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- Faculty Publications (122)
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- All HBS Web (202)
- Faculty Publications (122)
- January 1996 (Revised December 2005)
- Case
First Community Bank (A)
First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved profitability but must manage relationships with the mainstream at Bank of Boston, serve as a change agent and...
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Keywords:
Banks and Banking;
Business Ventures;
Business and Community Relations;
Agency Theory;
Change Management;
Leadership;
Balanced Scorecard;
Mission and Purpose;
Organizational Structure;
Problems and Challenges;
Banking Industry;
Boston
Kanter, Rosabeth M. "First Community Bank (A)." Harvard Business School Case 396-202, January 1996. (Revised December 2005.)
- 01 Dec 2004
- News
Retirement's Changing Face
development, Adams left in December 1999, taking a year to travel around the world with his wife before returning to Martha’s Vineyard to start building their home. “As HBS students, we used the balanced View Details
Keywords:
Personal Services
- 04 Jan 2012
- First Look
First Look: January 4
112-048 This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the View Details
Keywords:
Carmen Nobel
- May 2008 (Revised September 2014)
- Teaching Note
TD Canada Trust (A), (B), and (C)
By: Dennis Campbell
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
reporting as possible (another claim being made by more and more companies), then the case for One Report is a compelling one. The assertion "What gets measured gets managed" applies here. Just as the Balanced View Details
Keywords:
by Martha Lagace
- 01 Dec 2016
- News
Alumni Books of 2016
Making Strategy Work Using the Balanced Scorecard by Sanjiv Anand (AMP 163, 2002) (Wiley) This is a hands-on guidebook for making strategy work with effective Balanced View Details
- 27 Oct 2009
- First Look
First Look: October 27
Transworld Auto Parts had to implement its new strategy flawlessly to survive the auto industry upheaval. The new CEO asked her leadership team to craft strategy maps and balanced scorecards to help each...
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Keywords:
Martha Lagace
- April 2008 (Revised October 2008)
- Case
TD Canada Trust (A): The Green and the Red
By: Dennis Campbell and Brent Kazan
The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers...
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Keywords:
Mergers and Acquisitions;
Customer Focus and Relationships;
Customer Satisfaction;
Commercial Banking;
Profit;
Balanced Scorecard;
Organizational Change and Adaptation;
Banking Industry;
Canada
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (A): The Green and the Red." Harvard Business School Case 108-005, April 2008. (Revised October 2008.)
- 01 Jun 2014
- News
What’s Next
of HBS scholars have identified new perspectives for evaluating complex problems, launching new fields like strategy and new concepts like the balanced scorecard in the process. Research infuses our...
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- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers, and design a management system and scorecard with which to run the new organization. Oui, La...
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- 11 Dec 2012
- First Look
First Look: Dec. 11
Transworld Auto Parts had to implement its new strategy flawlessly to survive the auto industry upheaval. The new CEO asked her leadership team to craft strategy maps and balanced scorecards to help each...
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Keywords:
Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business, uses Balanced Scorecard (BSC) metrics to promote both consistency of service and an entrepreneurial attitude...
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Keywords:
Sean Silverthorne
- Web
Print View - Course Catalog
systems (OKRs), Balanced Scorecards (BSCs), and Performance-potential models, to hold employees accountable for driving financial results for established offers, while encouraging them to uncover new...
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