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- Faculty Publications (24)
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- 09 Sep 2008
- First Look
First Look: September 9, 2008
With a combination of rock-bottom prices, simplicity, and a focus on customer satisfaction backed by a unique low-cost infrastructure, Telmore's business model, with its powerful virtuous cycles, proved to be the most successful...
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Sean Silverthorne
- 01 Jun 2011
- News
The House that Howard Built
Duffy (MBA 1977), then administrative director of External Relations. Nearly a third of the survey’s respondents said they were self-employed, while almost half described themselves as “entrepreneurs.” (This cohort also reported greater personal and View Details
- Web
Podcast - Managing the Future of Work
employees, skills building is at the heart of it. Pay, benefits, and company values still matter to workers. But career development and opportunities to advance are essential in a fast-changing digital economy. Conversely, employers seek...
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- 10 Apr 2012
- First Look
First Look: April 10
he began to share his insights more widely with family, friends, and students. In this groundbreaking book, Christensen puts forth a series of questions: How can I be sure that I'll find satisfaction in my career? How can I be sure that...
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Carmen Nobel
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Conant, he taught in a leadership course that he had designed for the company's high-potential managers. In all cases, higher-ambition leaders identified future leaders and developed them—usually through cross-functional and cross-geographic View Details
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by Martha Lagace
- 15 Mar 2011
- First Look
First Look: March 15
(DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was perceived as opaque and biased...
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Sean Silverthorne
- 18 Dec 2012
- First Look
First Look: December 18
greater customer satisfaction and employee retention after six months as compared to (a) socialization that focused on organizational identity (emphasizing the pride to be gained from organizational affiliation) and (b) the organization's...
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Carmen Nobel
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
GoodMark from General Mills is just part of his story. His experiences in the corporate world and as a husband, father, philanthropist, and community leader are examples of how to weather storms and thrive, not just in a career but in...
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- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Carmen Nobel
- 04 Jun 2013
- First Look
First Look: June 4
that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
this time.Fuller: Well, you’re the original lifelong learner, I guess Bersin: Yeah.Fuller: doing a career shift and one that worked out so well for you. Well, in that period—it sounds, it’s a better part of 20 years now—when you think...
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- Web
Print View - Course Catalog
and professionals wonder how this magical technology would affect their business models. Workers in both creative and other professional career wonder how it will affect their livelihoods. Governments around the world, are waking up to...
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