, is sufficient to pass, and if they participate, they’re thinking honor roll. The attrition rate...
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- 14 Mar 2023
- Blog Post
How Inclusive Managers Create Glass-Shattering Organizations
Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of performance, and don’t turn a blind eye to high performers who harass. Despite these efforts, the authors stress that success is unlikely...
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- Web
Podcast - Managing the Future of Work
probably get away with drinking beer, what’s different about the club in college that causes the attrition rate you’re describing?Saujani: That’s a great question. Look, I’m on a board of a university. I’m actually on the Board of...
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- 01 Jun 1997
- News
A Better Way to Go on Strike
enough to keep operations going. Neither battling party would get a nickel from this fund until they reached an agreement - not just on a new contract but on how to divide the pot itself. As in an ordinary strike, each side could wage a war of View Details
- 19 Jun 2023
- Blog Post
The Road to Impact
the 2008 financial crisis, it became clear that the organization’s revenue would be in decline. In response, NYPL reduced its head count from around 2,400 people to 1,750 over the course of five years, without any layoffs, through View Details
- 03 Apr 2013
- What Do You Think?
Will Women Leaders Influence the Way We Work?
celebrating the 50th anniversary of the admission of women into its MBA program. A few have made it into CEO positions at major corporations. More have founded and lead their own start-ups. They're coming along, in spite of the much talked about obstacles and high...
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by James Heskett
- 28 Mar 2018
- News
Fueling the Future
going to want the job due to its remote locations, potentially dangerous nature, and relentless work schedule; but finding the 10 percent who did was a great challenge I enjoyed,” she says. “The attrition in this industry is huge––30...
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Jill Radsken
- Web
Podcast - Managing the Future of Work
started my career as a labor economist and then went into industry at IBM. I started running some workforce analytics projects. All we saw was the HR database for IBM. We had no sense of what was happening outside the four walls of the company. So we could analyze the...
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- 09 Jul 2019
- News
The Road to Impact
the 2008 financial crisis, it became clear that the organization’s revenue would be in decline. In response, NYPL reduced its head count from around 2,400 people to 1,750 over the course of five years, without any layoffs, through View Details
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
career counselors who meet with employees to discuss their futures and how to prepare to leave. Furthermore, the focus on voluntary attrition means Recruit always has room to hire fresh talent with new ideas and new skillsets. Build an...
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by Sandra J. Sucher and Shalene Gupta
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
than expected, because city dwellers tended to have access to more over-the-air broadcast signals than subscribers in rural areas; reception of these over-the-air signals usually was good; and the urban population was more transient, which implied higher subscriber...
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- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
employees hired from smaller towns have lower attrition rates compared to those hired from large cities. We provide evidence that the extra payoff conferred by higher productivity and lower attrition rates...
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- 09 Feb 2009
- Research & Ideas
Uncompromising Leadership in Tough Times
as a last resort; at the same time, reinvent your business." There are several ways companies have done this. – Rely on attrition to right size. – Use redeployment and make layoffs a last resort. Hewlett Packard used this strategy...
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by Martha Lagace
- 26 Mar 2013
- First Look
First Look: March 26
senator about the issue. We also find that the treatment substantially decreases trust in government, potentially mitigating respondents' willingness to translate concerns about inequality into government action. Methodologically, we explore different strategies to...
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Sean Silverthorne
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
technology firms, we show that founders who received advice from other founders with more “hands-on” management styles were more likely to reorient their own management activity and, subsequently, experience lower employee attrition and...
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Carmen Nobel